There is a lack of restaurant for breakfast around the hotel. The safest option is to purchase a room with breakfast.

部屋はいつも綺麗でした。 毎日の掃除もきちんとしていてスタッフも礼儀正しく印象良かったです。ネット接続が部屋の場所によっては少し不安定でした。

Everything was good, cleanness, room comfort, breakfast.

Clean and quiet

Housekeeping was a little slow in responding to requests. Otherwise, a very good hotel

For business travellers, Mercure would meet most needs.

For business travellers, Mercure would meet most needs.

Long Weekend quiet stay on the middle of bustling Hanoi. Soundproof comfortable rooms, with friendly and helpful staff PLUS COMFORTABLE beds, decent showers.

Everything is great, however I dislike the need to have to go around the room to turn off all the lights individually before sleep.

The stay is good. The elevator is a bit too small n slow. The chair in the room is quite noisy when drag n I can heard similar sound from other rooms.

Everything is fine. Front desk is helpful and competent. The ambience there is relaxing and the overall services are good enough for a nice and enjoyable stay.

We chose this hotel because it was very close to the Thai Consulate. The warm reception at check in started us off with smiles and great advice. The restaurant there was excellent for both breakfast and evening meal; their happy hour was truly happy! The night before our departure, the staff gave us a surprise send off snack!

The staffs are nice, helpful and responsive by serving us proactively when we asked for twin beds and a bag of ice for my friend’s injured leg during our stay. Except the air-conditioner is not cool enough and it is not working at the middle of the night sometimes, i am quite satisfied for the stay.

You cannot fault the service. Breakfast has a good selection and it was comfortable with good air conditioning. Rooms are comfortable but bathroom is small. Location is ok easy to get to but is 20 minute walk to lake and old quarter.

I liked the location On the hotel : I think it is another building among apartments and other buildings. Room size is OK. Restaurant is pretty small one with mostly Vietnamese food. An average hotel , may be lower 2* catagory

I liked the locationOn the hotel : I think it is another building among apartments and other buildings. Room size is OK. Restaurant is pretty small one with mostly Vietnamese food. An average hotel , may be lower 2* catagory

Food very poor

High quality service

The staff was very friendly. Good housekeeping. Gave us a bit of late check out which was nice.

Well located, near the old and french quarters. Rooms are a little tight and the building is a bit old.

The environment of the hotel is a bit noisy because is in the center of the town close to train station. The soundproof of the room need to be upgraded. The shower room need wall rack/tray to put shower items for the convenient of occupant.

Fantastic hotel with friendly staff and great location!

Great stay, loved this hotel. Clean, tidy and in a great location.

Located in a great location this hotel provided value for money for us.

It was ok.

Breakfast spread was unappetizing. Almost the same every morning.

Good location, super friendly staff, and quiet room. King size bed is actually two twin beds combined, also pillows are too soft.

The price is expensive compared to the room facility and size.

Very good hotel. The room was clean and comfortable. I could not hear any noise from the street. Very close to the railway station.The only problem I encountered was with the payment with credit card. My card was almost blocked. I told them that I did not want to enter my PIN code a third time since I was sure that I had entered it correctly. They finally found the problem and the payment worked without entering the PIN code a third time...The breakfast and the mini bar are a little too expensive.

Upgraded to a lovely room. Reception staff very friendly but restaurant staff could have been more attentive close to station but a long walk from food shopping and restaurants

This isn't a luxury hotel, lobby is not big or gorgeous but I fully enjoyed one week stay. All staffs at receptions, restaurants and house keeping are very kind and friendly, always trying to help you. House keeping was almost perfectly done, might be better than 5 stars hotels. Need 15 - 20 minutes walking to old town, famous noodle(pho) shops or fine dining, but within 5 minutes walking, there sre each one French and Italian restaurants (both a bit pricey), and one big, popular, always crowidied and affordable Vietnamese restaurant is just around the corner. Again this hotel was perfect for me.