Place was clean. Staff was good. Breakfast was great

good

WONDERFUL

The Breakfast was great. My kids enjoyed the snow cones and popcorn!

Everything was great except the sofa bed in our room was broken. It made it hard to use.

The breakfast staff were great, the meals were always fresh and delicious with a great selection. The staff we encountered were all very courteous and friendly, ready to help on a quick notice. We have been staying at Innslake Homewood for over 20 years.

I am feeding this info because my background is facilities management, restoration and remediation in residential and commercial properties. I see new carpet and wall coverings being completed. Looks great. I see mechanical and functional items will need an upgrade soon. Specifically the plumbing with more efficient toilets and bathroom sinks. The hvac unit in our room struggled at outdoor Temps of 67 to 72'F. At a setting of 65/67 it should chill us out. The shower in our room was fabulous. The furniture was in great shape. Kitchen functional and everything a guest should need in a hotel suite. One comment on sofa and chairs, don't avoid comfort for durability. Suggest you sit for a few minutes in them and decide how you would rate them as a guest. There are good fabrics out there that are "wet" cleanable and still look good and are comfortable to rest on. There was a time in health care facilities that interior decorators tried to put fabrics, carpetry and wall drapery materials that was eye catching, but was a night mare to maintain In waiting and public areas. Hope this helps, please take this as constructive suggestions. Hilton does a great job, I have bern a Hilton Honors member for years.

lobby area was clean with good snacks and there was good breakfast

the beds were small and extremely uncomfortable. One of the beds also was unclean with lots of hair.

Everything was good except the bathroom

The bath was the only issue. The shower pressure was so high that my 5 year old had trouble bathing. Also the flush was too loud and took very long to fill up.

Emily i will always remember since our stay back in 2020 she is still genuinely adorable

The toilet and bathtub need maintenance also the heating system needs a lot of cleaning