Great location but very, very simple and the main photo that caused us to book the hotel could not be found. There’s supposedly was Peruvian cuisine, but they were not open. Do not miss the covered Woodbridge down on the lake. That was definitely the highlight of the whole town. Food was amazing at the Rathouse.

Ok

Great location. Close to train station restaurants. Facility is a little dated. Overall good enough.

Great location

Nice a bit overpriced

Everything goes smoothly specially with the luggage storage. The only downside is no air conditioner.

Stayed two nights on a family vacation. Location was walkable to many restaurants and sites. Condition of hotel is ok. Price was high for quality of finishes and amenities. Mold on caulk in shower, no AC and quite loud on street with windows open. Coffee pod machine but no pods given, one mug for a reservation of four guests. There is room for improvement. Breakfast is acceptable with eggs, toast, fruit, pastries, meat and cheese.

Fantastic costumer service and friendly staff

Great location.

Front staff was helpful. Room had no air conditioning. Bathtub needs to be replaced and updated, toilet seat was broken. Location was good.

We had overall good stay at this hotel. It is located very close to bus stop. Staff was very helpful. The bathroom was very small with no lock. Other than that, room was fine. Breakfast is good.

Simple, clean, excellent breakfast and location.

Good location and accesible to major tourist attraction.

The room was relatively clean, but it was very hot without air conditioning.

first room they gave us was small and not very nice so we asked for another room, next room was better but very small so only slept in it one night, paid for upgraded room as we were there for another 4 nights, staff were very helpful and could not do enough for us, breakfast was fine, good variety, would stay here again

Highly over rated and over priced hotel.. except location, nothing is good about this hotel

You don’t want to get into the bathroom.

Highly recommended

Good location and good breakfast but bedrooms are small, dated and noisy (if facing the street). Bathrooms are terrible- very dated (I suspect + 30 year old) facilities - a totally unsuitable slipper bath serving as a shower with aging fittings. The poor maintenance on everything make to rooms dull and depressing. A 3 star hotel is of course going to have limitations but these rooms are very disappointing

We have stayed here twice. The rooms are clean and nice. I would give it 5 stars but our shower had black spots in the sealant along the base, looks very unsightly and the shower glass door wouldn't slide closed without having to physically lift the thing up as you slide it, a pain in the butt. Otherwise we like staying here because it is very convenient to the river and bridges, not too expensive (for Switzerland), the front desk is great and the breakfast is very good! I will stay again :)

The hotel is clean and close to everything - main train station, grocery stores, dining services & others. Staff are nice and helpful..Breakfast was good..will recommend this hotel..you get free bus ticket around the area while staying in Lucern.

I loved staying at the property, it is located close the all the essential areas

Rooms are way to small, showers were extremely small and no air. Only a fan in the room. Breakfast was good. Location was also good.

Checked in with a gentleman who was very cordial and helped us stow our bags to wait until the 3:00 pm check in. I don’t recall his name because no one offers names or wear name tags. Rooms do not have air conditioning but do have fans which “can circulate air”. We checked out Sunday morning at 7:00 am to make the 15 minute walk to the train station. No one at the desk and there was a barricade pulled down in front of the desk. Upon arrival at the station, I realized I accidentally left my camera and charging cord pack behind on the desk in our room. I knew it as soon as we got on the train. I attempted to call the hotel…no answer. I finally got ahold of them at 12 noon when we reached Heidelberg. I was told they would check my room, “please call back in five minutes.” I did, I spoke with an entirely different person 7 minutes later. He informed me his associate was still checking. He came back and told me nothing was in the room and it was now clean. I offered a reward for its return and explained that it’s return would be appreciated if it was found. I said I’d call back in the morning to check after the cleaning staff returned. We placed at least 6 calls for my personal phone which went unanswered. It’s my error, I left it behind and that’s on me. But I knew exactly where I left it and knew it in 20 minutes. Watch your belongings it would seem this place may be run by less than reputable people. 1 star, if I could give a zero, I would.

Staff were great, breakfast delicious, bed was good. Handy to everything. Bath/ shower was awkward to get in and out of

The staff went far and beyond to make our stay really enjoyable and unforgettable. The hotel is very nice and very close to the old city.

Budget-midrange hotel in central Luzern with easy access to everything. Friendly staff and good breakfast. A bit worn down and my single room did not even have a small desk or table although there was space for it. Just a chair against the wall did not meet my standards neither for working nor eating a take away dinner.

Pros: Good location for walking, public transportation, and sights. Yummy breakfast. Cons: Bathroom left a lot to be desired for- pictures definitely looked better. Shower/tub was small and awkward. When checking in received a key for an occupied room which led to an awkward encounter.

Hotel is really well located and a good breakfast provided however rooms and bathrooms lacked lustre and could to with some renovation.

Excellent Breakfast. Good rooms. Rooms had fans. Complementary water bottles. They stored my bags after check out. 5 minutes walk to Luzern Center area. Front desk very good and helpful. If you are checking in late, you need to call them because they are not open late. They will provide code to enter the hotel and collect keys.

Located within 10 minutes walking distance from the train station. Family room met our needs, balcony access was nice.

Great service, attitude and very friendly staff. All went smoothly and everyone was accommodating and attentive.