Excellent cleanliness and service.

Uncomfortable beds

Staff were very friendly and helpful. Food was amazing and rooms were always nicely tidied by house keeping. Thank you Hilton Tokyo Bay

I just gave them four stars because you have to pay to use the pool.

Bicycle rental was 300 yen for an hour. Currently that is about 2 USD.

It was a nice place to stay

I didn’t like that there wasn’t much shopping or other activities to do around the hotel

Very run-of-the-mill experience. Service, while passable, was nothing to shout about. No one offered to take our bags to the room or bothered to explain which lift lobby was closest to it. The place is rather huge and we had to walk quite a bit with our heavy baggage, trying to navigate our way to the room. We booked a magic forest room for our kids and while it was enough to entertain them for the night, the amenities provided were a little disappointingly basic--a sponge and a toothbrush set. Would have been great to see some kid-friendly shower gels and shampoos as well as a child toilet seat. Unfortunately, these were not provided. What makes it stand out (on top of proximity and convenience to Disney) is the large room and availability of Lawson just downstairs.

We liked it was close to the Disney parks. We didn’t like that you had to pay for all the amenities. If you wanted to use the pool, the hot tub in the gym. Some of the staff were very rude to my friend. They gave me dirty looks because my tattoo was showing even though it was just a flower. We were even told to use the hot tub after 9:30pm. Definitely don’t recommend staying here, the train stops early so it limits you if you want to explore the city.

Awesome experience for our first time in Tokyo. The buffet could be better and provide American selections would be great since it was a Hilton hotel.

They offer free shuttle service to Metro stations and Disney. Very good for the families

Limited dining options

I stayed with my family. The kids were happy with the room and the outdoor pool. I was satisfied with the breakfast and the variety of items.

Absolutely amazing very clean with the most helpful staff. The breakfast had a wide variety of options for adults and children.

This hotel in terms of price and quality is really great and I absolutely recommend it. Hotel staff from check-in, room service, restaurants, etc. . all exemplary. They were so polite and warm. Our room was spacious and excellent and a stunning view of the océan from the room.

The Lawson convenience store is fantastic. We ate a lot of food from Lawson. Lawson has an ATM that accepts Visa and Mastercard. The rooms are big. The ocean view was gorgeous. The monorail is across the street. The airport limousine bus was perfect. I am excited to stay at this hotel again.

It was extremely hot and my air conditioner did not work. We informed the front desk staff and they sent someone to fix it the next day a the most inconvenient time. They gave us fans and we told them we will make due with the fans and that we wanted the maintenance man to leave after him being there for over an hour, because my children had just come back from the pool and needed to shower and sleep. He did not leave and was there for another hour. I have to bath and put my children to sleep with him there and the room door wide open.

Across the road from Disney Metro..

Love how it takes 5 min walk to the monorail. And only 10 min max to get to both Disney. 24hr Lawson is the best, especially when we have kids and needs milk at night.

Conveniently located across the street from the monorail station to get to the Disney parks. Helpful, friendly staff. Spacious, clean room.

I liked that there was a Lawson right inside the premises. I don't like how you also have to pay for breakfast, though. I feel that should be included, given the price of the room. I also didn't know that it had to be paid for prior to our stay, otherwise I would have paid for it in advance.

Very good

Nice hotel close to Disney Pool hours too short during summer peak were silly as well as having to book & pay a day in advance Breakfast with no scrambled eggs seemed odd Service was very good - souls stay again

The staff at Tokyo Hilton Bay provide excellent service. The location is relatively far from central attractions in Tokyo. The swimming pools can only be used for a high fee and is actually a limited pool. The swimming height of the outdoor pool is between aprox. 1. meters and 1.40 low and can therefore not really be used for proactive swimming. The hotel allows guests to wear regular attire such as hoodies and long pants. The staff like the service desk employees and the poolguards at the pool, unlike the praised hotel staff, are very unfriendly and not service-oriented. The bedrooms are clean, but it is a pity that the beds, next to each other, are arranged in a kind of cinema set-up. The breakfast breakfast is of a good standard, but more attention can be paid to the hygiene around the buffet. For example, with more hygiene gel and a more regular change of the serving cutlery.

Super hotel. We had an ocean view family room with magic theme. Spacious and comfortable. Great buffet breakfast and evening (no bargain but good quality). Lovely outdoor pool perfect to refresh after day in heat of disneyland (2000Y /person). Helpful staff helped advise on booking facilities and taxi to airport. Minor criticisms- There was some overnight noise from motor cycles revving and racing along waterfront in front of hotel. Bathroom was functional with good shower but not most modern. The airport shuttlebus didn't work for us as only a few went to Haneda terminal 3, but they helped us book a taxi which worked well.

Very good location specifically if you plan to go to Disney Tokyo. The train stop to the parks is just right across the street and there is a free hotel shuttle that will take you to the station and back. The rooms were nicely themed which our 6 year old was thrilled with. The condition of the room is good but you can tell it needs some touching up.

Great stay.

Water view was beautiful and convenient to rail and airport

we like　or not like .

Great service. It’s almost as if they have thought of everything. Stepping stools for kids, pajamas, toiletries. Only downside is having to pay to use the pool!

It was a good experience.

When we shared pictures of our stay at this hotel, people thought we were at the Disneyland hotel. The rooms are awesome! They have some really nice touches like little letters for the kids and lots of amenities. We absolutely love this hotel and will be back again.