Arrived at the hotel about 2hrs early, so our room was not ready . OK . So thought we would put luggage in a luggage room . The receptionist then said we do have a room ready but you have to pay 12 euro if you want it . We did pay this as time saved on holiday is a good thing . We booked this hotel last year and it was a very nice room ....This room this time was smaller , a bit noisy as the gym was just above us , we were in this room for 7 nights but didn't want to complain. MY POINT IS THAT THERE WAS A ROOM READY, AS WE WERE IN IT AND FOR 7 NIGHTS, BUT WE WERE CHARGED 12 EUROS EXTRA FOR THIS ROOM. WHY? IT WAS NOT AS GOOD AS THE ROOM WE HAD LAST YEAR. Anyway we had a fantastic holiday but will not be staying at this hotel again ...Principle . We were charged for a room that was ready .

Enjoyed the Silken Saaj in Las Palmas. The staff are its biggest asset. Thank you to all. Good location and close to local restaurants, shops and bus stops.

I recently stayed at this hotel, and unfortunately, my experience left much to be desired. Here's a breakdown of my disappointing stay: Location: 2/5 The hotel is situated on a noisy street, which significantly impacted the overall comfort of my stay. The constant street noise made it challenging to relax, especially during the night. If you're sensitive to noise, I would recommend looking for alternative accommodations. Customer Service: 1/5 The level of customer service provided by the staff fell short of expectations. From the moment of check-in to various interactions throughout my stay, I found the staff to be unresponsive and unaccommodating. It's disheartening when the service does not match the hospitality one would expect from a hotel. Amenities - Pool Access: 2/5 One of the reasons I chose this hotel was the promise of a pool, which, unfortunately, turned out to be inaccessible during my stay. The staff did not provide any clear explanation or alternative solution, leaving me disappointed and without the amenities I had anticipated enjoying. In conclusion, my stay at [Hotel Name] was not up to the standard I expected. The combination of the noisy location, poor customer service, makes it difficult for me to recommend this hotel to fellow travellers. I hope the management takes these concerns seriously and works towards improving the overall guest experience.

All

proximity to the Cruise harbor! Roof top restaurant

We were excited about this stay after seeing the great pictures and reviews. However, it turned out just okay and a little disappointing. Pros: - Nice workers - Will hold luggage for you if needed - Breakfast had some variety - Good location if you want to be in the city center Cons: - No hot showers, was only lukewarm or room temp - The queen bed is two twin beds pushed together - Toilet was not fully flushed when we first entered - Mold in the shower - Towels seemed old and were starting to fall apart - There was a sea view but blocked by window shades

The breakfast was really good, the attention from Lili was amazing I really recommended, she was very kind and helpful with some indications about the island. Another good point is the terrace the food was very good👍

The best hotel stay I’ve ever had ! :) Breakfast (7-11 AM) is fantastic ( especially the freshly cut Serrano ham and fruits) and they sell the leftovers via “Too good to go” instead of throwing it away. The rooftop lounge is awesome, but unfortunately we only discovered it on our last day there. Everything is digital and all the rooms have their own AC. The beds are comfortable, even though they apparently don’t have Kingsize beds for couples. Our room was a bit dusty at first, but during our stay it was cleaned almost every day. If your Spanish is not good enough for more complex conversations, you can always switch to English as all the service staff speaks it well.

The staff were super friendly and helpful. The breakfasts were great. Nice views across rooftop bar. Modern minimalist style so no cosy corners!

-Room was big and clean -very close to city center and beach -lots of restaurants and shops around -lovely roof top terrace -good service, friendly staff

Property was convenient

The hotel is very modern. It has a calm beach right out front. Parking is easy to find however the parking meters are a nightmare make sure to ask the reception for a recommended parking lot. The hotel has an app where you can ask for all addition requests. Our unfortunately didn’t work during our 6 day stay but the reception took all our request without a problem. Check in was smooth and they kindly held our bags until the room was ready. Only reason I can’t give it a 5 star is because the shower was not well taken care of in our room. It was very spacious however the shower plate was not well taken care of. It’s a pity because it’s a gorgeous shower! The whole decor of the hotel was very nice.

A great 4 star hotel, rooms were clean and neat. Room interior design was very modern.

Pros: 1. Excellent location 2. Well maintained 3. Super courteous staff. Cons: 1. AC system needs checking 2. Road noise enters the room, which can disturb sleep.

Muy buen hotel, con una terraza muy linda. Le daria mas ambiente a la terraza, algo de música le caería bien y le colocaria luz fija a los pasillos ya que lo hace ver muy oscuro.

The property is new and nice, clean and modern

Good service, cute room but no window. It made it feel like it was night all the time. Bad beds who got seperated all the time it was impossible to sleep close to my man, not so good breakfast.

We had a sea view room at the 3rd floor. There’s a busy highway just by the hotel and the windows did not seem to be soundproofed. After one night of being awake listening to cars go by, we asked for another room and we’re given one on the 6th floor. The situation was a bit better in that room. However, if you’re a sensitive sleeper, do not book a room with a sea view. Sea view is also questionable. In both rooms there was a big column just in front of the window blocking the view. Also, since decorative panels have been installed outside the windows, you really have a make an effort yourself and peak to see the view. Wi-Fi at this hotel doesn’t work. You have to re-register every 2 minutes. The hotel looks brand new and the facilities are very clean. Staff is friendly.

It was great!Different

It was great! Different

the hotel was amazing super modern and the employees were all very helpful i am definitely going back and will definitely recommend this hotel.

Stayed here over Christmas 2020. The hotel is outstanding with excellent cleanliness, gorgeous rooms and an incredible view from the rooftop balcony and bar. The service was excellent and I really enjoyed my stay and the hotels proximity to the yacht club and beach next to it and approximately 20 minute walk to the larger Playa De Las Canteras. Only suggestion for improvement would be for the rooftop pool to have been open as it was at other places I stayed during this time. The gym had excellent quality of equipment though and the beach is only a stone's throw away in any case. This is one of those hotels you'd recommend to anyone.

The hotel was clean ,in a very good location and a nice shower, but I don’t think the hotel is 4* staff didn’t help with my light stay on at night move to 2 single bed when I ask for a double , the internet keep cutting out and the breakfast was average

The hotel was clean ,in a very good location and a nice shower, but I don’t think the hotel is 4* staff didn’t help with my light stay on at night move to 2 single bed when I ask for a double , the internet keep cutting out and the breakfast was average

Decoration a bit strange, but otherwise - good location, nice room, very good breakfast and very nice rooftop.

Bien son mas

The service was excellent, staff very friendly and helpful. Excellent food. The interior design contemporary & pleasant to look at. However, we only had a basic room, which means there was no window that would provide some natural light. With dark walls and & dark furnishing the room felt claustrophobic.

Lovely room, if a bit dark. It would have been nice to use the rooftop bar but there never seemed to be any staff there.

It was a nice hotel - a bit sterile and the room was small.

The rooms were very beautiful, but very dark. Hardly any daylight. I thought this was depressing. You should ask for a room with a big window. Staff were very friendly.

In an excellent position overlooking the port. There is a nice beach across the road accessible by a bridge a few hundred yards to the left. The beach front has no bars/restaurants, nearest ones are at the marina to the right. It is only a 10 minute walk to the other side of the peninsula where the beach has a lovely long promenade with lots of bars restaurants. Hotel has a really nice rooftop bar, spent many an hour watching the port and beach.