I recently stayed at a property and unfortunately had a disappointing experience. Prior to my stay, I did not receive the check-in information as expected. When I called the number provided, I was met with some confusion—initially reaching someone who was not responsible for the property and was directed to other numbers, which also did not resolve the issue. After several attempts, I finally reached someone who could assist, but they were rather indifferent to my situation. Upon gaining access to the apartment, I noticed it was extremely hot and uncomfortable, making it difficult to stay in for long periods. I reached out to inquire about getting a fan, but was told that the property does not come with one. Although I politely expressed my concerns, I felt my requests were not adequately addressed, as there was no follow-up after the second day, and I ultimately received no assistance. In addition, I found there were no towels in the unit, which I had to request separately, and there was considerable noise outside from early morning until evening, which significantly impacted my stay. The large floor-to-ceiling windows also offered little privacy. Unfortunately, based on this experience, I wouldn’t choose to stay at this property or use this company, Housy Host, again.

We had the best view to Medellin City. The reception guys were very nice and helpful during Checking In. The apartment was clean and neat. My only suggestion would be to add more stuff in the kitchen like plates and pans, and more towels available to avoid to ask for replacement.

The only pro's about this property is that it has beautiful views and away from all the noise in Parqeu Lleras. However, this apt has NO A/C. The hot water is literally a squirt and last about 10 mins max. The bed/pillows weren't the most comfortable, bed sheet are thin (luckily because there's NO A/C!, towels were never changed my whole stay, there were insects (flies, spiders, etc) inside the apt. Never once did anyone come in and clean, nor offer. There is really nothing in walking distance so you have to take a taxi or Uber everywhere. This property is good if you're on a strict budget, if not, I do not recommend it. It was definitely not what I was expecting.

Very darty, sofacama useless, very bad costumer service, car noice, insecure, the pic is diferent. Very bad equiped. Too expencive for what they offer.

Once arrived the security guard had no clue. We had to show our paid reservation. After one hour finally someone asked for ID passports, they were provided and nothing else. Finally we got the keys to the apt. The apt is so unfriendly; no welcome note, no instructions; had no cable service, and NO wife for the whole stay. We communicated with the host and had no returns. The bed sheets are the cheapest... very thin....two towels, even different colors, very worn and both the sheets and towels smell like they were used and not cleaned. On top of it, roaches everywhere when taking the elevator. It's on the 6th floor , meaning the first line of apt. You can hear noise at all times, extremely noisy. You have to take a taxi to move. You have nothing around. I have traveled a lot, but this was the worst experience I've had. The host needs to be more customer oriented, friendly, and understand tourist needs. Seems to me the owners have no taste and old style, very much. Please AVOID this place.