We stay here whenever we are in Alexandria!

Excellent experience.

Excellent experience.

Everyone we dealt with at the hotel was great

Everyone we dealt with at the hotel was great

This property is located close to everything we need. The staff is amazing!

Nice

Nice

Smooth check in, clean room, free overnight street parking!

Smooth check in, clean room, free overnight street parking!

The only problem I had was that the room was extremely humid, and running the AC did not lower it.

The only problem I had was that the room was extremely humid, and running the AC did not lower it.

I needed to stay overnight because I am taking the auto train to Florida. This location suited my travels because after a long drive from Lowell, MA, I had a chance to relax and be able to walk around and do some sightseeing.

I needed to stay overnight because I am taking the auto train to Florida. This location suited my travels because after a long drive from Lowell, MA, I had a chance to relax and be able to walk around and do some sightseeing.

This hotel is right off King St. and doesn't have a drive-up area for checking in. I drove my car, but was parking off property. I pulled into the only area in front of the hotel and went inside to ask the front desk (Angela) where I was supposed to leave my car during check-in. Angela's customer service skills were significantly lacking, she initially just snottily said that area was for valet only without answering my question. I reiterated that I only needed my car to be there long enough to check-in and bring my bags up to the room. After a terse exchange, she said I could leave it there for 5 minutes and insisted that I leave her my keys. My situation couldn't have been that uncommon, but Angela's attitude needs attention. My low score for "staff" is solely because of her, all the other staff were quite pleasant. This hotel does not have ice machines. You can ask the front desk and they provide very small bags of ice (smaller than a gallon zip-lock). Their "coffee service" was just a Kuric machine. During my stay all they had were decaff k-cups, and the only creamer was powdered packets. Standard King room was small (European size), but was clean and bed was quite comfortable. The shower was okay, but shower head was not adjustable, and spray pattern/stream was weak. The "refrigerator" was not a typical freon based mini fridge, rather just a useless drawer that was not cold at all. Street and hallway noise was quite noticeable. I won't be staying here again.

This hotel is right off King St. and doesn't have a drive-up area for checking in. I drove my car, but was parking off property. I pulled into the only area in front of the hotel and went inside to ask the front desk (Angela) where I was supposed to leave my car during check-in. Angela's customer service skills were significantly lacking, she initially just snottily said that area was for valet only without answering my question. I reiterated that I only needed my car to be there long enough to check-in and bring my bags up to the room. After a terse exchange, she said I could leave it there for 5 minutes and insisted that I leave her my keys. My situation couldn't have been that uncommon, but Angela's attitude needs attention. My low score for "staff" is solely because of her, all the other staff were quite pleasant. This hotel does not have ice machines. You can ask the front desk and they provide very small bags of ice (smaller than a gallon zip-lock). Their "coffee service" was just a Kuric machine. During my stay all they had were decaff k-cups, and the only creamer was powdered packets. Standard King room was small (European size), but was clean and bed was quite comfortable. The shower was okay, but shower head was not adjustable, and spray pattern/stream was weak. The "refrigerator" was not a typical freon based mini fridge, rather just a useless drawer that was not cold at all. Street and hallway noise was quite noticeable. I won't be staying here again.

Saved a lot on parking by knowing when and where to park on the street. Restaurant on property with good bar and good prices. Would have been nice to have a small fridge instead of a small ice maker that didn’t work. Good over all for business traveler or a nice weekend away.

Saved a lot on parking by knowing when and where to park on the street. Restaurant on property with good bar and good prices. Would have been nice to have a small fridge instead of a small ice maker that didn’t work. Good over all for business traveler or a nice weekend away.

Excellent service 👏

Nice area, in the heart of the city it seems.

Nice area, in the heart of the city it seems.

The staff was so nice and helpful Beautiful hotel

The staff was so nice and helpful Beautiful hotel

Excellent service 👏

Clean, comfortable and the front desk was helpful and accommodating.

Clean, comfortable and the front desk was helpful and accommodating.

Because of its proximity to Amtrak, and the famous diner down the street, this Hyatt is our go-to hotel in Alexandria.

Made requests for the room and the hotel obliged some of them.

Made requests for the room and the hotel obliged some of them.

Always enjoy staying at the Hyatt in Old Town.

My go-to hotel in Alexandria. Thanks for another great stay!

Close to Amtrak, it is our go-to Hotel.