Only chose for free shuttle and proximity to airport, but for money paid wanted way more

Reception couldn’t get me a room, told me to call online reservations that took forever, so I booked with booking which took seconds, but hotel didn’t acknowledge it until after 15-20 minutes. Bathroom was weary and unpleasant. Breakfast expensive and mediocre. Restaurant wasn’t open until 5pm and even then it didn’t have 3 out of 5 of their entrees offered, still no room service . Terrible, never had such experience with Doubletree.

I like the location, being close to the airport is a big plus. The size of the room was nice and the staff was friendly.

It looked clean on the surface but I could see how dirty it was the longer we stayed. There was a huge stain on the side of the mattress that was covered. They are also gouging parking fees when they don’t even have a garage. At least if it was a garage, I know my car would be protected. The staff also took my travel blanket and when I asked if anyone turned it in they said they saw it in the kitchen somewhere.

Nothing

Literally the worst stay I had in Years.. charging my card unnecessarily.. no complimentary breakfast like advertised just terrible. Oh yeah the elevator didnt work

Clean room

Terrible shuttle service. Prior to my arrival there was no information on the shuttle to the hotel (what time and where is it coming) , called twice to ask and they still weren’t able to give me the right information. Tried calling the reception for 15 mins in the morning the next day to confirm the shuttle time and no one picked up (I thought the front desk might be super busy) and when I came down to check out they said I just missed it. There was no one else at the reception so I’m just wondering why not pick up?

The service at night was horrible. The front desk phone was always busy.

Area

Dirty black er o the bed. Cold showers for 3 days. Maintenance never came to fix. Over priced breakfast. Power outage for 4 hours. Trash cans had no bags. Shelf falling down in bathroom. No microwaves in room. Had to use the one downstairs big inconvenience for the price of the rooms. Room key kept deactivating every time we leave and come back. Has to keep going back down stairs to get it reactivated. I wanted to cancel my room and leave so bad but didn't want to pay the penalty fee booking charges if you do so. Like 178 dollars I would've lost. It was horrible and I'm a Hilton honors member. Never have I ever stayed in a Hilton double tree this bad off.

Location to the Airport was great. The shuttle drivers were very friendly and accomodating. Room service was prompt.

There was no hot water for the shower. Had to call the desk The bathroom on the lobby floor was full of toilet paper on the stall floors and soap dispenser on the counter not filled.

Close to airport

N/a