Good hotel with kitchen for families.

It was a pleasant stay. Nice rooms and nice decorations. Nearbij underground en busstation.

Our stay at Sanctum London Maida Vale in May 2023 was filled with disappointment and frustration. From the very first day, it seemed that something was constantly going wrong, and the customer service we received was absolutely terrible. One of the major issues we encountered was with the so-called "fully equipped kitchen." However, none of the kitchen appliances were functional. The stove top failed to heat up, rendering it useless for cooking, and the toaster didn't work at all. It was incredibly frustrating to have a kitchen that was advertised as fully equipped but lacked even the most basic functionality. Even worse, the dishwasher was connected to the sewer through a flexible pipe that was carelessly dropped into the sink sewage system. As a result, the dishwasher leaked and drained wastewater onto the kitchen floor. This not only created an unhygienic environment but also posed a safety hazard. Housekeeping was another letdown. They came at random days, and their lack of attention to detail was evident. On one occasion, they loaded the dishwasher and turned it on without adding the cleaning tablets, which rendered it ineffective. Upon arrival, we discovered that one of the two showers in the apartment didn't work properly. Only hot water was available, while the cold water faucet was malfunctioning. The maintenance person who came to address the issue advised us to shower in the hot water, claiming it wasn't boiling. This was an unacceptable and potentially dangero

Would highly recommend for families - very good size, clean, comfortable, close to public transport (bus, tube and overground) and grocery store as well as coffee shop right beside building. Good value for money overall when compared cost per family per night to other accommodation in the area - would definitely come back.

Very nice place and close to the center of london

Very clean and well presented apartment. Lovely well equipped with the only negative being the sofa bed. This was uncomfortable with a very thin mattress. Other than that I would definitely recommend.

I have stayed in multiple places in London over the years including the Savoy. This was the only property that asked me for my passport despite being a British Citizen. I don’t carry my passport when travelling in the UK so this was an issue but in the end they allowed me to show my various credit and debit cards as ID and my husbands driving licence. The rooms are only cleaned twice a week and no change of towels is given even if you leave a sign to say please make up my room. I was travelling with a baby so having extra towels is useful when you need to bathe them daily. Other than that everything was nice.

Apartment was really good, staff very friendly and helpful. Location was ideal for us, only issue was i paid extra for an upgraded apartment but didn't even get a balcony, which was shown on images and clearly available. Wasn't in for that long so want an issue other than the extra cost, but thought the upgrade was not worth it at all.

Had a lovely stay here, staff were very friendly and helpful. Cant fault anything. I would recommend for anyone looking for a short break in London, very close to tube station and local shops to cater for almost every need.

Staff were very helpful and friendly

The apartment was very spacious and well kept. There were public transportation options close by and grocery and restaurants within short walking distance.

Sanctum International Serviced Apartments is a fine business. The staff were extremely kind and helpful. Anything I needed, they accommodated with a smile. I highly recommend this franchise to anyone needing to travel to stay a short or long time.

Excellent

Loved our stay, nice quick check in and friendly staff and the room was perfect for 4 of us. Great location near to tube and overground stations and near to attractions. Would definitely recommend for anyone planning to stay in London

Great stay for 3 nights touring around London. Short walk to underground made for easy sight-seeing. We stayed with our one-year old and the staff made our stay very pleasant including upgrading our room so we had more space. Would definitely stay here again.

The building and furniture are old, but well maintained. I love the other Belsize building which is new and far more bigger in terms of ceiling height.

We learned on the day we were supposed to check-in that the apartment we have reserved was no longer available. Hotels.com offered the Sanctum International Serviced Apartments as a replacement for out four-night stay. Although we were unhappy to have to accept a place, we have not personally chosen and at the last minute, we were happy with the offer when we get to the place. The staff was very professional, knowledgeable and courteous. They help us with any questions about directions we had. The apartment looks new or newly updated, was very clean, spacious, and fits very well our needs. The place is not in central London but one can easily any central London destination in a short train ride. The neighborhood is not a tourist area so the vibe is very different. Recommended for big families or large group. I will definitely stay there if I have the opportunity in the future.

Loved the apartment, excellent service from 24hr reception, spotlessly clean and well equiped also plenty of space to just sit and enjoy

Sanctum is the my home from home. Thank you Sanctum Team.

The flat was clean and neat and the front desk people were very courteous and check in and out was a breeze!! There were only a couple of things that were worth mentioning and it could just be that I'm from the good ole USA and things are different in Europe. In the bathroom there were no small washing cloths for your face - the smallest was what we would call a hand towel. There were 3 balconies that our flat had access to but the railing was totally blocked from view with a sheet of white plexi-glass that you could not see thru. Sort of disappointing, but the 'view' could be seen from the windows. And the coffee maker was an espresso type machine - so no drip type American coffee in the morning. Other than that the flat was great AND there is a neat little neighborhood pub around the corner that loves Americans.

The balcony in apartment 35 is biggest in building but the partition wall between this apartment and apartment 36 is very low (1meter high only) so I had privacy issue when using the balcony; we did not really enjoy the balcony. Even the people at 36 were not happy I believe since they did not use balcony. Balconies at other apartments were very much private with good wall completely isolating each balcony.

Location was further away from downtown London which was a bummer.

The apartment at sanctum exeeded our expections in every way. Comportable big cousy very well equipped always helpful and nice staff close to all needed public transportation great supermarket nearby. Everything needed for a perfect family stay being abroad feeling at home! Thanks alot!!!!!

Had a great time ll recommend Sanctum for anyone TravelCare Ng in Londin. Clean hotel, great room, very close to London transit

We had a great stay at Sanctum. We loved the diverse neighborhood in which it is situated, and felt like the hotel management team went out of their way to ensure we were comfortable and happy with our experience there. The apartment we selected (One Bedroom Deluxe) was sufficiently roomy for us three and was very functional. We also enjoyed our close proximity to transportation, restaurants, and grocery stores. We would definitely stay again.

more than comfortable

Beautiful apartment, clean and well equipped. Short walk to transportation and amenities. The outstanding feature of Sanctum is its staff including security personnel. Very helpful and courteous, made our stay pleasant. Sanctum will be our first choice on our next visit to London.

the front desk staff could not have been better so helpful, the room was very comfortable..we had a two bedroom two bathroom it was very spacious. would definitely book again

Stayed there April 2017 with family of 6 (2 adults, 4 children). Had spacious 3 bedroom apartment with kitchen, living area and dining area. We were fortunate to have a flat on the top floor with wrap around balcony as well with very nice views.

Very Good choice for visiting London High spec, comfortable, clean and spacious apartments Friendly and efficient reception desk very convenient 1 minute walk to overground station straight to Euston 10 minutes Tesco 100 yards for all supplies

the room is clean and comfortable, close to transport and shops, centrally located

The apartments was great! It's close to the subway and only 15 minutes from central London. Supermarket and Starbucks are less than a block away. Staff is courteous and extremely helpful.