Hotel was clean, spacious, restful place to stay the night for an early flight so that there wasn't a need to worry about rushing down from Tokyo City in the early morning. Airport shuttles take just 15minutes to and fro, though shuttle only starts at 6am. Food at Ceres was nice and comforting to have just before the trip back home. There's also a 24hour convenience store.

The hotel is close to the airport with a regular shuttle service. The staff were extremely helpful and the restaurant provided a good breakfast and a la carte menu.

The hotel is looking very tired and needs refurbishing. Does not deserve a 4 star rating. The bed was extremely hard.

Staff was very helpful and great service.

The restaurant on the 17th floor was closed The pool was closed for maintenance The sauna was closed for maintenance The 3 reasons I chose to stay there were not available, should have stayed at differant hotel

バスなど不便さを感じなかった。 景色も素晴らしかった

湯垢が少しあったので、古さを感じました。

We were immediately greeted with amazing customer service. Hotel lobby is very inviting, restaurants are lovely and rooms are great. We were also upgraded upon arrival. Can’t fault this property especially for a lay over in Tokyo before heading Hakuba, shuttle service was great.

Shuttle service very helpful.

nothing

お茶やコーヒーなど色々あって、滞在中も楽しめました。 アロマもリラックスできてとても良かったです。

ゴミ箱が部屋にもう1箇所あるといいなと思いました。

Convenient location to Narita Airport as well as the large Narita shopping complex. Big rooms that had everything we needed. Shuttle bus to airport is very helpful.

The sofa bed mattress was very old and had some pretty horrible looking stains on it. It was so lumpy and dirty that my daughter slept on the floor instead.

Hotel is well equipped and spacious room. Friendly and professional staff. But still value for the price paid

Rooms are a little old and dated. Floor and window can be cleaner. Bed kinda sinks in in the middle but hard around the edges (sign of age?)

全日空ホテル系のブランドネームかな。

特に気が付かなかったけど、成田空港からの迎えの本数が少なかったことが気になりました。

Excellent location

A bit dated

朝食ブッフェが種類豊富で美味しかった。 しかし、コップの補充がいつまでもなされないなど、サービス面で満足とは言えない状況。 ルームサービスはボリュームもあり美味しかった。 ただ、食器を下げるのが遅い。翌日も部屋の前に置きっぱなしだった。

調度品が古すぎる（一例としてランプシェードが変色しており、端のテープも剥がれかけている）。

needed a hotel quickly in Narita , staff were so nice an accommodating.

a big dated, but doesn’t matter

Staffs were very friendly. No language barrier. Sleeping essentials were amazing. Buffet breakfast excellent

None

Location

Building was too old

Good location and beautiful structure

Rooms are to small

It is perfectly located and feels very upscale.

No negative at all.

24 hour access to Fitness Center and close proximity to Narita airport , Good price

Very close to the airport, convenient airport shuttle bus

The hotel is old, smelly and dirty. The food at the restaurant is expensive and very bad quality

Very clean. The breakfast was excellent.

It’s a bit far from the airport. The courtesy bus should be more often.

Very good. I am almost blind and the staff were very helpful

Our room was small but had all facilities

Kamer en ontbijt

.

The restaurant was good although pricey. The airport shuttle was welcomed. It is adequate for one night stay near airport but I would pick somewhere else next time.

The rooms are very tired and dated for the price, beds were not comfortable.

Room was spacious however 2 small beds for 2 adults and 2 kids was disappointing

The beds were very small

Great value for money, tidy room and friendly staff

Nothing

El servicio fue increíble. Tienen bus desde y hacia el aeropuerto. Pero también ofrecen traslado a un mall, o a la estación de tren. El hotel muy limpio, la comida buena, las habitaciones cómodas y silenciosas.

Nada

The hotel is conveniently located not far from Narita Airport (a quick, approximately 15-min free shuttle ride.) The room was very clean including the bathroom and toilet areas which was pleasing to see. It had a very comfortable bed and was quiet, with a nice view of the airport’s departing aircraft without the sound. The staff were friendly and helpful and there are English-speaking staff which helps if required. It has a Family Mart on the premises which is very convenient; along with a pool area which is great. The buffet breakfast (we paid extra to include this in our room rate and recommend this) was very good value for money with delicious food and sufficient variety including Western and Japanese cuisine and freshly baked croissants on the hour. Overall, great value for money if you need a quality hotel experience worth everything you need, closer to the airport; we’d definitely stay again. Kind regards, Theresa Carter

Not applicable, we enjoyed our stay.

The breakfast was great.

The hotel feels very dated - like it was much nicer many years ago.. the corridors and rooms smell like people smoked there for decades, even though it's now non-smoking. Things are clean but the over all feeling is a little icky..

Room _too old design Shuttle bus is ok

Poor staff service Breakfast- not good