Excellent hotel stay clean and very helpful.amazing breakfast

Excellent hotel stay clean and very helpful.amazing breakfast

They change the booking, downgrades without changing the price. They did not clean the room at all, for the entire stay. They did not activate the safety box despite our multiple requests.

They change the booking, downgrades without changing the price. They did not clean the room at all, for the entire stay. They did not activate the safety box despite our multiple requests.

I am very happy with there services. Had issue with room it was very small I spoke with General Manager helped my the refund me for 3 nights . All three Mohammed, Ali, forgot the other name managers was very professional .

I am very happy with there services. Had issue with room it was very small I spoke with General Manager helped my the refund me for 3 nights . All three Mohammed, Ali, forgot the other name managers was very professional .

Our stay at Makkah was a great one, but only because of the spiritual experience that Makkah as a city provides. Our stay at Violet Hotel was average despite me paying very high.rates due to the season. While there were few options only due to the peak season, the service was at best average and poor in most cases. For example, there was no room service provided through our 3 day stay, despite a couple of reminders The number of towels were not enough and toileteries were not refilled throughout our 3 day stay. They were dropped off after a few reminders. The phone to the reception never worked and all requests were made in person at the reception. Communicatiion is a challenge as very few staff understand English. We realised after 2 days that there was a shuttle service to Kaabah and we could not figure out the timings as the security could not understand my question!!

Our stay at Makkah was a great one, but only because of the spiritual experience that Makkah as a city provides. Our stay at Violet Hotel was average despite me paying very high.rates due to the season. While there were few options only due to the peak season, the service was at best average and poor in most cases. For example, there was no room service provided through our 3 day stay, despite a couple of reminders The number of towels were not enough and toileteries were not refilled throughout our 3 day stay. They were dropped off after a few reminders. The phone to the reception never worked and all requests were made in person at the reception. Communicatiion is a challenge as very few staff understand English. We realised after 2 days that there was a shuttle service to Kaabah and we could not figure out the timings as the security could not understand my question!!