Dislikes- Drainage in the shower room was not good. The wash basin drainage was poor. When reported to the girl at reception, her question was offensive implying we had put something down the sink. We also had to wait for 40 minutes to check in as the apartment wasn't ready. Nico the Concierge who we dealt with was excellent,very helpful and friendly. If you want a good view then unfortunately you will be staring at a side wall of a church. We were not bothered about the view so was ok for us. The apartment should be checked for proper drainage etc before the next guest moves in. Likes- The apartment is very cosy, spacious and homely. It has everything you need for a comfortable stay. Only 4 to 5 minutes walk from the station. We can stay here again. Owners please advise staff to not accuse guests for something they report. Please thoroughly check the drainage before the next guests arrive.

Great location with 5 min walk to trains, boats and city center….very nice apartment, quiet and comfortable….staff very responsive and helpful!

Most of Switzerland don’t have AC and so this apartment. It’s very hot in Switzerland and this apartment has windows but the airflow is in wrong direction and so you don’t get any air into the rooms even if you open windows. Overall apartment is nice but without proper air you feel like very hot in the room. If you don’t mine staying in hot rooms. This is the place for you.

Very conveniently located close to train station. A large apartment with 1.5 bath and was vert convenient for a family of 4. Will stay again when visiting Lucerne.

I enjoyed my stay. The room was great, the staff was very friendly and helpful, and the location was perfect. I would stay there again.

Apartment was great. Plenty of room, very clean and well stocked. Beds were comfortable. Front desk staff were always very friendly and helpful. Very convenient location to old town and the train station and boats. Only recommendation I would make is that even though we knew housekeeping was only once a week in the hotel, it would have been nice to at least have dirty towels and garbage taken away periodically. Otherwise everything was lovely!

We booked a two-bedroom apartment and it was clean, modern and comfortable. The only minor issue was that there was only one bathroom and it was attached to only one of the bedrooms. Therefore, the person staying in bedroom #2 had to come into and through bedroom #1 to use the bathroom. That aside, the apartment was fantastic with lots of space and convenient to walk to the train station and or to old town Lucerne. By the way, the lower level of the train station has everything from a grocery store to a flower shop underneath (the currency exchange is on the upper level of the train station). When we come back to Lucerne, we will definitely try to stay here again.

The apartment is located right in the centre of Lucerne and had everything we needed for an amazing stay. Everything was very clean and tidy. Highly recommend!

Loved this place and will definitely be back. Roomy and modern. Newly renovated too!

It was an enjoyable stay, our only comment was that the couch in the salon was not that comfortable

This is a really well maintained property, centrally located from public transit and activities. Host is mindful of travelers needs and has stocked home with all basic necessities. Really loved our stay, kids were looking forward to return to the apartment after a long day out. Truly a home away from home. Only request would be for host to provide better fans as it was very hot on the days we stayed.

Such a convenient place. Just about 200 mtr from the train station. And wonderfully kept. Clean and comfortable. The kitchen, bathroom, bedroom and living area are all well kept. Really impressed.

Such a convenient place. Just about 200 mtr from the train station. And wonderfully kept. Clean and comfortable. The kitchen, bathroom, bedroom and living area are all well kept. Really impressed.

In beautiful condition. Great location

We stayed for a week in apartment 6 (one bedroom) as a couple. The apartment was the perfect place to stay while exploring Lucerne and the region, being only a couple of minutes from the station and with all of the city within a short walking distance. We got our breakfast each morning from the bakery 30 seconds from the front door - ideal! The hosts at Hotel Central were very friendly and welcoming, giving us a quick tour of the apartment and were helpful whenever we needed anything. They explained the cleaner comes once a week, halfway through our stay in our case, which worked well. The apartment itself is well appointed, having been decorated recently with a modern design. We didn't cook anything elaborate but the kitchen was well equipped enough for our needs. Lucerne was hot (~30C) when we visited, but the external shutters kept the apartment fairly cool, and we were given a fan by the hosts that meant we managed without issue. The price was in-line with staying in a local hotel for a week, but the additional space and facilities made us much more comfortable. Overall I would strongly recommend Neustadt apartments to anyone staying in Lucerne and wouldn't hesitate to stay there again.

We stayed for a week in apartment 6 (one bedroom) as a couple. The apartment was the perfect place to stay while exploring Lucerne and the region, being only a couple of minutes from the station and with all of the city within a short walking distance. We got our breakfast each morning from the bakery 30 seconds from the front door - ideal!The hosts at Hotel Central were very friendly and welcoming, giving us a quick tour of the apartment and were helpful whenever we needed anything. They explained the cleaner comes once a week, halfway through our stay in our case, which worked well.The apartment itself is well appointed, having been decorated recently with a modern design. We didn't cook anything elaborate but the kitchen was well equipped enough for our needs. Lucerne was hot (~30C) when we visited, but the external shutters kept the apartment fairly cool, and we were given a fan by the hosts that meant we managed without issue. The price was in-line with staying in a local hotel for a week, but the additional space and facilities made us much more comfortable. Overall I would strongly recommend Neustadt apartments to anyone staying in Lucerne and wouldn't hesitate to stay there again.

