Great hotel

The property is very pretty & the beach is nice. There are 2 big, uncrowded pools. Most of the staff were helpful. But overall I would not recommend this resort. We stayed 4 nights. We did not enjoy the food, which could be a matter of taste. We found the app & website to have conflicting info, with no reliable source of where things were or when they were happening, including hours the restaurants & pool were open. The pool appeared to close between 6 & 7 pm, which is very early for adult guests who would enjoy an evening swim with a drink. We never found any entertainment other than one night of karaoke. The casino was mostly just broken slots. We were without hot water for 2 days with no explanation or eta for repair. Our first full day there consisted of a high pressure sales pitch for what was ostensibly a time share from multiple "concierges". This was approached multiple more times over 3 days. There were vendors set up all over the resort selling trinkets & art that first day. They were aggressive, going so far as to grab my arm on multiple occasions when I (a woman) was walking alone. It was almost impossible to avoid these sellers. I anticipate this kind of sales tactic off resort, but found it extremely off-putting and anxiety inducing to have to constantly say no thank you & walk faster to get away from groups of men who followed and grabbed at me. It was the opposite of a relaxing start to what should have been a peaceful vacation. We will not return.

Love this hotel very much. Stayed there for six times and will book it again for next year vacation.

Found a small roach in the room, and dinning options they were not good also the food from restaurants was most of it the same from the buffet.

Horrible food.

Our second time here and didn’t disappoint. Always a relaxing time

We thought the food was terrible. Beach and pool were beautiful. We were dying for some decent food by the time we left

I loved it. Great value for your money and superb service. Antonella is an angel!

Property and staff was excellent . Was not a huge fan of the food.

Overall, I did like this property. However I did like Riu a bit better in Punta Cana. The people are much nicer at Riu. Buffets are hit and miss. Restaurants are very good. Beach is good, got bit up by bugs really bad tho. The rooms were clean but bathrooms stunk. Overall it was 6/10. Definitely not the worst but better resorts out there.

Overall we are very pleased with our stay at this place. We greatly enjoyed view, great food, beach, pools, live evening entertainment. The only thing we found annoying is excessive amount of various sales at hotel beach and at the property- too much.

This resort was kept clean and properly maintained. Everyone was friendly and helpful. I enjoyed the well seasoned food at the buffets. There was entertainment every night. we had a great time.

Bad service , rooms stink , terrible food , staff don’t understand English well .

We were unable to get reservations at the restaurants we wanted thought they did not look to be full at any point when walking past them during dinner times. Our toilet broke and it took three phone calls, a trip to the front desk, and a wait time of just over six hours before anyone came to fix it (even though we were told someone was on there way several times. The fire alarm went off on two consecutive mornings. The water and ice machines on the second floor where we stayed were out the entire time we were there. All of the drinks in the fridge were bottles yet you had to purchase a bottle opener to drink them. Much of the staff was friendly in the bars and restaurants, but I found most of the other staff couldn’t care less about our experience at their property. The best part of the trip was the beach and the weather (things the staff had no control over).

Ok

Processed food overload. Shocked at lack of fresh options specifically in restaurants that require reservation. Its the same bulk processed food from the buffets. 6/7 meals the food was not served hot and the mix of humanity makes for unsanitary safe serving practices particularly at the buffets. Most service providers are kind, genuine and demonstrate hood customer service. The exceptions leave a bad impression.

The property was beautiful and the service was excellent.

Staff was not helpful and lacked communication skills. Food was the same every day. Restaurants were slightly better than buffet. Beach area was not kept clean though pools were very clean

Furniture in the bedrooms was old but rooms were kept clean and variety of food and restaurants

Not busy. Didn’t like the choice of buffet everyday for dinner

25 min from the airport, good food , a lot of entertainment, friendly staff. Would go again . Beautiful beaches

Very nice place

Food was good. Everything else was ok nothing unusual.

Great time and amazing attention to all , it’s the best time specially for everything ! Thanks

The property was very pretty. The rooms were not great (broken door handle). I did not like that dining selections were very restricted. Pools were okay, pool bar lines were very long (30 minute wait!) and drinks were tiny and poor quality.

The staff at the hotel go above and beyond to make sure you have fun!

the rooms were terrible. and when eating proteins the meats were hard😒

I came on Sunday, They closed the buffet by the beach on Monday because of the construction work they decided to do during this busy time of the season, and instead of enjoying the sound of the beach I was hearing the sound of pneumatic hammer. It was very bad. They have 4 drink bars by the beach and pool, on Thursday they open only one around 1pm, so I had to spend one hour in line to get anything to drink. During dinner time to get the table another waiting line. Terrible experience!!! One day my room was not cleaned, so we couldn’t take a shower because we had no dry towel, couldn’t even take one from the pool because they closed at 7pm. I will never go back there again. And I’m not sure if I ever travel by Expedia, because this hotel was highly recommended by Expedia. Very bad experience!!!

speciality restaurants

Overall we had a very good time dispite having 1/2 of our stay rained out. Entertainment was very good most days.Lovely super friendly staff Domenica side appears more forthcoming in helpfullness why i dont know.The buffet is better than many 4.5 star resorts i stayed at (mostly in mexico). The only restaurant experience we enjoyed was the French restaurant. The Mediterranean and US were sub par you get much better food and choices at the buffet.

I have stayed in several all inclusive resorts and by far the food here was the best...the only complaint would be the fruit...it was never fresh or good... but everything else was always really GOOD! The restroom was small compared to every resort I have stayed at...but it was okay. I paid for "oceanview" and received a corner room which didnt really allow for "oceanview". I wish they were more generous with their complimentary items...for example I forgot q-tips...I asked the front desk for some...and they provided a tiny carton box with 1 q-tip in there...

Great place. Amazing staff. Will definitely be staying there again