Good

Front desk lady greeted me with a smile. Hotel seems dated. Rust spots in the tub. TV remote batteries were dead. Phone didn’t work. Toilet had a flushing issue but got resolved. The front desk lady was the only worker on site. I felt like I needed to help her so I grabbed extra towels from downstairs so she didn’t have to bring them to the room. Through it all, she was very polite and eager to help as best she could. The lack of attention to the facilities isn’t her fault so getting upset with her would have been pointless. We made the best of it and will survive just fine. Always be kind!

We have stayed at this property several times in the past and it was fine but this time there were issues. We have noticed that the hotel is starting to look run down. The room had a strange smell that even air freshener didn’t help remove. The drapes had holes in them so we couldn’t keep sunlight out. There was a used condom wrapper in the 1st drawer of the dresser. Gross! The safe was locked up. We called the front desk the first night, no answer. We stopped by the front desk to tell them the next day and they said they would “try to get someone up to unlock it”. It never happened. The ice maker on our floor didn’t work so we had to go down to the lower floor to get ice. The tiny single cup coffee bag they supplied in the room was awful. As the hot water came out it had no color even though it was passing through the coffee bag. I put the bag into my cup like you would do with a tea bag and it didn’t help. After being out the first evening, we had to park in the back of the hotel, which isn’t a problem but our room key didn’t work to open the door so we had to walk around to the front of the building to get in. Unfortunately, this stay was not a good experience for us and we will most likely select another location next time. This is sad to us because we were one of the first customers to stay at this hotel when it first opened and that was not very long ago.

We had a great stay and the staff was very welcoming and friendly.

Please was really dirty.

Very nice hotel and the staff was really friendly. The full breakfast was delicious. Will go back next time in Bossier City.

Smooth stay.

Only one block or so from a not so safe neighborhood. Otherwise you could feel comfortable walking to the Bossier Downtown area with fun restaurants, shops, brewery, axe throwing, etc. if it weren't for that neighborhood.

Ice machine on my floor was broken But everything else was wonderful

I felt the room was about average. Decent. Nothing particularly special about it. Seemed clean, but nothing outstanding. Staff were very nice. Continental breakfast was ok, but nothing really outstanding or notable. Was fine for what I was looking for - just a place to sleep, as I spent most of my time visiting with a sick family member.

Front office check in ladies were so nice and helpful and friendly!

I like is good

Comfy and clean rooms. Service was excellent and breakfast was yummy. Super close to our favorite casino. We will definitely be back soon!

We were here for the Harlem Globetrotters event. It was very entertaining.

I like this hotel but it's dated and not as clean as it used to be. Can stand some updating. The front desk is always very friendly

My room was spacious and comfortable. While some things like the carpet could use updating, the room was serviceable and convenient to the city. Staff was very polite and helpful to me. Uber would not schedule advanced pickup from the hotel, but Lyft would.

Not bad, the area around the property was sketchy, the hotel needs some freshening up, but all in all it was very decent. Comfy bed, nice tv, shower was good.

Great staff

I didn't like the handicap room because neither party were handicap.

First impressions are lasting ones. As soon as we entered the lobby, 2 smiling front desk staff greeted us with a warm hello and welcome. Lakeel, who proceeded arrival was friendly, accommodating and offered some dining suggestions. Room was clean and breakfast was good.

A little expensive but in a great location

No shuttle to casino

Only disappointment was that we had NO COFFEE maker and safe was locked. Staff was super nice. Will stay again.

Location=Hard to find. Favorable Late check-in option.

Lakely Little was unprofessional and rude when it came down to services. She is not a person that needs to be at a front desk. The housekeeping members was very rude as well. Basically rushing us to find out when we were checking out.

Nice

The hotel is a little dated but it’s nice. The staff was helpful and friendly. Will stay again.

This hotel is an excellent get away, located within 5 minutes of all casinos, and a couple of blocks away from the interstate. We had a issue with the television, which was changed out within five minutes.

Room was nice & very clean. Location was good. Staff was friendly. Breakfast was just ‘ok’ - but it was enough to get you through. We’d stay again - especially at that price.

Friendly staff, clean lobby and room, good coffee!

The rooms were clean. The breakfast was good & it was in a great location. All of the staff was super friendly from the front desk to the housekeeping.

Looks to be recently refurbished, no stench of smoking odors, decent breakfast, great staff. Good budget option. The bad…. Room 220 has an hvac system that is broken. Stuck on about 68 degrees (which was ok for me) and cannot be turned up or down, unplugged, or turned off from the room. Also the desk lamp did not work. Minor issues, still a good stay.