Great hotel, friendly staff and clean rooms

Great hotel, friendly staff and clean rooms

Lovely hotel , but unfortunately the rooms let it down the duvet covers had stains on them… the mattress need replacements, we changed rooms and the same problem as before, housekeeping needs to get sorted, and mattress man needs to pay a visit. What a shame , the evening meal was delirious,the drinks were very expensive ,!!! service needs more staff training, breakfast help yourself good selection but it was only warm , I had a terrible night sleep,we were give 25% back . But I would like it to have been better a lovely break away spoiled because maybe to compensate .with there attitude towards care and attention of there guest .sorry !!

Lovely hotel , but unfortunately the rooms let it down the duvet covers had stains on them… the mattress need replacements, we changed rooms and the same problem as before, housekeeping needs to get sorted, and mattress man needs to pay a visit. What a shame , the evening meal was delirious,the drinks were very expensive ,!!! service needs more staff training, breakfast help yourself good selection but it was only warm , I had a terrible night sleep,we were give 25% back . But I would like it to have been better a lovely break away spoiled because maybe to compensate .with there attitude towards care and attention of there guest .sorry !!

A return visit to a good value hotel, with character and in a lovely setting, a short walk over the bridge into the town. The clean room was adequate but a little dated and sadly the bathroom needed some renovation - the wash basin and tap needed replacing. The staff were very helpful and efficient and overall we enjoyed our stay.

A return visit to a good value hotel, with character and in a lovely setting, a short walk over the bridge into the town. The clean room was adequate but a little dated and sadly the bathroom needed some renovation - the wash basin and tap needed replacing. The staff were very helpful and efficient and overall we enjoyed our stay.

Very disappointed for the price they charge. The fridge in my room was missing which l needed for dog food. The TV in my son’s room didn’t work. Noisiest doors l have ever heard in a hotel, banging shut till gone three in the morning so you get woken up every time through the night. Cold food and tiny portions. Seven pound to park your car. No Wi-Fi in room. Dog friendly rooms which was a bonus. Iron and ironing board and hairdryer which is good. Rusty bathroom fittings. Definitely not worth what they charge.

Very disappointed for the price they charge. The fridge in my room was missing which l needed for dog food. The TV in my son’s room didn’t work. Noisiest doors l have ever heard in a hotel, banging shut till gone three in the morning so you get woken up every time through the night. Cold food and tiny portions. Seven pound to park your car. No Wi-Fi in room. Dog friendly rooms which was a bonus. Iron and ironing board and hairdryer which is good. Rusty bathroom fittings. Definitely not worth what they charge.

Room was clean, bed huge and very comfortable. It was lovely and quiet even though there was a wedding on our 1st night.

Room was clean, bed huge and very comfortable. It was lovely and quiet even though there was a wedding on our 1st night.

Very good value and location

Very good value and location

We stayed there one night. The staff were very friendly and the building had a lot of character. A few small negatives were having to pay extra for parking, no electric sockets near the bed side tables, no coffee machine (I have instant coffee) and the beer choice in the bar was quite old fashioned. However, everything else was great. Nice big pool. Really good location.

We stayed there one night. The staff were very friendly and the building had a lot of character. A few small negatives were having to pay extra for parking, no electric sockets near the bed side tables, no coffee machine (I have instant coffee) and the beer choice in the bar was quite old fashioned. However, everything else was great. Nice big pool. Really good location.

Stay was OK. Few drinks and light dinner in the bar. The full (expensive) resturant menu was also in the bar, which was a little over the top. Something lighter would have been appropriate. Breakfast was ok, not great. £4 for a small luke warm lattee was not impressive and the fruit selection on the buffett was sliced water melon and a mixed berry mix that can only be described as one of the sourest things on earth ever created by man. Pretty poor.

Stay was OK. Few drinks and light dinner in the bar. The full (expensive) resturant menu was also in the bar, which was a little over the top. Something lighter would have been appropriate. Breakfast was ok, not great. £4 for a small luke warm lattee was not impressive and the fruit selection on the buffett was sliced water melon and a mixed berry mix that can only be described as one of the sourest things on earth ever created by man. Pretty poor.

