قرب المسافة وقيمة والحجز

رائحة الغرف سيئة

N/A

Excellent

Colazione immangiabile e stanza piccolissima per 3 adulti

Nothing

Construction full of mess

المكان وقربه من المسجد النبوي

كل شيء النظافه والخدمه ووووووو

Only the location, which is about a 5 minute walk from the hotel to the holy mosque.

The biggest issue was the room, I ordered a queen sized bed for my family and I for 2 nights, but I got 2 single beds instead, which definitely didn't fit us. The hotel staff lacked proper training and the management system is just very rubbish. When I wanted to change my room to what was on my ticket, they kept saying it was full and they kept telling me to try again later. It happened three more times before I've had enough. Again they said it's full and they can do anything about it and one of the solutions they gave was to try again which was very much pointless because I was going to check out that very next day. I mean if it was full why didn't they say anything to booking.com from the beginning so that way we would've booked another hotel. After a few arguments, they suddenly led us to an empty room with a queen bed. I was confused, because they said everything was full and now suddenly they're showing us an empty room with a big bed. so I asked, " You said it was full, how come this is empty?". They replied, "because this room is booked". I got angry hearing that so I quipped back "so did I, and where is my room?". To which they can't answer. Then they asked if we wanted to take it, so we took it, stayed for the night and checked out the next day. The main issue was the change of room without confirmation, but the little issue is really the cherry on top. When I got the single bed room, the bathroom was dirty and really needed a good deep clean. The room didn't even have the usual items such as the tv remotes, hotel slippers, gel soaps, teas and coffees. Only the kettle was available. I mean it's fine, but I was already annoyed with the whole bed situation so these little things were just making things worse. The only good thing I can say about this hotel was the location which is at a walking distance from the holy mosque.

Good location very close to the prophets masjid

Very old rooms and toilets there's no room service no one tidies the room or cleans we had to ask every day for the bins to be emptied and towels replaces as well as asking for toilet rolls when we checked in the rooms were very unclean there were no tissues or even any towels beds were really old and mattress really uncomfortable

-A room with 5 beds for us all. -The distance to the haraam was decent (about 5 minutes to gate 329) -The food served at breakfast had a good variety. -Had kettle/ tea coffee in room. -Location for gift and food shopping was ideal. -Price!

-It was dated and not the freshest looking toilet. -Breakfast only served between 8-10 for non Malaysians. -No room cleaning while we were there for 2 days. -Stinginess with providing toilet rolls!