Great location near Central Park. Loved the style and cleanliness of the room. We were not there long but would return.

We arrived 2 hours after check-in and the room was not ready. The fan in the bathroom was broken and it never got fixed. The room was a decent size, but the shower was half open and water sprayed out everywhere. There were no bath mats in the room and when I asked for one they brough a towel and said they were out of bathmats. The trash was not removed when daily housekeeping came. Room service was below average. The Thompson was not what I expected to say the least.

A wonderful trip! A great room that was quiet and the bed was so comfortable! We will be back!!

Hotel nicely located close to Central Park. Hotel room has a small view. Waiting time at breakfast. In the club room, table was shaking and turning. Overall ok hotel. Rooms have Dyson hairdryer, iron etc.

Front Desk Manager the rudest person I have encountered, patronising and purposely unhelpful.

We stayed here for 8 nights in August 2024, had a double, double room on the 29th Floor, with a view over the city for my son an I. Trip had been booked around a 'Future' gig at the Barclay Centre in Brooklyn. The hotel can be accessed from both 56th & 57th streets as was worried when taxi (Flat rate with tip $100) from JFK went down 57th street. Our check-in was straight forward, no wait arriving at hotel at about 8pm from Manchester. (Taxi took about 1 hr). The first thing we encountered are the 3no.lifts, which require you first to tap the the floor you want on the screen and then it tells you which lift to take. All lifts were quick & we didn't have to wait long. Our room had a walk-in shower, as we didn't want a shower over the bath type. Incl. a Dyson hair dryer. Rooms cleaned daily. Its location is great & all was walkable, 10mins to Central Park, 15mins to Times Square (This was through the covered public passages in the buildings opposite). Metro lines 5mins. Another reason for choosing was the incl. breakfast, which ran until 11am, good for lie-ins. This was served on the 3rd floor for guests only with incl. breakfast. It was buffet style and never seemed that busy. Another feature was something they call 'Lights Bites', served again on the 3rd flr between 5.30pm and 7pm which was great for pasta, soup etc. Drinks in the adjacent fridges were free. Only complaint was that I assumed you would get 2 bottles of water in your room, but I had to ask each day.

Great location, walking distance to The 5th Avenue, Central Park, subway station etc. Staff are friendly. The only problem is their housekeeping. There always something missing every day, such as didn’t refill paper cup or Q-tips, didn’t clean the glass, or didn’t change bedding sheet just leave it on the bed. Overall everything else was great.

Coffee in the room in a paper cup, really?? Bottled water from Walmart?? Poor room service menu.

Highly recommend

Unfortunately our room smelled like cigarettes.

The property was maintained very well, the staff while being efficient, the experience of The Thompson Hotel left me with the feeling of being in the END OF DAYS

Third time staying here with young grandson. Only concern was that breakfast location was dark and cold so we went out. Everything else great

Great location with easy access to two different subways. Hotel is nice - wear and tear starting to show a little but nothing major. Room was good enough size for NY - word of caution to travellers from UK - ‘double’ bed is small sized, we had four of us in a room with two doubles and the beds were small, but ok. We had lounge access which was great for water, sodas etc and the breakfast items each day were nice. Most staff were accommodating and pleasant. Special shout out to the hard working bar team.

Slightly less intimate than some of the other Thompsons were used to staying at. Lots of families and kids Only noticeable in the lobby, not an issue with any other time just something you don’t usually see. Staff was super friendly on many levels. Front desk check in, bellhop,dining servers. Room decor was nice. Definitely our reliable “mid range plus” hotel choice… A Thompson.

Excellent and friendly service though breakfast service could have been faster.

Good central location, quiet, clean, and great service.

Service was second to none!

Real nice. Property was convienan.

This hotel was very nice and clean, however even after inquiring about a nice street view, we were looking at a depressing wall in the alleyway for 3 days.

Good overall

Nice room, but there was a lot of noise from the street. It also took all day for the staff to clean up all the room service trays from outside the rooms

we really enjoyed our time and Justin at the private client service desk is awesome! We really enjoy staying here. We'll be back soon!

it was okay and procing was also okay

Amazing Staff and location.

Excellent hotel

Staff was excellent. Very nice that a great breakfast buffet was included.

Huge room and great location! Super clean and lovely hotel.

we had a great stay at thompson central. front lobby staff was excellent in getting us early check in and making great recs for eating nearby. would easily come back for our next stay in NYC

Clean, well maintained hotel. Two blocks from Central Park and easy access to the subway.

Overall great hotel, especially considering the very convenient location. First room we had was on a floor with rooms full of kids, and adjoining room doors are not too sound proof so we asked to move due to noise. Customer service was AMAZING! Allysa at the front desk and Justin were so helpful and got us set up with a room on a quieter floor. Would definitely stay there agan.

Room was bigger than anticipated and had bath with shower option which was great with younger kids. Access to lounge was also really helpful to keep kids fed and happy! Everyone was very kind, considerate and helpful.

The hotel is very nice good lcation nice lobby,the staf was nice and helpful The room is very big and comfortable Will definitely recommend this hotel