Located just a short walk across the street from Lucern Station. Clean hotel with comfortable facilities. Excellent breakfast. Close to many restaurants, market, historic sites of interest, shopping. Easy check in and out process. Reasonable price. Close to river running path. Highly recommend.

Love their balcony with a view. The hotel is next to the train station. It’s one minute Quiet and safe.

Location was great!

Great location. Great staff. Great room and balcony

Real good deal

Very friendly and helpful reception counter staffs. Stefan even offered us bottled water when we were checking out for us to stay hydrated. The hotel is very near the train station and easy to wheel luggage from the train station to the hotel. The hotel is just opposite Migros and there is also a side entrance to the train station platform from there. Very convenient esp if it is raining. There is airconditioning at the hotel, so we can keep our windows closed, which are quite sound proof. The room was very clean. The only thing is there is still a half flight of steps to carry luggage from the lift to our room. Also, everything in the mini bar is not complimentary except one bottle of water but even that never got replenished. For 3 guests in the room, we were given only one small tube of hair conditioner and this was also never refilled by room service during our 4 nights stay there. Room cleaning staff also did not knock before entry and they entered while we were still in the room. Other than that, the room is well maintained and spotless The hotel doesnt provide luggage rack, so all our luggages had to be on the floor. The placement of the sink is too near the wall and shallow, leading to splashes and the tissue box below the sink to be soaked.

Loved the breakfast

Friendly staff,helpful with directions, wonderful breakfast and dinner.

Very quaint, comfortable, clean hotel. Friendly efficient staff. Great breakfast. And conveniently located close to the downtown train station. This was the perfect hotel for me !

Room was very nice and the hotel is in a near perfect location, however we could clearly hear people above stomping around their room for long periods of time before bed.

Friendly staff. Terrific location, literally across the street from the main train station and within 10 minutes walk to the waterfront and restaurants and sights. Room was clean and bed comfortable. Only issue I had was that they shouldn’t advertise that they have a true gym. It’s really only an elliptical machine and one other. No weights or treadmill or bench. I was looking forward to getting in a workout. But otherwise, this place was very nice.

Service was horrible

The staff was great. Ready to assist every moment of the day. The hotel is next to a church with loud bell tower however the triple pane windows block most of the “Boing” nose. Some of the rooms require an elaborate pathway including to Room 323. As with most Swiss hotels the buffet breakfast is sufficient but expensive at 20 Swiss Franks per person ($22.60 as of Sept 06, 2023). Overall the hotel being clean, close to the train station, Old Town and having a great shower is a solid 4 stars.

Had an extremely pleasant stay at this charming, convenient and friendly hotel. Thanks to the particularly kind and helpful receptionist who informed me of a not to be missed concert at the KKL my overnight was more special than I could have imagined. This I appreciated more than I can say. Big plus Bellini restaurant which is part of the structure. Will definitely stay here again.

I decided on this hotel based on other customer reviews even though the room rate was quite high for a 4 star boutique hotel. The room was clean but suffocatingly small. Our room had an AC but it didn't function at all to cool down the room temperature. We had a hard time falling asleep as we were literally being oven baked alive. My son and I are very thin and don’t usually get impacted by a normal heat. But inside this hotel room, we were sweating like crazy being confined to a small overpriced hotel room without any fan and fresh air. We asked for a good ole fan but they told us they don’t have any. We couldn't even open the window cuz the noise outside was extremely loud as it’s really right next to the train station and all the bars and restaurants. I was impressed with their soundproofing for sure. Breakfast was included but was a complete disappointment. We’ve stayed in 4 other hotels in Switzerland during our trip, and we enjoyed all other hotel breakfasts. On the second day, we didn't even bother to get our breakfast at the hotel. Disappointed to say that we will not be staying here in this hotel again unless they seriously address their AC problem and have extra fans for their customers.

One of the best properties I have ever stayed. Great location and very spacious room with a balcony. Fully serviced bath room and the towels were of best quality.

There are a few steps of stairs for going down to my room, it’s not ideal for carrying luggage, especially for elderly.

👍friendly, roomy, air conditioning, next to train station, ferry terminal, bus terminal supermarket. 👍 I shall come back stay here. ❤️❤️❤️❤️❤️❤️

Parking on site, bag hold before check in, bags in room at check in. Very helpful staff with great suggestions on eating and distance to destinations.

Single room is more troublesome, you have to go up and down a short flight of stairs, it is inconvenient if you have large luggage.

This is the perfect place to stay if you are flying out of Zurich Airport. Entrance to the train station is a 1 minute walk and the staff was so helpful in directing us where to go. It is located in/very near the old town area and we spent an afternoon exploring. Highly recommend!

Everything was fine except the pillows which were way too soft.

Dirty room/restroom and impolite staff

Everything is as expected!

Nice location

Nice place, nice staff, room was nice with a good view and balcony. Furniture needs updating (badly chipped) but overall the price just doesn’t match the hotel, it’s way too expensive. Breakfast was poor as were the grumpy waiting staff.

It was a nice hotel, but the AC didn’t keep the room very cold and if we opened the window to get some air, it was extremely loud because the park is right there. The shower temperature also wouldn’t stay consistent, constantly switching between scalding hot and cold. The staff was great and the restaurant was amazing.

Very comfortable hotel located close to train station and eating areas.

The pictures shown on expedia are not an accurate depiction of the actual rooms or hotel. The hotel was hard to find. It is located in a noisy area. There are no views and the hotel overall is not impressive. The staff does not appear friendly or courteous. Its somewhat of an economic budget friendly hotel. Not a 4 star in my opinion.

Nice hidden jewel right in the heart of Lucerne, just steps from the train station and all the city attractions

Park hotel is located very close to Chapel Bridge and to other nice restaurants. There is not much to complain about this hotel except for uncomfortable pillows. The guys at the reception were helpful. Onsite paid parking is very convenient. I would stay here again when visiting Lucerne.

Park hotel is located very close to Chapel Bridge and to other nice restaurants. There is not much to complain about this hotel except for uncomfortable pillows. The guys at the reception were helpful. Onsite paid parking is very convenient. I would stay here again when visiting Lucerne.