Good location, clean and beautiful room. The bathroom is exceptional with powerful shower

The pillows are awful they need to replace them. I ended up having neck discomfort. Insufficient toiletries as canisters were empty, no shower gel provided.

Beautiful old part of the hotel, with lots of Art Nouveux furnishings. Location to town was great and the breakfast was delicious and great variety.

Paying for parking, at £10 a night, should be included in the stay. Having your breakfast cooked to order would have been nice rather than buffet. Small detail cleaning the tops of the sauce bottles, rather than a congealed top.

They loved the hotel. They advised it was a nice 20 min walk into town with lots to see on the way.

The hotel was in a good location to reach various attractions. The staff was great and when we had a problem with one of the rooms (it was smelly), they immediately changed it, so very helpful.

The rooms were small, you didn't have the space to walk in, neither there was any space for really putting your luggage. One of the rooms had such a small shower cubicle, you couldn't even shower comfortbly in it as a man. On the second day, we came back from town and the room wasn't cleaned up. Towells were changed and bins emptied, but the bed wasn't changed or made. My girl sat by mistake on a piece of chocolate on the bed, so it really needed changing, but it wasn't changed. The bed wasn't made. The room wasn't vacuumed either. I'd have expected more from Hilton, so for me a bit of a disappointment.

The location.. a nice walk into town.

We were looking forward to a cocktail as was mentioned on the website after driving for 3 and a half hours.. only to be told they didn’t do cocktails from quite a rude bar man. Maybe don’t mention on your website that you do cocktails. Also filling up the teas and coffees daily would be appreciated.

decor was stunning, staff really friendly and welcoming and plenty of space in the room. Location was perfect, a nice walk into the city centre.

the extra charge per night for parking and breakfast was a little steep.

The breakfast was OK, the room interior decoration was nice. All the staff were very friendly and helpful. The common areas were splendid.

There were quite a few things that made our stay disappointing. The courtyard room was only accessible through the courtyard, which made morning stroll to and from breakfast chilling and uncomfortable. The room was smaller than it appeared on the photos, although on Booking no area size was specified. This is a minus on itself. Also, the room had no proper windows, it felt like a cellar. The room was located in a newly built extension, we were looking forward to staying in the historic building. This was also omitted in the description. The extension itself was already worn out - carpet had a large stain, there was some paint spilled in the corridor and even some feathers, some handles on the shower were missing, which made it difficult to operate. Also, the shower did not hold properly in the wall and was always shaking when operated. Additionally, the toilet area was crammed, it was remarkably difficult to reach for the toilet paper. The mattresses felt quite worn out, there was a dip in the middle, so your body always wanted to roll to the middle. We missed fresh vegetables and some vegan options for breakfast, a thing as simple as a vegan spread would do perfectly. For the money, we could have stayed at Hampton, which would have been more central and with the same (=absent) historic feel and the room could not be much worse.

gorgeous art nouveau hotel.

can't say.