Garden in need of attention. Ponds full of algae and smelly

Beautiful, tanquil, and peaceful

Great Getaway, however you have to checkin at 3pm, bit late as you have to pay extra to use spa facilities before then.

Imogen was brilliant before we arrived arranging everything to cater for my mobility issues. Check in was challenging but once we got to the room things improved. Bar was nice but has a limited food menu after 3 and no food after 6 so make sure you book for dinner. Dinner was lovely. Varied menu and excellent food. No air con in the rooms just a very loud desk fan. Had a facial which was lovely. Spa is nice but fairly small and is packed during the day when the day guests are there.

Booked in at last minute to escape to the seaside during the heatwave and what a surprise. Beautiful gardens, spacious clean room, nice bar and restaurant. Worth a stay in its own right later this year

Didn’t like no storage in the bedroom. Only 6 hangers for two of us. Also the menu was too fancy for us so we couldn’t eat there as nothing plain for us and we would have loved to chill in the restaurant and bar area without having to drive out for dinner each evening. Staff were amazing as are the grounds.

This hotel was beautiful and I couldn’t have been happier with my stay. Food, rooms, gym were all incredible.

The hotel and spa was not what I expected . In arrival I was asked to make payment when I said I have already paid … the guy at reception says “well it says here I need to take payment” I got up my online banking to prove payment had been made. This started it all off quite badly . We then made our way to our room that was very basic and there was chewing gum down the toilet and the toil base was stained. Service at the bar was terrible , we ordered drinks and was told they would brought over to us. We sat and witnessed a big group make an order and receive their drinks before ours also two other couples . I had to go to bar and point this out to get our drinks. I was told that the delay had been because they had no milk and need to get this. Yet no one thought to mention this. We went out to a local pub for dinner and had an amazing meal thankfully we did go out because the pub made my weekend. Breakfast was nice and well organised at the hotel. I have stayed and plenty better places than this for a fraction of the price and wouldn’t recommend to anyone

It was brilliant experience, very quiet and lovely

We both had a fabulous time. Loved the pool area. The gardens are beautiful- will have to return in the Summer next time. We only ate breakfast there but there was plenty of choice.

Lovely - took my mum for her 60th and she loved it. Fantastic food, wonderful spa, already planning on returning

It was a relaxing place to chill and rejuvenate.Staff were polite and helpful. Treatments were amazing .will definitely be returning.

Overall the hotel, its facilities (spa in particular) and the grounds in which it is located are first class.

Everything you could want from a hotel. Was like a retreat, left feeling relaxed and fulfilled.

Beautiful hidden retreat Perfect for a night away Spa is lovely

all good apart from evening meal the room was so dark could hardly see menu or what we were eating. £18;00 for half a cauliflower

Rooms were too hot, no aircon. Pool was overcrowded. Food was excellent.

My experience was ruined by my travelling companion and when the cleaners entered my room they stole items such as a bottle of wine that I had paid a lot of money for. My slippers also went missing then the next day even though I asked them not to enter my room. They did. And then my slippers miraculously reappeared. I did not feel safe whilst I was there. Or comfortable.

Nice hotel with fine spa. Very nice garden and superfriendly hostesses. One thing that we missed is an airconditioner. There is a fan but it is very warm in the room

Loved it this was third visit would recommend

Lovely hotel and spa.

Amazing stay, staff we really helpful! I proposed to my then girlfriend, and the staff were super helpful in making it so special. The spa facilities are also lovely.

The staff were so friendly and helpful made my Mum feel like a Queen.. amazing massage 💆‍♀️ with Abbey and Rachel very kind so understanding with my 94 year old Mum..Would most definitely visit again the Hotel could do with more disabled paths around the building

The hotel is massively let down by the size and facilities in the spa. One small hydrotherapy pool and a medium size (very cold) main pool with a couple of thermal rooms and ridiculously uncomfortable loungers is not what a ‘destination spa’ is. The lack of air conditioning in the bedroom meant I barely slept as it was so warm. A tiny fan was provided which was completely ineffective. The tea and coffee tray offerings were awful. Sticks of Nescafé original? With the room rates being as they are I would expect a better quality offering. The garden room was very tired looking and cheaply furnished. I have had better and more comfortable rooms at Holiday Inns. Housekeeping were banging on the door at 11am when I had paid for a late check out. The hot food at breakfast was of very good quality and well cooked. There were hardly any of the listed cold foods at the buffet such as the Bircher muesli. The waitress I asked did not even know what Bircher muesli was when I asked where it was. She offered me a sachet of dry muesli. There was a bowl of prunes, oddly large lumps of feta cheese and some cheap sliced ham. The coffee machine at breakfast produced an undrinkable americano. My massage was absolutely amazing. The therapist was incredibly skilled and it was worth every penny. Towels and robes were fluffy and plentiful. A very mixed place with some aspects good and some really very poor.

We had a lovely stay, only criticism is we didn't like the evening meal menu and had to order room service, would have been good if we could have ordered the burger and chips in the bar area and have a drink at the same time. The staff were brilliant and really friendly. Overall a lovely stay.

Lifehouse Being a £190 a night hotel I expected more. It was so hot in the room. Even travelodge has aircon. Having only a small noisy fan just didn’t cut it. I didn’t sleep a wink and spent the whole night tossing and turning. The bed sheets had stains on them. The tv had no guide So you had to go through each channel and guess what was on. A fridge in the room would be nice. Again, most budget hotels have them. The aircon and the fridge issues I wish I’d have asked about previous to booking. I did just presume that a luxury spa hotel would have the basics? The bathroom wasn’t up to scratch. Firstly, If you were having a bath, the shampoo/cond/shower gel is really high up so you either have to get up or stretch to reach it. The tap panel had come loose. There was a bit of brown stuff stuck to the floor (I hope it wasn’t what i thought it was). £15 for room service! After paying almost £200 to stay in a room as hot as the sauna?? Surely not. I had planned a lovely dinner to enjoy in my room whilst watching a movie but I went without and went hungry till breakfast. I didn’t fancy the restaurant as I was staying alone. The spa facilities were ok. I really do think they could up their game a bit though. It looks like a school swimming pool area. Nothing luxury about it. Lots of tiles missing on the pool. Most loungers were reserved with towels, it was so noisy in there from groups. Relaxation room was full of people chatting away

There is not one thing bad i can say about the place. Apart from that I stayed only one day and night, i should have stayed longer.

Hotel was really nice and we had a great time. - None of the hotel is air-conditioned. We stayed on a really hot weekend and everywhere including our room was absolutely baking! - Spa was great although not really big enough for the size of the hotel, given that everyone is there to use it. - The quality of the food in the restaurant was great but the service was really slow for most of the time we were there. Most of the staff were pretty young and so we put it down to inexperience. Overall we had a great time, although it lacks many of the finishing touches both in terms of the quality of the hotel and the service that would make it quite worth what it costs to stay there.

The property grounds were absolutely stunning and we’ll kept and tranquil.

Lovely staff, not very comfortable or relaxed for a spa sanctuary. Price gouging and very mediocre food and drink for a luxury destination.

Visited with my disabled husband who is a stroke patient and in a wheelchair. All staff very accommodating and we had a lovely time.

Pleased with the facilities and quality of rooms. Staff are all very friendly and professional.