We had a great stay at Selina, the room was clean and comfortable.

We had a great stay at Selina, the room was clean and comfortable.

The amenities and the staff ....second to none

This place is kinda cool and quirky, close to plaza de arms in Arequipa. Just a little to pricey for what I received.

I booked a small room with private bathroom and when I arrived, they told me that i have to share a bathroom with 5 other rooms. I understand this problems may happen sometimes but the peoppe working there werent helpful at all. It was either you take it or you can go. As i was with all my bags i decided to stay. The room was reaaaaally small and walls were so thin that we could hear all rooms while in the night. Not a pleasant stay at all

Had to wait for over an hour because staff didn't want to give me the room described in my reservation. They didn't even offer a seat. Had to call hotels's support phone in order to have the situation figured out.Room didn't get clean-up next morning but at evening. This was uncomfortable but Im thank for it because it made me notice *wait for it* that the room had an active camera that we weren't aware of. I have photos and video of the staff removing the camera after my complaint. Asked for a confirmation that the footage was deleted but they minimized the situation and didn't offer any.Camera pointed the corridor between the private bathroom and the bed. Staff mentioned that the room was used previously by the hotel admin and that they forgot to remove the camera. I also have video footage of this.

Had to wait for over an hour because staff didn't want to give me the room described in my reservation. They didn't even offer a seat. Had to call hotels's support phone in order to have the situation figured out. Room didn't get clean-up next morning but at evening. This was uncomfortable but Im thank for it because it made me notice *wait for it* that the room had an active camera that we weren't aware of. I have photos and video of the staff removing the camera after my complaint. Asked for a confirmation that the footage was deleted but they minimized the situation and didn't offer any. Camera pointed the corridor between the private bathroom and the bed. Staff mentioned that the room was used previously by the hotel admin and that they forgot to remove the camera. I also have video footage of this.

1- the room didn’t have a tv, there was no hair dryer or fridge. 2- i requested a room with no stairs since my mother can’t walk and unfortunately in order to get to their first floor, we had to go up the stairs which was extremely difficult ( that’s where my moms room was located ) 3. The person at the bar was nice to re- make me a drink when it fell on the floor. The same person language- shamed me. I speak both English and Spanish and when was speaking in English to him , he asked if I could speak in Spanish even though he also spoke English. He made me feel embarrassed to speak English. It was a weird moment to be honest. 4- the hotel was cute overall and the people working there were nice. 5-drinks were super cheap. 6- food was ok 7-they has a kitchen to cool which is awesome, the pool was cute as well!

1- the room didn’t have a tv, there was no hair dryer or fridge. 2- i requested a room with no stairs since my mother can’t walk and unfortunately in order to get to their first floor, we had to go up the stairs which was extremely difficult ( that’s where my moms room was located )3. The person at the bar was nice to re- make me a drink when it fell on the floor. The same person language- shamed me. I speak both English and Spanish and when was speaking in English to him , he asked if I could speak in Spanish even though he also spoke English. He made me feel embarrassed to speak English. It was a weird moment to be honest. 4- the hotel was cute overall and the people working there were nice. 5-drinks were super cheap. 6- food was ok 7-they has a kitchen to cool which is awesome, the pool was cute as well!

Room amenities could be enhanced. For instance, there was no hair dryer

Eclectic outdoor area with something for everyone. The room was excellent, the bed and pillows amazing and an overall great value.

Eclectic outdoor area with something for everyone. The room was excellent, the bed and pillows amazing and an overall great value.

The staff is attentive. Rooms are dirty and you share bathrooms. Bar and pool are nice. Its a good place to go and have a drink but not stay. They don’t seem to care about your experience.