They gave us the breakfast for free to 'balance' out the mess... That's why I am giving it a 2 instead of 1.

What a trip... It all started with us getting a room that looked nothing like the one I had booked. I had chosen the room because it had a bath so I could use it with my baby, but this one had a shower. Not only they didn't change the room, I only got a very mild apology. The room was anyway DISGUSTING. Old and dirty carpet, stains in the wall, dusty surfaces, stains on the desk, mold on the shower seals, chipped mirrors, super old TV, super old bed, coffee given in a big tube (yes, very environmentally friendly, but how do I know how long has it been standing there and what previous guests have done with it). The baby cot we asked for in advance was dirty and it didn't have a sheet but a duvet and a pillow ?!?!? (Have they heard about safe sleeping?) These are the things to name from the top of my head... Apart the room was in a third floor with no lift. For the price we paid I definitely didn't expect this... Totally and utterly disappointed and dissatisfied

Room was excellent. Very clean. Staff very friendly. Perfect location. Food delicious. Definitely stay again

Charming historic hotel with very nice pub/restaurant. The rooms are cosy and comfortable, the food is delicious and the staff is very nice and helpful. The location is also very central and close to all that you would want to see.

Very friendly and helpful staff. Warm and homely bar. Good location near centre of the town. Large bed and comfy, quality bed sheets and covers. Coffee and tea facilities in the room were appreciated. Arrived by train so didn't need car parking but staff gave plenty of information in advance for travellers who needed parking.

Great location, really nice room, fantastic staff

The location.

Not getting any sleep because of the noisy guests next door and then this being dismissed as nothing when I checked out. Was told I would be contacted by the manager today - this has not happened.

Great room, shower and really helpful staff

N/a

fantastic location with lots of history.

The housekeeping needs to be improved. Cobwebs in the bedroom, toilet dirty with dirty marks in the bathroom 😳. Had to update the TV before we could watch any channels, no mention of how to access the Wi-Fi or if there was any Wi-Fi.

The ensuite room was clean, food was good and staff were friendly.

The heating wa set to go to 23 degrees, lowered it but it wouldn't stay down, so too hot .

Great location, lovely atmosphere & decor! Fab breakfast!

Best location in lancaster. Friendly staff. Excellent food.

Nothing

clean comfortable stay good food

nothing

good location close to train station and town centre. very clean and comfortable room. good facilities fan iron and good size room

position of room was on front of the hotel meaning noisy at night

Beautiful room, amazing food, fantastic staff. Could not recommend enough

I loved the character, the rooms were nice and modern, we had a small double but was perfect for us. loved the fact we had hot choc too aswell as tea/coffee. staff helpful and friendly.

I wish we would have booked direct with the hotel to have received breakfast but that wasn’t anybody’s fault I should have looked into it.