Location is excellent for Shakespeare theatre and town. Beware you will receive a last minute notice that to park in the hotel carpark it will cost you £7 per day as a guest EACH car. So if like me you share a room with a friend with their own car that's £14 a day. Breakfast is poor with additional cost for items other hotels give as standard. Buffet very limited. Room ok bedding and towels supplied. Lacked finishing touches e.g. paintwork not completed. Service lacked the warmth of being welcoming and aiming to please with the exception of the young lady in charge of the breakfast room who valiantly held it together despite wrong orders sent out! Did not partake of evening meal. This hotel is punching above it's weight. Promises much but under delivers. £24 each for in room breakfast is aimed at hapless tourists from across the Pond. Was going to comment to the receptionist but the couple in front of us did such a good hatchet job on their experience I didn't feel the need.

Location is excellent for Shakespeare theatre and town. Beware you will receive a last minute notice that to park in the hotel carpark it will cost you £7 per day as a guest EACH car. So if like me you share a room with a friend with their own car that's £14 a day. Breakfast is poor with additional cost for items other hotels give as standard. Buffet very limited. Room ok bedding and towels supplied. Lacked finishing touches e.g. paintwork not completed. Service lacked the warmth of being welcoming and aiming to please with the exception of the young lady in charge of the breakfast room who valiantly held it together despite wrong orders sent out! Did not partake of evening meal. This hotel is punching above it's weight. Promises much but under delivers. £24 each for in room breakfast is aimed at hapless tourists from across the Pond. Was going to comment to the receptionist but the couple in front of us did such a good hatchet job on their experience I didn't feel the need.

We chose this hotel for a visit for our 30th wedding anniversary. The pictures of the frontage of the hotel in all links we loojedcat looked stunning with beautiful grounds. Arrived early so registered car details. 7.00 a day parking or free for blue badge holders. Came back and checked in and we were in 200 block. We were given directions to the rear of the hotel. We then found we were in a completely sererate block to the hotel in what can only be described as butlins holiday chalet style block and rooms. We had to walk across the garden to get to the main hotel as it wasnt even a part of if. The key wouldnt work to open the blocks main door, so a trip back across the green to get it sorted. The room was no better than a premier inn basic room, yet we paid 200.00 for this room for one night. That didnt even include breakfast. The room was quite dated and overlooked the rear carpark. At no point anywhere during the booking process or in the literature did it state there is a seperate room block. You are fully under the impression that you would be staying in the majestic looking main hotel. So if youre considering a stay here id check with hotel before booking as we were SO disappointed. In fact my husband was furious. Staff were excellent but just said oh sorry when we mentioned it. Its false advertising and there booking information needs a serious update.

We chose this hotel for a visit for our 30th wedding anniversary. The pictures of the frontage of the hotel in all links we loojedcat looked stunning with beautiful grounds. Arrived early so registered car details. 7.00 a day parking or free for blue badge holders. Came back and checked in and we were in 200 block. We were given directions to the rear of the hotel. We then found we were in a completely sererate block to the hotel in what can only be described as butlins holiday chalet style block and rooms. We had to walk across the garden to get to the main hotel as it wasnt even a part of if. The key wouldnt work to open the blocks main door, so a trip back across the green to get it sorted. The room was no better than a premier inn basic room, yet we paid 200.00 for this room for one night. That didnt even include breakfast. The room was quite dated and overlooked the rear carpark. At no point anywhere during the booking process or in the literature did it state there is a seperate room block. You are fully under the impression that you would be staying in the majestic looking main hotel. So if youre considering a stay here id check with hotel before booking as we were SO disappointed. In fact my husband was furious. Staff were excellent but just said oh sorry when we mentioned it. Its false advertising and there booking information needs a serious update.

I have stayed at alveston many times. But this time was shocking. Bed sheets dirty. No soap items in bathroom. I was upset and angry. I paid over £100. I would like a refund or a free stay at the hotel as this was unacceptable. I ha e stayed many times and spent a fortune here. This was bad experience this time. I don't like making staff feel bad in front of other customers. I have also sent a letter to you. I am in Stratford this wed. Thur and also next week. Many thanks. Matthew Hadley

Beautiful hotel, ideal for walking distance into Stratford. Staff were wonderful, friendly and helpful. Breakfast was good and evening meal was delicious. Our room was nice but felt a bit tired. Plenty of space. Beds were comfy. But, towel rail didnt warm up and aircon was noisy.

