Very close to Narita airport. Properly well maintained. Comfortable, clean and affordable.

No fitness room.

The famous Japanese disk "Beef Curry" did not have any meat at all. What a joke. The cook should be fired.

The hotel is very comfortable with friendly, well trained staff providing excellent service. Check-in and checkout processes were very efficient. Our room was huge for Japan (33 sq m) and very comfortable. The breakfast bar was the best we had in Japan and even the dinner exceeded our expectations. The hotel offers two free shuttle bus services - one to and from Narita airport and the other one to and from the town of Narita - making it an easy and good value option for a stopover. I highly recommend this hotel for a one night stopover when entering or leaving Japan.

Wir haben das Zimmer für eine Nacht gebraucht da am nächsten Morgen der Flug ging. Sehr großes Zimmer, das auch wenn es schon etwas in die Jahre gekommen ist sehr gut in Schuss gehalte wird. Man hat viel Platz um den Koffer zu packen. Im Hotel steht außerdem ein Lawson und diverse Restaurants zur Verfügung. Der Shuttle Bus zum Flughafen fährt sehr regelmäßig.

再次入住，因為第二日坐內陸早機，非常方便坐穿梭巴士5分鐘去到Terminal 3。 今次入住別館三人房，房間比較大。 穿梭巴士時間表改變了，由機場去酒店位置也改變了。酒店安排位置上車坐穿梭巴士比較清晰了，分A,B 區去分別去機場或成田市。

Everyone was very friendly and they take your luggage to your room. Plus free shuttle to and from airport

AC was weird. Only turned on when it was cold not opposite

The staff was very friendly, experienced and helpful

We like the hotel's shuttle bus service and their spacious rooms.

The shower's faucet a bit outdated and difficult to use.

大変快適に皆さんお優しい

お正月の時期だったのでお鮨屋さんの入店ができなくて残念でした

Convenient to airport. Helpful staff. Lobby restaurant was good. Shuttle bus to & from airport

Location is superb. Only five minutes away by hotel shuttle from Terminal 2. Breakfast options are extensive and food is very tasty. Hotel staff is very friendly and professional.

Walls between rooms are not quite noise cancelling. I could clearly hear the neighbors cough and watch TV. No gym facility for a four-star hotel.

Clean, well laid out Japanese style room. Only about 10 mun bus ride from Terminal 1.

The room was stuffy - I was advised by staff that in winter the aircon is a heater only. The room was uncomfortably hot all night, so we all got little sleep. Yes, you can open the windows IF you want to hear planes & buses all night. This issue negates all the positives, would not book here (at least in winter)

Easily accessible via shuttle and the rooms were big enough for the 3 of us. We found the breakfast great and catered for all our needs. The staff were very friendly and helpful.

Nil.

L’hôtel est très bien placé. La navette depuis l’aéroport est vraiment un plus lors d’une escale. Tout est très bien indiqué, le personnel très accueillant et organisé. Plusieurs restaurants et une épicerie ouverte en permanence.

Juste la fenêtre qui était mal isolée et laissée passer l’air et le bruit

Location and nothing else

Staff was downright rude, a rarity in Japan but honestly they were downright rude and indifferent! Facilities are old and really need a renovation / upgrade!

Free shuttle service to the outlet and super friendly staff who always have a smile on their face

None

Location is very convenient, just 10 minutes by the airport with the hotel shuttle. The staff is very kind and there is a convenient store in the hotel open 24/7.

The property is very outdated. It really needs a major renovation. Cleanliness needs to be improved (I had to move room cause it was not properly cleaned). Also, the price are relatively high compare to the Japanese standards for what the hotel is offering: I checked in at 10:30 pm and there was nothing available except for the convenient store. Maybe, considering it’s a airport hotel, the times of the outlets could be extended.

near narita airport

the decoration like 80' and no usb

Close to Tokyo station. Very nice!

We opted to pay up front for breakfast every morning. Once there, two choices. Continental breakfast in hotel or 500 yen voucher to choose a restaurant in the Tokyo station. Had to pay extra for every meal inside the station. The voucher was for only about 1/3 of what we paid. Should have been at least 1000 yen...to get it closer to what was already paid.

Todo.Está súper cerca del aeropuerto con rápido servicio de shuttle. Una organización perfecta en cualquier requerimiento ; amables, cordiales en recepción. El hotel tiene mucho movimiento .Las habitaciones son muy acogedoras ,suaves en decoración ,súper limpias con todo lo necesario; tranquilidad en todo el espacio .Se está a gusto después de un vuelo largo.

Todo me gustó

Close to airport and hotel exceeded our expectations . Staff very friendly and transport to and from airport a real bonus for us with regular service

Nothing

Great location with a free shuttle bus to the airport. Spacious room and the staff was delightful.

清潔、ベッドのマットが丁度良い固さ。

なし

お部屋が大きかったのと、スタッフの方の対応が良かった。

主人は大浴場があったら尚良しと言っていた

Dedicated staff, nice setting, 24 hours convenience store, beautiful restaurant

It’s proximity to Narita and the provision of a shuttle bus from/to the airport.

It’s a little dated.

We stayed at Hotel Nikko for one night upon arrival in Tokyo. Airport shuttle to and from hotel was seemless. Rooms very large, property very clean, and staff welcoming and helpful. A couple of restaurants on site as well. Would recommend to other travellers.

Nothing

Absolutely spotless and very welcoming. For English speakers, you will be able to communicate no problem. The breakfast buffet was also exceptional and a great first meal in Japan! There is also a shuttle for Narita Airport that take you to and from the hotel. As expected, they are punctual and treat your luggage with the utmost care.

We are customers since 1989, our last visit was in 2019 before Covid, this year we see changes in some renovation in the room❤ the breakfast at the Serena Dining serves east and west style, we always enjoy their Japanese style breakfast

Good location and near the airport.

The toilet is a bit old.