Jet and the staff were wonderfully helpful on my first visit to Jo’Burg. The property is beautiful, the restaurant delicious, but the staff took it over the top!

Jet and the staff were wonderfully helpful on my first visit to Jo’Burg. The property is beautiful, the restaurant delicious, but the staff took it over the top!

The staff were very welcoming and helpful. The facilities were very beautiful and the dining was top notch. The room and bed were also very comfortable. We were very disappointed that the Steam Room was not functioning properly, the Sauna was closed for renovations and the Jacuzzi was simply unavailable. We chose the result largely for those facilities that were not available so very disappointing.

The staff were very welcoming and helpful. The facilities were very beautiful and the dining was top notch. The room and bed were also very comfortable. We were very disappointed that the Steam Room was not functioning properly, the Sauna was closed for renovations and the Jacuzzi was simply unavailable. We chose the result largely for those facilities that were not available so very disappointing.

Incredible staff, very friendly, always smiling and extremely reliable

Incredible staff, very friendly, always smiling and extremely reliable

If I could rate this hotel ten stars I would. Luxury and top notch service from check in to check out. Staff are insanely excellent. Do yourself a favour and stay here. We'll be back. Thank you!

If I could rate this hotel ten stars I would. Luxury and top notch service from check in to check out. Staff are insanely excellent. Do yourself a favour and stay here. We'll be back. Thank you!

This is one of the best hotels in Africa if not the world.. the front desk ppl were soo friendly.. the reservations people were quick To solve any issues and even compensate when they didn’t have to. So many dinning options.. the spa is amazing, pool area peaceful and serene.. . thanks to Expedia and Houghton I got every penny of my monies worth.. I will definitely stay there again.. love love love it..

This is one of the best hotels in Africa if not the world.. the front desk ppl were soo friendly.. the reservations people were quick To solve any issues and even compensate when they didn’t have to. So many dinning options.. the spa is amazing, pool area peaceful and serene.. . thanks to Expedia and Houghton I got every penny of my monies worth.. I will definitely stay there again.. love love love it..

The room was huge. I didn’t expect the penthouse to be so big. It looked like an apartment. I just loved it!

The room was huge. I didn’t expect the penthouse to be so big. It looked like an apartment. I just loved it!

Upon our second day at the Houghton Hotel, we realized that we had never stayed at a 5-star hotel that broadcasts its 5-star rating so blatantly and often. It seemed more to affirm a vision and goal rather than just being one, as most 5-star hotels are. If only an “A” for effort is what makes a 5-star hotel, but alas it is not. Effective efficient execution is what makes the difference and the Houghton remains a work in progress in that regard starting with the front desk and guest services. They seemed confused and lost as shown by their need to confer via committee to resolve issues. However, there were notable bright spots. The hotel and grounds are beautiful (less the secondary unsanitary pool) and the VIP Coordinator & shuttle service sets the standard for what the rest of the hotel service needs to achieve regarding customer service. Another bright spot was the Nova Bistro, especially the breakfast staff. Kudos to the Porters as well. Although 2 pools were in excellent condition, the secondary pool was in very poor condition and the hotel just kept dumping chemicals daily when the pool obviously needed to be drained and cleaned. Not only would this not occur at an average 5-star hotel, a fine dining, reservations only, restaurant would not allow for reservation booking outside of the operating hours; not to mention putting the onus the hotel guests to know operating hours.

Upon our second day at the Houghton Hotel, we realized that we had never stayed at a 5-star hotel that broadcasts its 5-star rating so blatantly and often. It seemed more to affirm a vision and goal rather than just being one, as most 5-star hotels are. If only an “A” for effort is what makes a 5-star hotel, but alas it is not. Effective efficient execution is what makes the difference and the Houghton remains a work in progress in that regard starting with the front desk and guest services. They seemed confused and lost as shown by their need to confer via committee to resolve issues. However, there were notable bright spots. The hotel and grounds are beautiful (less the secondary unsanitary pool) and the VIP Coordinator & shuttle service sets the standard for what the rest of the hotel service needs to achieve regarding customer service. Another bright spot was the Nova Bistro, especially the breakfast staff. Kudos to the Porters as well. Although 2 pools were in excellent condition, the secondary pool was in very poor condition and the hotel just kept dumping chemicals daily when the pool obviously needed to be drained and cleaned. Not only would this not occur at an average 5-star hotel, a fine dining, reservations only, restaurant would not allow for reservation booking outside of the operating hours; not to mention putting the onus the hotel guests to know operating hours.

