I love this hotel except this trip they didn’t offer the $15 daily food & beverage credit at my check in. I asked about it on my 2nd day and was only able to use it once. Lost out on two opportunities

Great staff but only one working when checking in and one when checking out made it take time and for this level of hotel there should always be resources to add. The room is like all other chain hotel, it´s like all hotel called the same designer and ordered the same furniture, carpet, bathroom setup. So un-personal and boring. Wifi was ok but not high-speed. The resort fee is a ridiculous scam that to many hotels charge. Things that other hotels include in the room price but mostly in the US is an add on. However, Swissotel actually gave credit that could be used for breakfast and dry cleaning so the 25+tax could be used in some ways. The automatic elevators was a big plus, waiting time short and effective use of the elevators, more hotels should have this setup

I booked a room for a weekend stay for my husbands birthday and it was fantastic. The room was perfect with the perfect view of the river, the restuarant and bar had amazing waiters and service, and everything was clean and well taken care of. We will be back!

Excellent

The staff was welcoming and answered all questions. The room was amazing with a beautiful view, the bed was comfortable. The bathroom was well equipped and modeled very nice. Everything was clean and the room was perfectly presented.

It was a great experience!

Check in was smooth but didn’t quite explain the elevator system. The Palm restaurant had a fabulous breakfast with great service. Love the location too!

The room was little dated, and valet was little high but it’s Chicago. The staff were nice and helpful. The location is one of the best in city.