Lovely room, very comfortable bed. Sadly the pillows were stained. The toilet ring was a little stained underneath. It would be nice to have a lampshade rather than a sad looking light bob hanging from the ceiling. Sound proof not very good. Overall, I would stay again as very convient for an early morning trip to the airport.

Great place to stay before your holiday.Very close to local restaurants.Nice rooms and transfer services offered if required.On site parking is also a great bonus for a reasonable fee.

The room (decor, bed, pillows, shower) was very comfortable and the service was very responsive (super easy check-in and out and heating question answered immediately). It’s close walking (within minutes) to several food options. And a very short walk to the Metro 100 bus to Gatwick.

Lovely place, nice rooms, easy to find. Great for gatwick

Beautifully run and maintained property. Sadly during our stay we were really ill with food poisoning from a non-UK airport, but even with that we could appreciate the good job the owners (?) are doing. They weren't able to help with the medical things - there's no 24 hour pharmacies, doctors or clinics anywhere close by - but of course that's not on the hotel. There are several restaurants and pubs within a short walk, and the Horley train station too, but it's still pretty quiet. For stays near Gatwick, for much better price than the 'airport' hotels, I would highly recommend it.

Excellent one night stay ahead of an early Gatwick departure. Everything we could want for a family of 5, which is increasingly hard to accommodate.

I chose this property because it was close to Gatwick airport and it had a shuttle service. My disappointment began when I emailed the day before my arrival with a question. The hotel did not bother to reply-very poor! I arrived in the morning before checkin time and was told a room was available and I was given my room key but wasn't allowed to access the room unless I paid an additional 30 pounds. I explained that as a gold hotels.com member I was entitled to a free early checkin where available but the man on reception was too busy lecturing me on how the 30 pounds was calculated to listen. I gave up and decided to go for a walk. The hotel advertises luggage storage. Since I wasn't allowed into my room (even though I had the key) I asked to leave my luggage in storage and was told to leave my bags at reception. I did, expecting they would be safely stored. I was shocked when I returned 4 hours later that my bags were still at reception exactly where I'd left them. Anyone passing could have taken them and worse, reception was un-manned. My laptop and all my belongings had been left totally unsecured in a public space. For this reason alone I don't recommend staying here if you can't get access to your room straight away. On a lighter note, the room was clean and quiet. The shower was good and hot. The breakfast was good and the man serving was friendly and I caught the shuttle to the airport with no trouble. Nice place but the receptionist needs an attitude adjustment!

Arrived to a very warm welcome, with some help and advice about where to eat, and when we should leave for the airport the next day. Unfortunately the room was unbelievably hot to the point where sleep was almost impossible. There was a fan in the room but it was dusty and didn’t want that firing out dust at us. The room was booked for 4 people but towels, cups and complimentary drinks were supplied for either 2 or 3 people. For 1 night it was ok. The staff member on reception was very lovely and welcoming, and so were the staff members who were called upon to bring extra towels. The pillows and chairs were stained which wasn’t great, either throw them out or clean them up.