DO. NOT. BOOK. HERE! This is not a five star resort. We booked three nights here and left after one. The building feels like a renovated motel from the 60s. Breakfast was included but a disaster. The staff were all so lovely that I feel bad leaving this review but do yourself a favor and book the intercontinental down the street.

DO. NOT. BOOK. HERE! This is not a five star resort. We booked three nights here and left after one. The building feels like a renovated motel from the 60s. Breakfast was included but a disaster. The staff were all so lovely that I feel bad leaving this review but do yourself a favor and book the intercontinental down the street.

Honeymoon suite is simply awesome. Must try.

I feel the hotel is overpriced for what one gets. Some bits are ok but many others need renovation and it doesn’t live up to the possibly quite old marketing photos. Breakfast wasn’t good so we ate elsewhere. The beach club is just as shabby - faded umbrellas, ragged cushions. One can spend less and get a nicer hotel in the area or spend a small amount more for something considerably grander like the Intercontinental.

I feel the hotel is overpriced for what one gets. Some bits are ok but many others need renovation and it doesn’t live up to the possibly quite old marketing photos. Breakfast wasn’t good so we ate elsewhere. The beach club is just as shabby - faded umbrellas, ragged cushions. One can spend less and get a nicer hotel in the area or spend a small amount more for something considerably grander like the Intercontinental.

Rooms nice, spa great but the food and beach bar was very average.

Rooms nice, spa great but the food and beach bar was very average.

Great property! wonderful honeymoon suite :)Friendly stuff . Excellent location

Great property! wonderful honeymoon suite :) Friendly stuff . Excellent location

My partner and I stayed at Kupu Kupu Jimbaran from the 9th-13th of August. The room was massively spacious but I wished the the lights had a dimmer control because we felt that it was too dim. Ladies - pretty tricky to do your makeup in that super warm and dim lighting as well. The hotel staff were very nice and well-mannered. Hotel breakfast ain’t great at all and need improvement. However, they do offer breakfast at the dining area downstairs and also by the Jimbaran Beach Club. Although we were entitled to free breakfast daily, we ended up on having it for one day by the beach as the staff communication was poor and got our order wrong. Our room had an amazing shower area and also a massive bathtub which is the most disappointing part because there was absolutely NO hot water at all and the hotel/ technician couldn’t do anything about it despite several calls and direct feedback were made to them. For a massive room size, I also think that the TV in the room was way too small to be sitting on the bed to watch and the distance was quite far. There two pools - one by the dining area which is a small pool, it looked as if it was mouldy and had a lot of dried leaves in it (you wouldn’t wanna step in). The other pool was a rooftop pool - it was nice and clean and you can sunbathe there too. Gym was pretty much a “blah” as there wasn’t many options of equipment. Spa - we tried the spa as the offered hotel guests a one-for-one promo. It was okay only.

My partner and I stayed at Kupu Kupu Jimbaran from the 9th-13th of August. The room was massively spacious but I wished the the lights had a dimmer control because we felt that it was too dim. Ladies - pretty tricky to do your makeup in that super warm and dim lighting as well.The hotel staff were very nice and well-mannered. Hotel breakfast ain’t great at all and need improvement. However, they do offer breakfast at the dining area downstairs and also by the Jimbaran Beach Club. Although we were entitled to free breakfast daily, we ended up on having it for one day by the beach as the staff communication was poor and got our order wrong. Our room had an amazing shower area and also a massive bathtub which is the most disappointing part because there was absolutely NO hot water at all and the hotel/ technician couldn’t do anything about it despite several calls and direct feedback were made to them. For a massive room size, I also think that the TV in the room was way too small to be sitting on the bed to watch and the distance was quite far. There two pools - one by the dining area which is a small pool, it looked as if it was mouldy and had a lot of dried leaves in it (you wouldn’t wanna step in). The other pool was a rooftop pool - it was nice and clean and you can sunbathe there too. Gym was pretty much a “blah” as there wasn’t many options of equipment. Spa - we tried the spa as the offered hotel guests a one-for-one promo. It was okay only.

We were upgraded to a suite which was nice - it was a very large area with an upstairs lounge which oddly had hardly any furniture and looked like an afterthought....the bedroom/bathroom area was very nice though as was the swimming pool area near the suites. There was a rather large leak in the hotel lobby which meant that water dripping from the ceiling and the resultant puddle were the first thing that you saw. Ate dinner at the Japanese restaurant which was very average. Spa was excellent.