Beautiful hotel, ideal for walking distance into Stratford. Staff were wonderful, friendly and helpful. Breakfast was good and evening meal was delicious. Our room was nice but felt a bit tired. Plenty of space. Beds were comfy. But, towel rail didnt warm up and aircon was noisy.

Lovely hotel within walking distance from the centre

Lovely hotel within walking distance from the centre

We had a lovely stay and would happily recommend it to others

We had a lovely stay and would happily recommend it to others

Front desk service very poor, not welcoming and can barely manage the bare minimum. No shampoo in our "deluxe" suite, also only 1 bathrobe (2 of us). Had to collect them from reception (!) Didnt occur to them to have housekeeping deliver to our room. Room itself very disappointing. Luxury suite tuened out to be a small room with 2 armchairs and a tv, a spare bedroom with single bed (not needed nor requested) bedroom and an en suite bathroom that was so tired it was close to unacceptable. Damp on ceiling, broken floor tiles, extractor fan not working. Definitely not 4 star, hugely overpriced for what we got, in need of radical overhaul of rooms amd staff training. Shout out to the lady in front of house at breakfast. Welcoming and highly professional. Should put her in charge of reception. On check out wasnt asked if i enjoyed my stay, cant say i was surprised. Take a look at the torn and threadbare Union Flag flying at the front of the hotel. Pretty much sums it up.

Front desk service very poor, not welcoming and can barely manage the bare minimum. No shampoo in our "deluxe" suite, also only 1 bathrobe (2 of us). Had to collect them from reception (!) Didnt occur to them to have housekeeping deliver to our room. Room itself very disappointing. Luxury suite tuened out to be a small room with 2 armchairs and a tv, a spare bedroom with single bed (not needed nor requested) bedroom and an en suite bathroom that was so tired it was close to unacceptable. Damp on ceiling, broken floor tiles, extractor fan not working. Definitely not 4 star, hugely overpriced for what we got, in need of radical overhaul of rooms amd staff training. Shout out to the lady in front of house at breakfast. Welcoming and highly professional. Should put her in charge of reception. On check out wasnt asked if i enjoyed my stay, cant say i was surprised. Take a look at the torn and threadbare Union Flag flying at the front of the hotel. Pretty much sums it up.

Room wasn’t ready on arrival, we were told to wait in the bar (barman was very miserable) and that someone would come and find us as soon as it was ready, didn’t happen! Finally got the keys around 4pm, dropped our bags and went to use the pool which was FREEZING, returned to the room to get ready for dinner and noticed it was filthy, blood on the side of the bed, chewing gum on the tap, hair all over the bath, dust on every surface, half the lights didn’t work, towels were old and frayed. Breakfast was unremarkable, very miserable looking and not particularly nice. We paid almost £300 for a suite, the hotel insulted us with a £30 refund and £7 back for parking! Unfortunately for them I book ALOT of hotels and was in fact staying to survey the hotel ahead of potentially booking the whole place for a huge VIP event next year, needless to say I will not be holding any events there!

Room wasn’t ready on arrival, we were told to wait in the bar (barman was very miserable) and that someone would come and find us as soon as it was ready, didn’t happen! Finally got the keys around 4pm, dropped our bags and went to use the pool which was FREEZING, returned to the room to get ready for dinner and noticed it was filthy, blood on the side of the bed, chewing gum on the tap, hair all over the bath, dust on every surface, half the lights didn’t work, towels were old and frayed. Breakfast was unremarkable, very miserable looking and not particularly nice. We paid almost £300 for a suite, the hotel insulted us with a £30 refund and £7 back for parking! Unfortunately for them I book ALOT of hotels and was in fact staying to survey the hotel ahead of potentially booking the whole place for a huge VIP event next year, needless to say I will not be holding any events there!

Very well maintained property, ideally situated for shops, cafes, bars and restaurants. Staff helpful, knowledgeable and friendly.