Room was dirty and in poor condition especially the bath and carpets, heating didn’t appear to work either, tried to call reception multiple times but no answer and send them a message via the hotels.com app but no reply, wouldn’t stay here again.

Room was dirty and in poor condition especially the bath and carpets, heating didn’t appear to work either, tried to call reception multiple times but no answer and send them a message via the hotels.com app but no reply, wouldn’t stay here again.

We didnt actually end up staying in this hotel as there was a leak in our room so we were moved to the mecure heathrow. The service in the mecure was awful, staff uninterested in guests and more interested in their phones. The 2nd night we were kept awake most of the night due to loud music. We tried ringing reception numerous times but no answer and no one available on reception the following morning! Breakfast was cold, toast took forecer to toast and what i can only assume was the restaurant/hotel manager was just stood around on his phone, no meet and greet, no 'how way your night/stay' would never stay at the Mecure Heathrow again

We didnt actually end up staying in this hotel as there was a leak in our room so we were moved to the mecure heathrow. The service in the mecure was awful, staff uninterested in guests and more interested in their phones. The 2nd night we were kept awake most of the night due to loud music. We tried ringing reception numerous times but no answer and no one available on reception the following morning! Breakfast was cold, toast took forecer to toast and what i can only assume was the restaurant/hotel manager was just stood around on his phone, no meet and greet, no 'how way your night/stay' would never stay at the Mecure Heathrow again

Good location. Clean room. Comfortable bed. Good value. However a hole about size of golf ball ran above door lock and handle all the way from room side to corridor side meaning anybody could look directly into the room and see the whole of the bed.. Curtains behind bed left a gap so anybody walking in lane to car park was able to see top half of bed. Additionally as hotel booked re early morning flight the room 101 backed into entrance to car park so until late evening security lighting was going on and off.

Good location. Clean room. Comfortable bed. Good value. However a hole about size of golf ball ran above door lock and handle all the way from room side to corridor side meaning anybody could look directly into the room and see the whole of the bed.. Curtains behind bed left a gap so anybody walking in lane to car park was able to see top half of bed. Additionally as hotel booked re early morning flight the room 101 backed into entrance to car park so until late evening security lighting was going on and off.

We arrived late about 10pm but the staff who greeted us were friendly and showed us directly to our room.The room was very warm, it didn’t have an outside window, the window went into the conservatory, so we found it difficult to keep cool. The bedding was clean and the bed comfortable. We asked for a triplet and the extra bed was a sofa bed which my son said was ok. The bathroom could have done with a little talc in places but was clean overall. The restaurant next door was fine for a drink, we had eaten so didn’t taste the food but it smelled amazing! Parking was easy too. We took the bus into Kensington for Olympia from the road outside the front of the hotel £2 single per person! It was a bargain!

We arrived late about 10pm but the staff who greeted us were friendly and showed us directly to our room.The room was very warm, it didn’t have an outside window, the window went into the conservatory, so we found it difficult to keep cool. The bedding was clean and the bed comfortable. We asked for a triplet and the extra bed was a sofa bed which my son said was ok. The bathroom could have done with a little talc in places but was clean overall. The restaurant next door was fine for a drink, we had eaten so didn’t taste the food but it smelled amazing! Parking was easy too. We took the bus into Kensington for Olympia from the road outside the front of the hotel £2 single per person! It was a bargain!