Got charged wrongly for ~$34 without any notification. Called call center to get it rectified. No communication from anyone. Few days later got refund but I lose a few dollars due to currency exchange. Can be handled much better.

Room

Lot of noise outside room during night time, couldn’t sleep whole night.

Very disappointed with checkin. Hotel was understaffed and unable to check guests in for several hour.

Understaffed. Horrible experience. Took hours to get checked into our room. Lobby overflowing with guests trying to checkin.

Clean room reasonable rates

Bathroom has no fan Rooms could have included info sheet with nearby things to do

Comfortable and clean bed and bathroom except for the shower.

There was long hair stuck to the shower wall still.

They were overbooked. Did not get money back, even though we could not stay there (it's been a month now). They didn't handle overbooking well - we were waiting for over an hour in a long line of people, and they didn't communicate what's going on.

The food was ample but cold

The restaurant had a limited menu and was expensive

Clean rooms. I mean why wouldn't they be clean if they clean every single room until 4 pm everyday.

I didn't like how the staff treated their customers like dirt. Everyone was tired from traveling and early check in was not an option unless you paid $100. Not even 10 minutes early. The staff was rude. Had people in the lobby waiting untill exactly 4pm when rooms magically appeared. Somehow they didn't have rooms clean until 4 pm. One magically appeared if the $100 was paid though. Since early check in was not an option they had a line all the way outside at 4pm of people trying to get a room. It was ridiculous!

The manager, Melanie (I think that’s her name), was very sweet and helpful.

Easy checkin, clean, confortable

Alarm outside room every 30 mins. Quite expensive.

Super clean and close to the airport.

I booked for 3, but ended up to stay in one room with one queen bed. The shuttle was a small van and I was lucky enough to have the last seat early in the morning.

The renovated rooms were great

Location was kind of awkward

Good location to the airport. Spacious rooms, free shuttle

Young lady at reception was very nice. We had a long, tiring, frustrating travel day and her smile and demeanor changed everything.

The food at the airport. We should have eaten at the Holiday Inn.

proximity to the airport and a shuttle

indifference to the person staying in the hotel. For example, the coffeemaker in my room did not work so I went to the lobby hoping they had coffee. I talked to Mark (manager) and he said I could buy coffee at the coffee shop. I didn’t mind paying for a cup of coffee, but I didn’t think it was good public relations.

The room was well appointed and very comfortable. The bathroom was well designed and had good lighting.

The fridge did not work.

Location

There was no towels no extra blankets no staff on duty to help