It’s beautiful and the staff is very friendly.

It’s beautiful and the staff is very friendly.

Very nice big rooms that are very comfortable.

Very nice big rooms that are very comfortable.

A real oasis in the heart of the city. We primarily looked for a place where we could sleep and relax before our intercontinental flight the following day and picked it solely on location. We were overwhelmed by the contemporary style, the huge rooms with peekaboo showers, the setting on the golf course and the great restaurants. Yummy! The service level was as expected at the very top. One of our children caught a cold and the staff immediately offered to go to a near by pharmacy to grab medicin. If there is anything to improve it must be the confusing and very illogical route to the swimmingpool, spa and gym. From the room you will have to walk to end of the corridor, take the lift down to the garage and walk through it to get to the pool. Clearly a design flaw and not a walk you would like to undertake in only your swimmers...

A real oasis in the heart of the city. We primarily looked for a place where we could sleep and relax before our intercontinental flight the following day and picked it solely on location. We were overwhelmed by the contemporary style, the huge rooms with peekaboo showers, the setting on the golf course and the great restaurants. Yummy! The service level was as expected at the very top. One of our children caught a cold and the staff immediately offered to go to a near by pharmacy to grab medicin. If there is anything to improve it must be the confusing and very illogical route to the swimmingpool, spa and gym. From the room you will have to walk to end of the corridor, take the lift down to the garage and walk through it to get to the pool. Clearly a design flaw and not a walk you would like to undertake in only your swimmers...

Excellent service

Excellent service

Honestly, one of the best hotels in Johannesburg. Gorgeous location. The rooms and facilities world class!

Honestly, one of the best hotels in Johannesburg. Gorgeous location. The rooms and facilities world class!

The property was really nice the only horrible thing about the property is that the lights kept a going out our entire stay. Literally like 10 times a day although not long but the fact that it kept doing it at peak momenets in the trip like at dinner and breakfast and plenty times when we were in the room

The property was really nice the only horrible thing about the property is that the lights kept a going out our entire stay. Literally like 10 times a day although not long but the fact that it kept doing it at peak momenets in the trip like at dinner and breakfast and plenty times when we were in the room

Great place to stay

Great place to stay

My family’s stay at Houghton Hotel was absolutely amazing. We will definitely stay here again during our next visit to Jo’burg. Our room was immaculate, the service and hospitality were exceptional. The staff were so kind, so helpful and so very thoughtful. They attended to our every need and always made sure we were comfortable and happy. We are a family of 4 (husband, wife and 2 young children) and we are well traveled. It can be difficult to find a place that all 4 of us enjoy, but this was definitely one of them! We very much consider this one of the top hotels we’ve ever been too!

My family’s stay at Houghton Hotel was absolutely amazing. We will definitely stay here again during our next visit to Jo’burg. Our room was immaculate, the service and hospitality were exceptional. The staff were so kind, so helpful and so very thoughtful. They attended to our every need and always made sure we were comfortable and happy. We are a family of 4 (husband, wife and 2 young children) and we are well traveled. It can be difficult to find a place that all 4 of us enjoy, but this was definitely one of them! We very much consider this one of the top hotels we’ve ever been too!

The Houghton is a safe, extremely comfortable place. The staff were amazing and the food was excellent. It was a wonderful stay and a great place to be after 36 hours of travel.

The Houghton is a safe, extremely comfortable place. The staff were amazing and the food was excellent. It was a wonderful stay and a great place to be after 36 hours of travel.