It was good but the phone in my room wasn’t working they fixed it a day before I left, a lot of smokers everywhere but besides that service was great and friendly hotel food was good too had a great time

All Perfect Thanks

Overall it’s beautiful, most of the staff is friendly and helpful. I wish they would pay better attention to the beach/pool chairs, a lot of them need fixing. They need to pay better attention to the food expiring also, things were sometimes sour tasting or going bad or just too old/recycled.

We weren't offered the upgrade as we requested. Our room smelled of mold, and we did not have the opportunity to make reservations at the a la carte restaurants - it was first come first serve, but the restaurants were nearly empty, and long lines outside. The a la carte restaurants were extremely slow and dinner took more than 2 hours. Felix - amazing at the buffet area - kind and pleasant - the staff is what made our trip enjoyable. Good People work there!

Friendly staff and very attentive to your needs. Great food and drinks. The beach is clean and very healing

Great hotel

The property is very pretty & the beach is nice. There are 2 big, uncrowded pools. Most of the staff were helpful. But overall I would not recommend this resort. We stayed 4 nights. We did not enjoy the food, which could be a matter of taste. We found the app & website to have conflicting info, with no reliable source of where things were or when they were happening, including hours the restaurants & pool were open. The pool appeared to close between 6 & 7 pm, which is very early for adult guests who would enjoy an evening swim with a drink. We never found any entertainment other than one night of karaoke. The casino was mostly just broken slots. We were without hot water for 2 days with no explanation or eta for repair. Our first full day there consisted of a high pressure sales pitch for what was ostensibly a time share from multiple "concierges". This was approached multiple more times over 3 days. There were vendors set up all over the resort selling trinkets & art that first day. They were aggressive, going so far as to grab my arm on multiple occasions when I (a woman) was walking alone. It was almost impossible to avoid these sellers. I anticipate this kind of sales tactic off resort, but found it extremely off-putting and anxiety inducing to have to constantly say no thank you & walk faster to get away from groups of men who followed and grabbed at me. It was the opposite of a relaxing start to what should have been a peaceful vacation. We will not return.

Love this hotel very much. Stayed there for six times and will book it again for next year vacation.