Beautiful views , great location

Overall the hotel was just OK. You sort of always put The Ritz in this category of untouchable, but I think when your expectations are always so high, you're bound to be disappointed. The hotel is in need of a facelift. Spent the weekend there for LDW - and it wasn't as relaxing as we thought it would be. The pool was really only peaceful from 8-11 and then a DJ came and the music was intolerable. Another disappointment was that the elevator was broken allowing you to have beach access from the pool level. The valet service was the most consistent on the property.

Was there celebrating a birthday and confirmed prior that there would be something celebratory.. I had to remind them and it was still late.

Excellent service

Walkway to the beach was closed.

amazing staff Amazing location amazing room

well maintained

a bit crowded

The staff is amazing.Very attentive to the guest needs.And they remember who you are. Maggie is so genuine,Scott so personable and Richard they both never forget who you are and always remember your favorite drink. Maurizio always keeps my favorite rum on hand and he so pleasant to talk to. All the valet guys and bellmen are amazing. I cant stop bragging about the staff to my friends.Now they want to come.

The beach attendant not very nice and ignores you when you walk up for chair services.He doesn't seem to enjoy his job.

friendly staff, very good Club Lounge but this will cost you an additional $150.00 per person per day

very poor housekeeping they obviously only use inexperienced untrained cheep labour

I had breakfast at the Club level, which was great. Grace and Carlton in the Club Level are exceptional.

I didn't like the pillows at all. They were all flat. It would be nice to have a variety to choose from. The decor of the hotel is very mediocre compared to other Rit'z Carlton locations.

How all the staff was super helpful and friendly

Everything was great

friendly clean

basic, nothing special, not 5 star

comfortable hotel pleasant staff clean good location

nothing

Clean friendly. But the next door guests were so noisy we were woken up at 6:30 am with their loud talking and TV.

Next door guests so noisy and it was freezing so couldn’t enjoy beach or pool and it was why we went to Ft. Lauderdale. It rained too so couldn’t walk around.

Location was excellent

I emailed the property two times and did not get a reply

the staff with a few exceptions….