What I like is the room is apart from other rooms. And the room is spacious, the bath space is also large. But I prefer to the bathroom separated by the door.

We loved the superb quality of the amenities, original L'occitane products, the lavish rooms, the manicured tropical gardens, the iddylic setting for both swimming pools, the magical check-in experience, the fast Wifi, the excellence of the staff and facilites at the spa (massage services), the high end dining experience for room service and attentive staff across the hotel. We did not like at all the breakfast buffet experience. The breakfast buffet is what brought the whole experience down and the rating of this hotel overall, the staff there are unwelcoming, unhelpful, rude and never crack a smile. The food variety limited and the breakfast area needs proper airconditioning. Horrible breakfast experience.

A beautiful Balinese-style room with pool access. Just amazing! The hotel is not very big and thus feels cozy,intimate and is very quiet. Perfect for those whi want to enjoy luxury ina peaceful way. Breakfasts are good too!

Very spacious room thought it is a bit old.Positive: welcoming staff are good. The honeymoon suite looks as beautiful as in the photos. cakes are yummy.Negative: 1/ the honeymoon suite is very dark. There are not enough lighting for such a big room. If the curtains are open there will be no privacy because the windows face outside directly. although the space is relatively isolated for only customers and staff fir the 3 honeymoon suites, there are people crossing.2/ the housekeeping members are probably the most unsatisfied part of this stay. They probably forgot to make our room until we came back at 3.30 and two men came. One of them is not even in uniform. The non-uniform guy made our bed. When he made the bed he threw the quilt and pillows on the floor. When the bed is done he just had a pet on the pillows and put them back. When the uniformed man did the floor he used one mop and walked across the room in a very fast pace, so only the floor on his route was touched!3/the facilities in the honeymoon suite are old. This is understandable but some problems should be found if proper cleaning jobs were done. The basin pop up for the right side basin and the one in the bathtub are not working. You need to use nails to lift them up so water can drain.4/ breakfast is honestly nothing, bread, sausage, fried rice, hams, coffee and soup. 5/pool is not maintained at all.

Very spacious room thought it is a bit old. Positive: welcoming staff are good. The honeymoon suite looks as beautiful as in the photos. cakes are yummy. Negative: 1/ the honeymoon suite is very dark. There are not enough lighting for such a big room. If the curtains are open there will be no privacy because the windows face outside directly. although the space is relatively isolated for only customers and staff fir the 3 honeymoon suites, there are people crossing. 2/ the housekeeping members are probably the most unsatisfied part of this stay. They probably forgot to make our room until we came back at 3.30 and two men came. One of them is not even in uniform. The non-uniform guy made our bed. When he made the bed he threw the quilt and pillows on the floor. When the bed is done he just had a pet on the pillows and put them back. When the uniformed man did the floor he used one mop and walked across the room in a very fast pace, so only the floor on his route was touched! 3/the facilities in the honeymoon suite are old. This is understandable but some problems should be found if proper cleaning jobs were done. The basin pop up for the right side basin and the one in the bathtub are not working. You need to use nails to lift them up so water can drain. 4/ breakfast is honestly nothing, bread, sausage, fried rice, hams, coffee and soup. 5/pool is not maintained at all.

The room is a bit dated and needs to be updated, but the hotel was decent value for the money.

The room is a bit dated and needs to be updated, but the hotel was decent value for the money.

I booked this hotel for our honeymoon thinking it was a beautiful 5 star resort but it really was for from it. The cleanliness and general condition (it is much older and more worn than the pictures) alone would make it a 3 star at best. A lot of things were broken and unkempt. We had a honeymoon suite in which the hot tub was dirty, the jet didnt work, our TV also didnt work, the mirrors and toilet were dirty and there was what I can only assume was a blood stain on one of the tiles which didnt budge throughout our stay. The staff were friendly and helpful but we couldnt speak directly to the manager at the time and he hasnt replied to my emails either. The pictures really make the place look much better than it is and it is not worth the money. If you want an exclusive high end hotel this is not the place.

