Room was okay

No cutlery, not even small spoon for the coffee No bowls for muesli Elevator was barely working Pool was not available at all

Prime location on the beach and the pool looked great.

Breakfast buffet was poor and there wasn’t a lot of variety. Room was small and uncomfortable. Swimming pools were half full, not sure if this is due to covid, or cost saving. Lots of xenophobia against foreigners. We were asked to measure our temperatures every morning before entering the restaurant for breakfast, other tourists weren’t asked to do this.

The rooms were very clean and spacious. The hotel has a lovely ⛱ beach that's easily accessible. The staff were helpful and friendly.

The only thing that was terrible was the breakfast. They needed to have more western selection. The Chinese food was pretty much the same everyday.

The hotel is in a great location, you can walk to many shops and restaurants. The beach is immediately downstairs, though the umbrellas and chairs are taken early. The pool was a bit cold, but great for kids. They even had a foam party in the pool, so that was nice. The breakfast wasn't anything special and the coffee machine didn't work. It was difficult getting a seat, but we aren't too fussy about the food, so it was still alright.

I felt like immediately walking in that the hotel was full of sales. In the front lobby there is one desk selling timeshares or houses and another to rent boats and do some water activities, but they are quiet overpriced. They also said we could have photos taken and try the water sports but when you actually contact the person to take the photos she just replied that the times were booked and that was that, so seems pointless. You can definitely feel that the hotel is small, and there are people everywhere, seems crowded wherever you go.

- private beach with no foot traffic - breakfast buffet was ok - Sea view from our room

Nothing

The restaurant for foreigners is very bad, it doesn't have international food.

The staff was very kind at all times, I liked the availability of pool, beach towels, and recreational activities promoted by the hotel staff they were really kind

Total lack of maintenance for the carpets (halls and elevators), some strange smells coming out of them. The breakfast is simple but nice, as per lunch/dinner don’t expect the same as the high standard hotels nearby. The room was ok with a nice view

The staff were for the most part helpful, there were times where we were refused help or just straight out told ‘meiyou’ or ‘no’. And they were unwilling to accommodate our dietary requirements. ( we just wanted the chef to prepare us vegetables as my wife is a vegan.) A true 5 star resort will do all they can to accommodate guests. (Within reason obviously.)

Our room stank of mold, which is due to the rotting bathroom door. The room was not very clean and the bathroom looked something like a dilapidated public toilet.