Stayed for 3 days & enjoyed thr location & reception staff. Room wasnt cleaned to a decent standard & items stolen from the room.

Very nice hotel & very well located close to railway station. Staff in bar however were not friendly & there wasnt enough staff working there hence long delay for food. We ate in restaurant both nights of our stay & were looked after so well by a friendly waitor called Alex........5 stars for Alex for his patience & friendly manner!

Very nice hotel & very well located close to railway station. Staff in bar however were not friendly & there wasnt enough staff working there hence long delay for food. We ate in restaurant both nights of our stay & were looked after so well by a friendly waitor called Alex........5 stars for Alex for his patience & friendly manner!

A wonderful hotel in the city centre. Busses and trains outside the door. Lovely staff. The only complaint is a few stains on the carpet of the room, but we could live with that. The breakfast was the best we’ve had in ages. The American hotels we’ve been staying in for the last few weeks should come over to see how a breakfast should be.

A wonderful hotel in the city centre. Busses and trains outside the door. Lovely staff. The only complaint is a few stains on the carpet of the room, but we could live with that. The breakfast was the best we’ve had in ages. The American hotels we’ve been staying in for the last few weeks should come over to see how a breakfast should be.

Decent price for a family room compared to others on offer. Room was to sleep 4 but was a double bed and a sofa bed - the room picture online showed multiple beds in the family room. The sofa bed didn't come with a duvet and only had a blanket. We rang down to get one but it never came. Room was warm enough but would have been nice to get it made as a proper bed.

Decent price for a family room compared to others on offer. Room was to sleep 4 but was a double bed and a sofa bed - the room picture online showed multiple beds in the family room. The sofa bed didn't come with a duvet and only had a blanket. We rang down to get one but it never came. Room was warm enough but would have been nice to get it made as a proper bed.

Arrived at the hotel at 4.15pm to be told our room wasn't ready. We were then given vouchers for free drinks and asked to go to the bar where they would come get us when the room was ready (not ideal with a tired 11 year old who wasn't overly excited by the prospect of a free drink). 35 mins later we'd heard nothing, I went back to reception and low and behold our room was ready but no-one bothered to get us. Other than that our stay was average. Rooms were very warm and air-con wasn't great. Overall it was an ok stay but given check in time was 3pm we feel the service was poor

Arrived at the hotel at 4.15pm to be told our room wasn't ready. We were then given vouchers for free drinks and asked to go to the bar where they would come get us when the room was ready (not ideal with a tired 11 year old who wasn't overly excited by the prospect of a free drink). 35 mins later we'd heard nothing, I went back to reception and low and behold our room was ready but no-one bothered to get us. Other than that our stay was average. Rooms were very warm and air-con wasn't great. Overall it was an ok stay but given check in time was 3pm we feel the service was poor

Love this hotel. Have stayed here many times. Was meeting friends I hadn't seen in a long time and thought this was the place to book. A little bit disappointed with our room...very small and cramped for 3 people. Had promoted the hotel so much...felt a little bit let down But we still had a fabulous time.. everything else fantastic

Love this hotel. Have stayed here many times. Was meeting friends I hadn't seen in a long time and thought this was the place to book. A little bit disappointed with our room...very small and cramped for 3 people. Had promoted the hotel so much...felt a little bit let down But we still had a fabulous time.. everything else fantastic

Great stay, friendly staff, comfortable bed and ideal location. Convenient parking next door at reduced rate

Great stay, friendly staff, comfortable bed and ideal location. Convenient parking next door at reduced rate

Lady on reception was brilliant and knowledgeable about the local area

Good location.

The staff they were lovely a credit to your hotel

Again had a great time and will be glad to go back soon thanks.

The staff was not helpful or courteous. We booked a room with a sofa but we got a room with extra bed. They kept insisting that it was a upgrade.

The property was out dated for the price.

Although the hotel was very busy our room was very quiet. Hotel was within walking distance to everything we wanted

Polite friendly and helpful

Did not tell how to operate the thermostat.

Good service co-operative staff would come again

Traffic was horrible trying to park the car in garage

Good central hotel

Great location for visiting Belfast. Very standard business type room. Good breakfast. Generous drink and food coupons for in hotel facilties

Staff pleasant and helpful. Our triple room was adequate with toiletries, kettle and room safe. The hotel was ideally situated for us being very close to the Europa bus terminal and starting point for bus tours of and out of the city.

Location was excellent close to bus terminal and airport rooms excellent and clean would recommend

Room smelled like smoke, didn’t feel like 4 star hotel, people were nice but getting service was not smooth or efficint, lack of refill of cups/coffee

Hotel staff was great. Condition of the room was 3 star at best. Stained carpet. Chipped or missing paint on bathroom door.

Hotel staff was great. Condition of the room was 3 star at best. Stained carpet. Chipped or missing paint on bathroom door.

Room smelled like smoke, didn’t feel like 4 star hotel, people were nice but getting service was not smooth or efficint, lack of refill of cups/coffee