Location as it was very near Staff very very co operative

Room very very dirty telephone was not working Hairdryer was not working Dirty room carpets Hotel was occupied by Uzbekistan pilgrims which didn't understand anything at all. Free parking they meant by to park in open ground beside the hotel

Location

nothing

To be fair and just, I will say that the service in the restaurant was very good. The food was good and the restaurant staff were polite and helpful.

First night - We were given a room with no working shower or hot water. Six hours later, no new room was available. Second night - Moved to another room with problems It seems the hotel staff were not happy that I was complaining about the problems we were facing. The reception staff were rude and unhelpful. At 9.30 pm at night a hotel staff knocked on our door whilst my children were in bed and trying to sleep. They brought a dirty towel from the previous room with a bill claiming we damaged the towel and had to pay for it. The towel was black with rust stains, which we later discovered were due to a leak under the sink, and they were trying to blame us for it. We then received phone calls from the reception staff telling us we had to settle the bill for the towel immediately. When I refused, the fire alarm was set off on our floor. When I called a number provided previously for the manager, the man who answered started to verbally abuse me. At this point I felt very threatened and feared for my family's safety. I was too scared to fall asleep not knowing what they may do. Other issues included: The front door latch was missing. The toilet shower pipe was broken. The bathroom door was difficult to close due to water damage and the door could not be locked. The lock for a large window was broken. The window did not lock and could be pushed open easily. We were on the 9th floor and had 4 young children aged between 4-10. This was a major safety hazard. I have video evidence for all of the above. I have included picture as Booking.com does not allow videos to be uploaded. I finally was able to get a number for the hotel manager and detailed all the issues we faced via WhatsApp. His solution was to send us a box of water as compensation. I requested a full refund and his was response was to offer a 20% discount of our next stay. Why would he think I would ever be coming back to his hotel is beyond me.

العاملون بالفندق جيدون

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Everything

Nothing

Location is very good and there is shuttle bus to HARAM facility is okay Good value to money

clean room, comfortable and good shuttle service to the mosque. The day staff are good. Helped out and a pleasant staff over all

The location it is on top of a hill I just looked at google maps and thought i could walk it but this is really far, also very difficult to find first time round.

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