The girl in the reception was not helpful, and with a rather rude attitude towards customers, we asked her to change our room. We were delighted to pay more but stayed in the main building as we arrived at the hotel at 9 pm. We spent enough time and money trying to find the hotel, and she refused, saying that she could not help us and started talking on the desk phone. The bathroom is full of dust and mould, and the wall in the room is moulded too.

Room itself was fine (although much smaller than photographed)

The service we received from the staff. Arrived at 2pm having (what we thought) booked early check in from 11am onwards. Was told this was only a request service for early check in, and they had no availability. Asked if there was anywhere we could sit to do our make up as had a reservation for a meal at 3pm, and were offered the disabled toilet(?!) until we suggested a table at the closed bar by reception which they agreed to. Was told to come back to the desk at 3 to check in so pushed our meal back 15 mins. Waited at the table for an hour while we got ready and went back to the desk at 3, standard check in time, to be told our room wasn’t ready and could we wait another 30 minutes. I explained we’d already waited an hour and couldn’t wait 30 mins as would miss our meal. I asked why it wasn’t ready “it hasn’t been cleaned”, asked why not “it just hasn’t”. Had to dress in the disabled toilets for our meal, asked if there was anywhere we could use a plug for straighteners and was told no. They took our bags and stored them, and we returned after the meal (between other reservations) to check in. Really poor service, and did very little/nothing to rectify their mistake. No reduction offered in the price of the room and a very robotic and empty apology given.

very helpful staff. i was upgraded to a better apartment as the AC was not working in the original apartment.

central location and lovely decor and very comfortable

single beds pushed together no curtains in bedroom WiFi did it work

The staff was so lovely, helpful and friendly . Great with my children too . The apartment was so clean and lovely . Had a lovely relaxing stay.

Excellent stay and we keep coming back :)

Great location and very helpful, friendly staff

Possibly an upgrade on the sofa bed

They took a deposit of GBP 250 and still no refund

The fact that they take a deposit and not refund it

The rooftop area was so great

The apartments were clean, but my eldest son did find a pink bra down the sofa as we were sorting the sofa bed out

Location

Bed

there was a bad smell in the room , the sink was blocked and two double beds in one small room for 4 people

Comfy bed and newly refurbished rooms.

The apartment wasn’t even in the location I had booked. I had booked a studio at 75 Duke Street, to turn up to check in to be told we would instead be staying at 151 Duke Street, Mrs Blodget’s. This location was much further away from the event we were attending and I had booked the evening to stay for. It was also right next to some road works and building works, which is ok, but the property’s windows etc just seemed to let in every bit of noise going on outside! The whole apartment was also quite dusty, and you could tell it hadn’t had a deep clean for a while! Im the morning, we were told check out wasn’t until 11am. So at about 10.30, we were getting sorted to leave, both showering and dressing, when the cleaners entered the apartment!! No knock on the door, or shout to ask if anyone was still there, they just let themselves in! This just isn’t acceptable and a reason enough alone I wouldn’t go back to the same place again. I have stayed in different Epic apartments before and they have been fine.

Bed was comfortable, decent apartment.

£250 deposit when the room only cost £100 for 2 nights

Good location, very handy for the city centre.

Checking in is confusing - Google maps takes you to an empty unit, eventually I found it. The room was not very clean, and décor is tired and could do with a refresh. There was no towels in my room on arrival, no towel holder in the bathroom, the bed was uncomfortable and no mattress protector fitted. The window frames are moldy. The Wi-Fi also does not work at the hotel - they referenced roadworks but seems a poor excuse. Overall, the room was a place to rest my head but I would not stay here again.

The location meant that most of Liverpool centre was walkable

The bed wasn’t made when we arrived. The toilet smelt and had a mark in it from the last person that used it. The TV was hanging off the wall. The air conditioning in the bedroom didn’t work. The key card holder fell off the wall. The towel rail was hanging off the wall. There was a brown stain on the carpet in the bedroom. The sofa bed was falling apart. Parts of the flat were really dirty. The shower leaked.

The location is really good. We went to comic con at the exhibition center and this is only a 15 min walk. The staff was nice. And the price ok.

The area was a bit rough. I had my 13 year old daughter and this is very much a bar/ go out place with drunk people. But it was close to shops etc and so in the day it was a great location. There was no Wi-Fi that worked and there was nothing to watch on the tv. So if you need to be on the internet this is not great. It is 2023 - internet in a hotel should work. Especially since the reception on the phones was not great. The ventilator in the bathroom didn't work. The room was very dark - it would have been nicer with more light. This is a very basic place to stay. I think also it would be nice with more dishes. There is only two of everything which is strange as there is a dishwasher that basically could only be filled up 1/5. It would have been nice with more dishes. Finding the reception/location was tricky.

The room was more than we expected. Really nice and clean.

Location clean quiet..

The fact that I was 20 minutes early to check in and they made me wait, saying room wasn't ready.. It seems the rule is 3 to check in so my advice if your on a early flight into Liverpool and want to rest and get a wash etc... book into somewhere else.. nothing worse than walking round the city all day waiting for your room...

The staff were lovely

Hotel room was a state, then a leak happened, water was leaking through the ceiling onto the bed, almost hit a laptop, no wifi, for the money we paid it just awful, even if we’d paid half of what we did it still wouldn’t have been acceptable. Tv was hanging off the wall, posters falling out of frames, stains all over walls. Just not good

The room was really great, couldn't have wanted nicer. Perfect location

The service was really poor, check in location was changed at the last minute. Stored luggage was left in corridor. Asked for fresh towels four times, we got them seven hours later. 3 weeks after, I had to chase up for our security deposit refund.