their free airport pickup service was good but they didnt have available rooms for us. We booked 2 rooms for1 night. They brought us to one apartment and asked us to share one bed room.(this is my business trip with my MALE boss). I said we are not a couple, but they seemed they didnt care. we had to wait until they finished cleaning. I had to share one room with a manager from my partner company and sleep on the floor(they provided 10cm thickness matress for me). The bathtub was broken, so water overflowed. no amenities even toothbrush. no restaurant. they promised us to bring our breakfast to our rooms at 8am. we checked once again at 8:30, they seemed to forget about it. finally, they brought food at 9am. we strongly insist to get a refund for one room but they didnt answer. Can you imagine?? I paid almost 190 USD for one night even though i had to take such inconvenience. I will compain about this unacceptable situation to hotels.com right after I go back to my country.

The stay was good overall. The facility is nice, rooms are comfortable. Its a guest house more than a hotel. Front desk folks seem to be aloof - sets the first impression and tone of your overall experience. Need to find better people who are more customer service oriented for the establishment to really begin thinking about becoming 4 Star. Breakfast was ok but generally sub-par for 4-star. Location is not that great... A bit of walk from anything, since its a residential neighbourhood

The stay was good overall. The facility is nice, rooms are comfortable. It's a guest house more than a hotel. Front desk folks seem to be aloof - sets the first impression and tone of your overall experience. Need to find better people who are more customer service oriented for the establishment to really begin thinking about becoming 4 Star. Breakfast was ok but generally sub-par for 4-star. Location is not that great... A bit of walk from anything, since it's a residential neighbourhood

To dirty it wasn't clean at all and the bed and the bathroom also very dirty but they have a nice staff

To dirty it wasn't clean at all and the bed and the bathroom also very dirty but they have a nice staff

Overall was good. No bigger desk for work with desk light.

I spent a week staying at the Chalet. The breakfasts were excellent. The staff were helpful. The room was a comfortable oasis. A great business travel option.