My experience at the jacaranda was really good. Staff was very friendly and helpful. I will definitely recommend . Rooms were very spacious and clean. Over my stay was very comfortable.

Property was very good for a 4 star. Some of the decorative finishing needed work but apart from that there were no complaints in this department. The reason an excellent rating was not given was for 2 reasons. One was I got some laundry done and they promised me it back within 2 days and I was leaving on the morning of the 3rd day. They apologised and promised me the items at 7am. When the time came they told me that the laundry person would not be in till 8am. Then they couldn’t locate the items. They finally found the items around 8.30am - 30mins after I have left to catch a flight. They posted this to me at their cost. The other issue was, when loading the car in the morning of our departure they forgot to load up a small chair and once we noticed it they informed us that there would be a charge to send it back to us, even though they insisted on loading the car for us, they would not accept responsibility for this. We paid and they sent us our items back 6 days later. Apart from these issues the stay was good, the staff were friendly and helpful and the hotel was clean and tidy. We stayed for 5 nights and it was pleasant. I would still recommend it.