Lovely stay near centre of Bath. Delicious breakfast and dinner in the hotel. Lovely underfloor heating in the bathroom too. Would definitely return and recommend

We were extremely happy from the moment we stepped into the hotel. The spa facilities are amazing and the general ambience delightful. We will most definitely return

Very comfortable hotel in the centre of Bath, close to the Roman Baths and restaurants. Excellent staff who were really focused on customer service and on making our stay a great experience. I hope to stay here again when next in Bath

This is a regular stay for me and always enjoyable. Service is generally excellent and the spa is fun. My only criticism this time would be the cooked breakfast- nasty puck like hash browns and not a great sausage. I expect better given the level of service elsewhere. Stick to the continental brekkie.

Well worth a visit.

really nice hotel , pricey and breakfast £40 !

Incredible location. Immaculate and stunning spring pools

Couldn’t be better placed for the major sights of Bath. The suite was a great standard and the extra touches very pleasant. Great gifts and little touches that made all the difference. If I had one criticism, there were three of us in the suite. It should have been set up with each towel size times three and the same for toiletries.

Never stayed in a 5* hotel before so nothing to compare it to but definitely seemed a high quality hotel. Disappointing that my pregnant wife was not even allowed to sit in the pool area though

I stayed here for my birthday and it was absolutely phenomenal. The breakfast was the best I’ve ever had, and the staff could not help you enough! The Spa facilities are small but never busy and exquisite. I left feeling like a new person- thank you so much!

Lovely rooms with luxurious linens, towel heater in bathroom. Spa is fabulous, and I had an excellent massage. Recommend hotel highly.

Helpful staff. We had a Magnificent dinner in the dining room. Spa was lovely!!

Enjoyed our stay. Very centrally located. Nice pool (however very short hours for guest..a little disappointed) service at restaurant and bar was friendly and efficient. Room was big, clean and comfortable!

Superb hotel in amazing location. Spa is beautiful. Breakfast just incredible. All staff so friendly and helpful. Beautiful rooms.

Old school unique hotel. note, NO parking, and if you have a car, finding you way around the tiny one way Bath city streets to park your car in some random lot is challenging! Especially as the GPS doesnt work so well there. But. There's nothing like this place anywhere. Oh and another thing, the cooked English breakfast was 40 pounds, and easily the worst I have eaten for a while. Go out into the city for that!

Breakfast was dreadful

Lovely luxurious classic hotel with a great spa but over priced breakfast. That said we would happily book again.

Everything, everything, everything was absolutely perfect

A very nice hotel, spa is very clean and relaxing. The hot breakfast was a bit slow. Had a lovely break, will return. A very nice gift for our anniversary in the room.

Amazing all round staff were great

Beautiful hotel

Luxury hotel

Set in the very centre of Bath, this hotel is ideally situated. It was a very late booking for me and I was initially drawn in by the available parking, but because I didn't receive the welcome email as I was already on my way, I missed pre-booking and never discovered what this was, having to park in a nearby underground park for the two days I stayed (£36). The hotel accessibility is very easy if you're NOT driving, but difficult if you want to unload outside (Road works when I was there) although the walk from the underground car park to the hotel was very easy with a wheeled case. Once in the hotel, everything is superb. Very polite & friendly staff who remembered my name (Something I could never do!), the rooms are spacious, bed large and comfortable, there is a Pod coffee machine, gown and slippers available. My room faced a quiet street, got the sun and was lovely. Let's be honest though, the main draw of this hotel is the fact there is a Roman Bath and Spa underneath. Guests get to use this free of charge for two hours in the morning and evening and you get full access if you have a spa treatment. Even during a free visit, it is never particularly busy, and the warm pools and saunas are a unique joy that are worth the extra you may have to pay over other hotels. I thoroughly enjoyed my stay at the Gainsborough and don't think you can go wrong with this hotel if you're staying in Bath. Recommended.

A great stay here for a romantic weekend. Highly recommend the natural thermal baths, while the hotel was extremely clean and well presented.

We booked this trip as an anniversary treat. There’s so many hotels to chose from but this one stood out from the others / the photos gave it the extra edge. We arrived 30 minutes early as had arranged the hotels parking facility (not the cheapest but quite conveniently located) sadly we couldn’t check in until 3pm so waited in the reception with the concierge. After a short delay we were given our room at 3:20 not quite ideal as we felt awkward waiting in the reception whilst other delayed guests got taken to the bar for a free refreshment! Although I asked for a high rise floor for a better view sadly our 4th (top) floor room only had half a window view due to high plinths on the exterior. I approached reception to see about moving rooms to level 3 which had full window views. Sadly we were shown a rear room overlooking the close by offices. We decided to just sit it out in our darkened room. I strongly suggest the hotel make this clear on their booking system - top floor rooms are restricted in size and are much darker because of the plinth outside. The manager did call us the following morning bank holiday Monday asking if we wanted to move rooms / she did apologise again. We negotiated a visit to the Spa area at a time which suited us due to the restrictions on hotel guests usage of the Spa. It’s a shame the usage for hotel guests is limited to certain times. Our midday visit only had 2 other people using the areas. Overall we'd go back again - by far the best location.

Exceptional service. This is such a lovely hotel! The staff really make it extra special. Everyone is so kind & happy to help. Nothing is too much trouble. The spa is wonderful. There's something really lovely about bathing in the thermal waters. The bed was incredibly comfortable too. Having complimentary beers, mineral water and sodas as an option in a mini fridge. A great feature. We were gifted a bottle of wine for my husband's birthday, which was a very thoughtful touch & hugely appreciated. We didn't eat at the hotel due to making reservations at recommended restaurants due to being so central. Residents have limited access to the spa during the stay unless booking a treatment. It's busy due to limited hours but never felt crowded. It has a unique atmosphere. It's a lovely stay. Location is great too.

Great stay great staff

The Gainsborough was the perfect hotel for our stay in Bath. The staff could not have been more helpful, the location was walking distance from many sights and the room was great.

This was a lovely hotel, centrally located, with complimentary spa access four hour per day. What more could I need? (The only not great thing is the shower design which tends to splash water all over the bathroom if you’re not careful.)

The staffs are very kind, and the service is fantastic.

Excellent hotel and facilities. Staff were friendly and extremely helpful throughout our stay. My only criticism would be the air-con in the room which was not effective and remained at a high heat despite getting a member of staff to help adjust and lower the temperature. Overall, an excellent stay and I would well recommend!

Great service