Good Good Good

The beach was amazing; food is ok but there is room for improvement, they lacked variety. The bed was uncomfortable; somes parts of bathroom were rusty. Lots of kids and families there. Overall it was a good stay, budget friendly

Very disappointed

The drinks where all terrible even the sodas everything but the water was very bad. food was ok. you get what you pay for....... the service was good the spot is good the pillows are too hard lol.

Resort ws bit run down

Most part was good but food quality wasnt as good as expected.

Staff and food was very good. Bar needs larger glasses.

It was very open and relaxing :)

The property was perfect for our vacation. It was small enough to feel intimate and safe, the pool and beach area were nice, and the staff was friendly and helpful. Dining options for a vegetarian were limited to the buffet and the snack bar, which were sufficient but a little boring after 5 days. There wasn’t a locking safe in the hotel room and it was difficult to lock the patio doors. But we didn’t encounter any safety concerns.

Overall is a good place. The bedrooms and bathroom showers are a little outdated.

The staff were very helpful. I felt a generally friendly vibe from the staff and the guests.

The food was cold all the time

I liked the staff , but my bed gave me this bad break out on my shoulders and I discovered that the bed was just being re-made but the sheets weren’t being changed which made me break out on terrible on my arms it’s looks like I have walked into poison ivy or sumac . The food and drinks basically all closed at 10pm and then the cost of leaving the resort was expensive that we had to cancel trips and books rides with Uber. The food was decent the first day but there was little to no variety. The same thing everyday it almost became nasty .

Staff is friendly

The Hotel is crying out for a capital investment at all levels, the internet does not work, the gastronomy service is lousy, only a little better on Saturdays and Sundays, the rest of the week there is more hunger than in Africa, the night options are boring. Two Stars category, no more.

Property location was good and overall the hotel has an amazing view. The service of food was bad. As well as the alcohol selection

Eddie is a great employee and Leo the Bellman. Everything was great, thank you for a great stay. This is underrated hotel, should get more credit for the hard work of the staff and the great location.

I love everything in there.i will be back

Property was above and beyond my expectations. Having the covid test on property to return to the United States was a huge plus

Muy bueno Excelente

Muy bueno Excelente

It’s quite an old hotel but it's well kept

It’s quite an old hotel but it's well kept

This hotel was depressing, service was bad, food was limited and horrible, it was not clean, do not think of coming back here. I am very easy going and flexible, I don’t expect at all, but this hotel need help all around, some of their staff were very impatient and not very helpful. There was a few good staff, but it this was not a nice experience.

This hotel was depressing, service was bad, food was limited and horrible, it was not clean, do not think of coming back here. I am very easy going and flexible, I don’t expect at all, but this hotel need help all around, some of their staff were very impatient and not very helpful. There was a few good staff, but it this was not a nice experience.

Attention of the employees

Attention of the employees

****Note, this place looks like it is getting back on its feet after covid. It looks like it's trying to recover. Cons -Only two restaurants - No buffet - Maybe after covid it'll get open -No entertainment -No one at the main desk when you arrive you have to walk into the heart of hotel to get to the reception (I believe they are working on this) -Language barrier - you should speak basic Spanish -Food was a hit or miss -Only a limited choice of deserts offerred which is fruit, ice cream, flan, bananna pudding, chocolate fondant and tiramisu (all inclusive??? No cake, pie or muffins offered) -Only one station to get coffee which is the main bar -Gargantuan amount of Seaweed on the beach - but it was the season for it -Major maintenance needed -No sports bar, staff entertainment or activities. - only two pools - overgrown landscaping - No posting of designated hours for meals times - Poor communication such as no specific on where to get your covid test done, that you need to pay for it the day of -NO gift shop on premise-so you can't get toothpaste or sunscreen. - No Spa or Gym - Nothing is near by - No town, mall ect. PROS -Get upgraded!! To the Cayena members only-included sodas in fridge, digital safe, smart tv(netflix) & 3 balconies/sitting areas(real beach view) they might try to place you in building 2,3,4, where you can see the beach from a distance. - white sands-soft - Wifi is excellent - AC is excellent Best employees was 1. Pascual - best customer service 2

****Note, this place looks like it is getting back on its feet after covid. It looks like it's trying to recover.Cons-Only two restaurants - No buffet - Maybe after covid it'll get open-No entertainment-No one at the main desk when you arrive you have to walk into the heart of hotel to get to the reception (I believe they are working on this)-Language barrier - you should speak basic Spanish -Food was a hit or miss-Only a limited choice of deserts offerred which is fruit, ice cream, flan, bananna pudding, chocolate fondant and tiramisu (all inclusive??? No cake, pie or muffins offered)-Only one station to get coffee which is the main bar-Gargantuan amount of Seaweed on the beach - but it was the season for it-Major maintenance needed-No sports bar, staff entertainment or activities. - only two pools- overgrown landscaping- No posting of designated hours for meals times- Poor communication such as no specific on where to get your covid test done, that you need to pay for it the day of-NO gift shop on premise-so you can't get toothpaste or sunscreen.- No Spa or Gym - Nothing is near by - No town, mall ect.PROS-Get upgraded!! To the Cayena members only-included sodas in fridge, digital safe, smart tv(netflix) & 3 balconies/sitting areas(real beach view) they might try to place you in building 2,3,4, where you can see the beach from a distance.- white sands-soft - Wifi is excellent- AC is excellentBest employees was1. Pascual - best customer service 2

Very good staff

Excelente servicio, todos se esmeraron en la atención a pesar de las restricciones.

nice, love it, would like to come back next year