Some staff members were very helpful, such as Mr. . Mahmoud at the reception.

The furniture was outdated, and the pathtub was small and dirty a little bit

Very wonderful location and professional staff in reception like Mahmoud and house keeping guys are very professional I recommend people to book there . Thank you guys for your welcoming and professionalism

The reception is good The rooms are fine The best thing about the hotel is the beach and the swimming pool I would like to thank Mr. Saudi Abdel Aziz, Director of Public Relations, and Colonel Sharif, Director of Hotel Security, for their quick response in solving any problem

The restaurant is the worst thing about the hotel There is no variety in the food The food is repeated on a daily basis without any change There are no main dishes such as grills Boringly repeating The dishes are not completely clean and smell very bad The restaurant manager has differentiation between the guests, as he does not deal with all the guests in the same way The restaurant manager is not doing his job well A state of hatred among the staff in the restaurant, of course, reflected on the guests

The reception is good The rooms are fine The best thing about the hotel is the beach and the swimming pool I would like to thank Mr. Saudi Abdel Aziz, Director of Public Relations, and Colonel Sherif, Director of Hotel Security, for their quick response in solving any problem

The restaurant is the most faulty thing in the hotel. There is no variety in food. There are no main dishes such as grills The food is very poor, other than that the dishes are not clean The restaurant manager never does his job

Everything was good. It was an OK stay. We had a difficult situation were we needed Emergency help and the doctor in the hotel clinic wasn't able to deliver the right diagnosis (which was critical) and we had to finish going to the emergency room at Nile Hospital, where my husband was for two full days. The food is good, the pool good, the aqua park fun for the kids, if you need something you might get the help in the moment, which was really nice to count on for bags of ice. To eat in another restaurant it was through a specific reservation that didn't adjust us our timing with theirs, so, we weren't able to try anything else. The gym was ok as well. The shower small. Everything clean.

We had an emergency and the diagnosis from the Hotel Doctor was wrong... really critical for the development of the patients health. If any emergency, go straight to Nile Hospital.

There is an amazing area to snorkel. Employees who are doing a great job: Mr. Ayman- management. Youssif- downstairs dining staff. Ramadan- lifeguard.

The facility is old and is n serious need of repair. The walls, towels, and linens had stains on them. The shower was covered in stains and rust. The food is bad and I eat everything both Egyptian and western food. Alaa, one of the downstairs dining employees (maybe a manager?) takes pleasure in telling fellow Egyptians they aren’t allowed to eat there. He very rudely told my husband, “go eat upstairs with the Egyptians” when we didn’t realize the area was supposed to be for foreigners. If anyone from hotel management reads this get ride of this racist dining system. Most hotels in Hurghada don’t do this without any issues. Additionally the morning front seat manager put us in the wrong room and gave us the wrong wrist band and was incredibly rude to us for our entire stay. I’m not sure if it’s because we’re American and American Egyptian, but I literally felt like he hated us from the beginning for no reason. DO NOT STAY HERE if you’re Egyptian. The hotel has a racist dining system where Egyptians can only eat upstairs with a foreigner only dining area downstairs. DO NOT STAY HERE IF YOU ARE FOREIGN. It’s dirty, and 90% of the employees are really rude. I am American and my husband is American Egyptian. We travel a lot in Egypt and there are cheaper resorts with better service.

i like the stuff

the kinds of food not too much but cooked good

nothing

- Very rude staff, don’t know how to properly deal with guests. - worst food ever - No rules are applied there regarding the pools and everything. - Rooms are not nice.

Sea, beach, hotel design, beds, and a large balcony. Also, it is close to Hurghada city center, Marina, Go Bus station, and the airport. Tea, and coffee facilities in the room, welcoming fruit, and helpful staff. The room has a mini fridge. It helps for saving your water cold when you are out of the room. The sea is really brilliant. You do not need to attend a submarine tour. Take your goggles or snorkel for swimming with excellent sea life. In the afternoon there is an ice cream, juice, and coffee/tea service, I really liked the service. You do not need to bring your beach towel. The hotel gives you. And there are many activities in the brother hotel Sunny Days Palacio. You can join freely. The especially Russian dance team was awesome! Every night they have a different show.

I wrote an explanation for my reservation for a quiet room but the staff had not cared about it. My first night was really terrible. A room was given in front of the pool and has a garden. Every single people laughed and sang all night long. In the early morning gardeners arrived. I was really shocked. They changed my room after all this happened. You should be aware of free internet in the lobby only. I strongly recommend getting a sim card for your roaming at the airport. The breakfast was the same but enough. There must have more cheeses and olives.

everything except room toilet very unclean i think it needs renewal

room toilets, level of cleanliness

Special thanks to the staff at the reception, headed by Mr. Al-Saadawi , Mr. Hossam El-Dabaa and Hamdi Ammar. Very respectful and courteous.

The bar at the pool was really awesome. Had a great view from the room. And overall it was a good experience.

Sometimes the waitress were too much. They were kind and all, but they didn't understand that we don't want anymore food or sweets, and could feel that they bring all these for a tip.

the pool was ok and the beach

the rooms were dirty when we checked in but the room service guy is very good he came and cleaned it. the reception was not helpful and the food was terrible every day. and the reps selling tours in hotel are not good and should be honest and not over charge people staying at hotel. and the beach was rubbish no one cleaned it

The hotel is clean and in a good location those are the only good things.

*WI-Fi is not free as mentioned. (5€) per day *The food was the worst I have ever had in my life. *They charge us for missing cards that we didn't receive at all during our check-in but still they said we lost them and we have to pay for them and the way they were speaking was super rude. each card 150EGY

The Sea.

The room is old and the food was not perfect.

Hotel facilities, location and view

restaurant staff has no experience, cleanness of washrooms, house keeping need more training, hotel is not ready for handicap and strollers, no internet in rooms

good food, sun beds, pools, beach. staff is very friendly. there are safety boxes in the rooms. Also you can go to the beachea, pools and restaurants of Sunny Days Palma de Mirette or El Palacio, with your bracelet.

wall power sockets are old ans could be improved

location and sea view

behavior of the reception staff

1) I was surprised that the receptionist requested an additional payment of 27% than i had been informed on the confirmation e-mail 2) the hotel doesn't provide sohour meal for fasting muslim so I cancelled my accommodation

I loved that our room was pool side and beach side at the same time. It was amazing. We'd wake up with such a gorgeous view. I loved that you got to use both facilities in De Merrite and the sister hotel next to them. There were also specialty restaurants which we enjoyed the Italian and the grill. Drinks were awesome. Our favourite part were the water slides in the back. They were so much fun! Our kids played all day. We also had amazing drinks all week and there were pool side bars which we loved. The staff was also fantastic. Super helpful and really friendly. We enjoyed the upstairs cafe on the otherside as well. The reception was very responsive to any questions. Honestly one of the best family vacations we've had. If we did have our kids I would have loved to also go to the disco and go on the planned outings at night. I also loved that they had a show every night at 9 pm.

I wouldn't say there was any thing I didn't like but I would say more variety during the hot lunches would be great! But honestly I really enjoyed the pizza, bread, meats etc.

The view is good, the pool and the sea area are well organized.

The air ventlator was broken, and the curtains were wasted keetle was broken, safe was not working, and after reporting, no action was taken Bed sheets were not clean, and overall room cleanness was bad Even though the room was seeing the sea, but it was obtracted by many structures, the view was not clear enough Receptionists were rude, and no action was taken in the reported problems. Quality of food was not great also there was no variety of types. Animation team and all the fun were in the adjacent hotel.