I booked this hotel for our honeymoon thinking it was a beautiful 5 star resort but it really was for from it. The cleanliness and general condition (it is much older and more worn than the pictures) alone would make it a 3 star at best. A lot of things were broken and unkempt. We had a honeymoon suite in which the hot tub was dirty, the jet didnt work, our TV also didnt work, the mirrors and toilet were dirty and there was what I can only assume was a blood stain on one of the tiles which didnt budge throughout our stay. The staff were friendly and helpful but we couldnt speak directly to the manager at the time and he hasnt replied to my emails either. The pictures really make the place look much better than it is and it is not worth the money. If you want an exclusive high end hotel this is not the place.

It's not beachfront, but you have access to the beach club. Everything physically was okay about this hotel, not spectacular but not terrible. Staff was very kind and friendly. Only issue we had was that air con was not able to go below 23.5 C as Jimbaran is very hot.

Its not beachfront, but you have access to the beach club. Everything physically was okay about this hotel, not spectacular but not terrible. Staff was very kind and friendly. Only issue we had was that air con was not able to go below 23.5 C as Jimbaran is very hot.

We stayed here for 2 nights after arriving at the airport. Got the Suite in the first night. We got waked-up by heavy construction work directly besides the room. We learned that the staff who checked us in probably did not know that work was going on. Anyways - we got moved to a much nicer room at the 3rd floor the next day. Everything else was just fine. However, we would probably not come back.

Great staff, local near to fresh seafood restaurants, cheap prices. Hotel did a free upgrade to honeymoon suite as it was available!!! Nice and quiet, can taxi to Kuta for nightlife

Great staff, local near to fresh seafood restaurants, cheap prices. Hotel did a free upgrade to honeymoon suite as it was available!!! Nice and quiet, can taxi to Kuta for nightlife

Lovely hotel, very small pool, towels were dirty, free water on request, close to the beach but not much else going on

Had a really pleasant stay. The staff were friendly especially Lukmin who picked us up and dropped us from the airport. Also Yves was very supportive and everyday checked on how we were going.I worked in the hotel industry and have been away from the industry for about two years now. But staying at Kupu Kupu Jimbaran made me think again about the joy of working in hotels.

Had a really pleasant stay. The staff were friendly especially Lukmin who picked us up and dropped us from the airport. Also Yves was very supportive and everyday checked on how we were going.I worked in the hotel industry and have been away from the industry for about two years now. But staying at Kupu Kupu Jimbaran made me think again about the joy of working in hotels.

The suits were great indeed, so was the breakfast. Rather than this other restaurants within the complex is not as good as you can expect.The Beach Club is a bit far from the hotel; however there s always a little shuttle car ready to take you there and back. The beach looks nice however for this season means nothing if you are interested in swimming; because of waves it is impossible and water is because of sand, dark brown. Meanwhile since waves are running in short distance; also not interesting for surfers maybe only beginners. For sea lovers; there is no need to go to Jimbaran side (maybe valid for this season) but Sanur region is highly recommended with crystal clear water. Meanwhile if u stay there; Padang Padang and Balangan beach is worth of seeing. In case you wanna go out for another restaurant or for shopping; you can only reach by taxi, not very centric location. Have not tried SPA, cause the prices are almost more than double compared to other hotels in any part of the island.

The suits were great indeed, so was the breakfast. Rather than this other restaurants within the complex is not as good as you can expect. The Beach Club is a bit far from the hotel; however there s always a little shuttle car ready to take you there and back. The beach looks nice however for this season means nothing if you are interested in swimming; because of waves it is impossible and water is because of sand, dark brown. Meanwhile since waves are running in short distance; also not interesting for surfers maybe only beginners. For sea lovers; there is no need to go to Jimbaran side (maybe valid for this season) but Sanur region is highly recommended with crystal clear water. Meanwhile if u stay there; Padang Padang and Balangan beach is worth of seeing. In case you wanna go out for another restaurant or for shopping; you can only reach by taxi, not very centric location. Have not tried SPA, cause the prices are almost more than double compared to other hotels in any part of the island.

The hotel does not look anything like the pictures. It was old and run down. My duplex room had creaking stairs. And it doesnt make sense that the toilets are down stairs. Why is the floors so oily, I nearly died while waking up to pee in the middle of the night. The bed dipped in the middle. The only thing keeping this hotel afloat is the enthusiesm of the staff.