close to everything

lift was broken and staff where clueless

Location was terrific and central. The staff were fabulous and very helpful. Breakfast was great with a large variety to choose from. The rooms were very spacious and comfortable.

The parking situation leaves a bit to be desired, we found through experience that it is much cheaper to park in the public section. While the staff were terrific, checking in was a bit tedious, I had pre booked so the process for me was much quicker, but there was still a lengthy wait for those going through in front of me.

Property was clean and comfortable. Staff were friendly

On arrival we were greeted by a Vietnamese male that evening, he was an absolute gem! Personalised our experience by acknowledging my fiancé’s pounamu, and culture. Then the conversation just flowed, working in hospitality these type of interactions with your guest are always a great impression! Acknowledging your guest and personalising their experience by conversing about similarities etc Buffet breakfast was great too! Location is perfect and bed was like a floating cloud after a long holiday of activities and travelling, coming back home to Australia this was definitely what we needed before heading back into reality

Parking was a little complicated for those who aren’t sure of the city as Sydney’s really busy, however the concierge at the front of the entrance was so helpful! He gave us a thoroughly instructed form of where to locate and which floor etc

Close proximity to everything. About a 20-25 minute walk to Circular Quay (depending how fast you walk!) , and about 5-7 mins to Darling Harbour.

Love the location

Car park is very awkward and smells bad

I’m disappointed with my stay and don’t plan on returning. The room was much smaller than expected, and almost everything had an extra charge even movies on the TV! For the price I paid, I expected more, like a sofa instead of a small balcony, as shown in the photos. Plus, there was no complimentary water I had to pay for that, too. The only highlight was the staff they were very friendly and helpful, which is why I’m giving one star.

Providing complimentary water would be a nice touch some guests don’t drink coffee or tea, so small gestures like that make a difference. The room also lacked essentials like toothpaste and a toothbrush, which would have improved the experience. It would help if supplies were double checked before guests arrive; for instance, my shower gel was empty when I needed it. Honestly, I feel pretty disappointed it just wasn’t a good experience.

Fint och trevligt, nära att promenera till Opera huset, bra frukost

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