Staff was courteous and professional. Nothing negative about my stay at all.

This is not a 4 star hotel. Simple things like lack of drinking water in the room or coffee is just absurd. They use the cheapest toilet paper possible, etc. Terrible acoustics and lack of proper acoustical glazing on the exterior cause improper sound levels in the room while garbage is hauled away in the middle of the night from the alley next to the property.

This was a sort of strange hotel. There were a lot of long empty hallways getting to the check-in on the second floor. I traveled with a friend. I booked the room but made sure to provide her information for a smooth check-in. They ended up taking her credit card information for incidentals, which was fine, but then when she checked out earlier than I did they told her they could not split the bill between our two cards (both on file) and charged her full price. Then when I checked out they charged me full price as well. She called when we got home and spoke to a very nice female manager who got our bills sorted out. But throughout the stay the front desk staff seemed very clueless. There is a restaurant on site but no actual room service - it's basically takeout delivered by the front desk. Which is ok, but this is billed as a boutique property and it's very expensive, and you basically get delivered a paper bag with plastic utensils - if you're lucky. I ordered soup and got a huge container with no spoon. It just was one thing after another like this, like they weren't even trying. The room itself was laid out nicely, lots of space. It was clean but felt dingy. There was some sort of divot in our carpet outside the bathroom by the door where the floor sort of sunk in under the carpet and we kept tripping on the "hole." Generally it felt dark and sort of creepy. I almost NEVER leave a bad review but for the money paid to stay here this felt like a solid three-star experience

Nice hotel if you just need a good room.

Nice hotel in refurbished older building, layout of room a bit wonky but still good. Arrived at noon before 3 pm check in, inquired if possible to get checked in early. Was advised that there were rooms available, however, would have to pay an early check in fee of $27. No, welcome iced water they advertise. Another day room was not cleaned. Not the end of the world, but when you pay $1500 for 3 days, I would expect a bit more from the hotel.

Very clean with an excellent rooftop restaurant!

Great spot

Very nice and welcoming staff, nice location easy to park if there’s not a lot going on

Loved the property overall, just wish the bed was a little firmer.

I was first introduced to Kimpton properties when a friend / colleague booked me a room at a Denver, CO, property. It was such a well-appointed hotel that I decided to choose it for myself while in Chicago for 3 nights in July. Everything about my stay was fantastic. The room was stylish and chic (and very clean), I appreciated that my bed was made and towels were replenished while I was out each day, the lobby and other public spaces were beautiful, I enjoyed the chilled water available all day near the front desk, most (not all) of the front desk staff were very friendly (the female staff, I would say, were the friendliest towards me - the male staff were not particularly unfriendly, but they were unplussed and did not make an effort to be welcoming / smile / etc.). I also appreciated the first text after check-in, asking how my room was and if I needed anything. I also appreciated the text the next day, asking how my stay was going. I could tell it was personal, as a name was attached and it wasn’t (I don’t think) auto-generated. That made my stay feel very personal. The gentleman (middle-aged, maybe Italian?) who was a concierge / doorman showed great care and assistance to me as a single woman staying at the hotel, and I was most grateful. He patiently gave directions and advice - especially on how to navigate the L to Wrigley Field and what areas of town to be sure to avoid. I would definitely stay here again, and will have that opportunity July 2025.

The property Is in a great location and Is well kept. It Is a large property but Is very clean and well run. The staff are very responsive, the food was pretty good and the Starbucks Onsite Is a plus. I Will be back for sure!

All was good

Clean nice bed comfortable

The staff here were so accommodating and helpful. I would definitely stay at another Kimpton hotel in the future.

Location is In the business district not too far from Michigan ave but not super convenient if you don’t know the area as a tourist. Hotel is nice but for the price you could be on Michigan ave with something nicer. Hotel staff is great how ever do not use their valet! The valet they use is a third party company hired out not affiliated with the hotel and my car was given out to someone who did not own the car. Did not have a belt ticket to pick up the car or even have any proof of staying in the hotel?

Perfect location. Room was amazing, bathroom was luxurious, beautifully decorated, clean and spacious. The hotel was quiet yet busy. My only complaint was we had to ask several times for our housekeeping requests.

It was great.

We had a very pleasant stay, service was friendly and helpful without being pushy. The location is exceptionally walkable, it was one of the top reasons we picked this Hotel and we had zero regrets on the choice. Did I mention the art deco architecture and authenticity of the hotel to the style?! Truly a wonderful experience.

The room we got was very old and not as pictured. The rooms and common areas were super clean but we were a bit disappointed with the room considering the price

Lovely hotel

Great for a quick trip.

Good

This hotel is a hidden gem! Just wish the restaurant was open on Sundays & the rooftop bar was open later. We couldn’t get any food at the hotel later at night, (after the Stones Concert)!

Great location and a nice staff

We will definitely be back!

Wonderful stay, highly recommend. The hotel room is large and quiet, barely any street noise or noise from other rooms. Front desk staff was very friendly. There's a Starbucks on the first floor as well. We will be staying here again in the future.

This hotel exceeded my expectations in many ways. Will definitely recommend to friends and stay again.

Very clean, great location, rooms were somewhat small for the price but overall would recommend.

Very nice hotel. Great location. Staff was very friendly

Great location. Room was spacious and clean. Lots of elevators never had to wait. Self parking is located a few blocks away

Very nice property. Staff friendly and helpful. Clean room. Room was smaller than expected.

The place is historic and a quiet area away from the more touristy Michigan Ave area but still an easy walk if you want to go there.