Room was clean, spacious and near to the train station. Only minor issue might is some road noise at night. Wasnt an issue for me, but my wife said it was keeping her awake the first night. Other nights were ok though. On the whole a great stay i must say, for the sheer convenience and space.

dank je very nice place i would come back one day & ask if real plants are ok to have in the house it will make it feel more alive and clean the air inside. thankyou

dank je very nice place i would come back one day & ask if real plants are ok to have in the house it will make it feel more alive and clean the air inside. thank you

Nice design and modern apartment. However, it’s too expensive for its value. You won’t get any daily cleaning unless as they only do weekly cleaning. Towels are definitely not good quality for a week used and no cleaning stuff provided such as vacuum cleaner etc. I stayed for 3 nights as family of 4 and it’s tough without daily cleaning. For its price, it supposed to be service apartment. The TV also didn’t work properly. It kept changing channel by it self. You could only use it for Netflix. Also nobody told me you couldn’t use the back door (next to pizza restaurant) after 7pm with your keys. This is the door next to the Train station and main road so I felt this supposed to be the main door instead. We had to take a detour to enter the apartment after our long day trip. The facility is too basic. Once you opened the sofa in living room for the additional bed for my daughters then you only have the small chair of the dining table to use. For the size of the living room they should add more sofa and more place to put something on. We basically left everything on the floor and with no daily cleaning, the dust is practically everywhere.

Nice design and modern apartment. However, it’s too expensive for its value. You won’t get any daily cleaning unless as they only do weekly cleaning. Towels are definitely not good quality for a week used and no cleaning stuff provided such as vacuum cleaner etc. I stayed for 3 nights as family of 4 and it’s tough without daily cleaning. For its price, it supposed to be service apartment. The TV also didn’t work properly. It kept changing channel by it self. You could only use it for Netflix. Also nobody told me you couldn’t use the back door (next to pizza restaurant) after 7pm with your keys. This is the door next to the Train station and main road so I felt this supposed to be the main door instead. We had to take a detour to enter the apartment after our long day trip. The facility is too basic. Once you opened the sofa in living room for the additional bed for my daughters then you only have the small chair of the dining table to use. For the size of the living room they should add more sofa and more place to put something on. We basically left everything on the floor and with no daily cleaning, the dust is practically everywhere.

Cosy clean apartment. Very central location, near the train station. Room was some what dim. Adequate heating during winter. 'Unlimited' paid street parking at $18 per day can be a headache though, as the surrounding can be quite busy considering it's location.

Cosy clean apartment. Very central location, near the train station.Room was some what dim.Adequate heating during winter.'Unlimited' paid street parking at $18 per day can be a headache though, as the surrounding can be quite busy considering it's location.

Stelar Stay. Couldn't be happier with the experience. I travel about 40 weeks a year and try to stay in apartments whenever possible. This space exceeded all expectations. Great location. Seemed brand new. Great service from the staff. Would not hesitate to stay again.

Stelar Stay. Couldnt be happier with the experience. I travel about 40 weeks a year and try to stay in apartments whenever possible. This space exceeded all expectations. Great location. Seemed brand new. Great service from the staff. Would not hesitate to stay again.

There was nothing to dislike. The apartment was light, spacious and airy. It was extremely well kitted out. The apartment is owned and run by the Central Hotel across the road and the staff on checking in could not be more friendly and informative on what to see and do in Lucerne. Also very willing to answer queries at any time. Though literally one street away from the railway station it was also very quiet. Really well located as in easy short walk of everything. I definitely will stay there again next time I visit Lucerne and would highly recommend it.

Beautiful apartment, well equipped and tastefully furnished; friendly and attentive staff. Excellent working environment while attending an academic conference. Prof H.

Beautiful apartment, well equipped and tastefully furnished; friendly and attentive staff. Excellent working environment while attending an academic conference.Prof H.

Very comfortable, neat and beautiful apartment.Location is easily accessable by train/ bus.Host is wonderful and friendly.

Very comfortable, neat and beautiful apartment. Location is easily accessable by train/ bus. Host is wonderful and friendly.

This place was the best for my last minute trip to Lucerne, it would be better if i can go travel by couple. Hope to see you again in future.

This place was the best for my last minute trip to Lucerne, it would be better if i can go travel by couple. Hope to see you again in future.