Great stay. Nice, clean hotel in the center of all the tourist sites. Very convenient to the train station. Parking available nearby at the train station or other public parking.

Great stay. Nice, clean hotel in the center of all the tourist sites. Very convenient to the train station. Parking available nearby at the train station or other public parking.

Phenomenal location, walkable to everything you could want. Room is in acceptable shape, though the shower is nearing its end life. Friendly staff. The location pushes what is probably a 3.5-4 star hotel much higher.

Phenomenal location, walkable to everything you could want. Room is in acceptable shape, though the shower is nearing its end life. Friendly staff. The location pushes what is probably a 3.5-4 star hotel much higher.

Great property, great views, and very walkable area. Splurge and get the river view. No AC but they have fans

Everything is good

Only negative was the cleaning material left a peculiar odor. No air conditioning but a Dyson fan with open windows cleared the smell. Nice restaurant on site and location was amazing.

We had a beautiful view over Lucerne over Hotel Des Alpes. Our room was very warm but fortunately we had a table fan. An electric kettle for coffee of tea would have been appreciated. The staff was warm and friendly. The hotel restaurant was excellent both for breakfast and for dinner.

We had a beautiful view over Lucerne over Hotel Des Alpes. Our room was very warm but fortunately we had a table fan. An electric kettle for coffee of tea would have been appreciated. The staff was warm and friendly. The hotel restaurant was excellent both for breakfast and for dinner.

Lovely hotel along the lake directly across from covered bridge. Food in dining room was very good but charging for every cup of small coffee in the am is a bit much. I asked for hot water and they were going to charge for that as well. The room was very clean but small. Staff are very nice.

Lovely hotel along the lake directly across from covered bridge. Food in dining room was very good but charging for every cup of small coffee in the am is a bit much. I asked for hot water and they were going to charge for that as well. The room was very clean but small. Staff are very nice.

Excellent hotel with superb views of chapel bridge? But no AC so on a 30C day the room on 5th floor was pretty hot. Left both doors to balcony open and fan on and it was doable.

Excellent hotel with superb views of chapel bridge? But no AC so on a 30C day the room on 5th floor was pretty hot. Left both doors to balcony open and fan on and it was doable.

Rooms were small and no air conditioning. Shower very small. Fans were provided and a breeze at night but somewhat noisy if you leave it open. View was stunning. Staff was wonderful.

As I was checking in, another guest was checking out. The receptionist asked him how he had liked the room. He said, "It was hot!" and clearly was angry. The receptionist made no reply. But, he was correct. No air conditioning and the room are hot. If you open the windows, there are no screens to keep out the bugs.

As I was checking in, another guest was checking out. The receptionist asked him how he had liked the room. He said, "It was hot!" and clearly was angry. The receptionist made no reply. But, he was correct. No air conditioning and the room are hot. If you open the windows, there are no screens to keep out the bugs.

Rooms were small and no air conditioning. Shower very small. Fans were provided and a breeze at night but somewhat noisy if you leave it open. View was stunning. Staff was wonderful.

Insulting the price for one night stay in this little outdated room. Totally not recommended. Overpriced.

Insulting the price for one night stay in this little outdated room. Totally not recommended. Overpriced.

We had a room overlooking the covered bridge and canal. Very scenic. A deck would have been nice, but I think we would have paid more for a deck. Lucerne is absolutely stunning.

We had a room overlooking the covered bridge and canal. Very scenic. A deck would have been nice, but I think we would have paid more for a deck. Lucerne is absolutely stunning.

Excellent location!

Excellent location!

Excellent hotel on the river overlooking Chapel Bridge. Breakfast is very good with many choices on the menu. The hotel provided vouchers of $18.50 per person that we used for breakfast. The restaurant is on the river level with outside dining option. Best to buy excursions (like boat trips on Lake Lucerne) directly at the pier. The hotel does have an up charge.

Excellent hotel on the river overlooking Chapel Bridge. Breakfast is very good with many choices on the menu. The hotel provided vouchers of $18.50 per person that we used for breakfast. The restaurant is on the river level with outside dining option. Best to buy excursions (like boat trips on Lake Lucerne) directly at the pier. The hotel does have an up charge.

I spent a little extra money to book a top floor romantic room for our 25th anniversary trip 6 months ago. We were hot & tired when we arrived on August 15, 2024 looking forward to a hot shower & cool room. The room was locked up tight. No air conditioning. It was the worst hotel we stayed at the entire 15 day tour. We couldn’t relax, we hardly slept the entire night. I told the young lady at the front desk the next morning what an awful night we had and we wanted to cancel our second night. She was cocky, stuck up, she only cared about the dollar. She couldn’t care less about our discomfort. She absolutely wouldn’t cancel our second night, (because “our website tells you we don’t have air conditioning” (no matter that I booked it 6 months ago!) They’re website certainly did not take the time to explain that the high floors facing south get beat with the hot August sun! This is an awful place to stay during the hot summer months! And awful customer service skills by the hot shot young lady! Disclaimer: There was a senior hostess at the counter when I requested to cancel our second night. She offer me two extra meal vouchers. I do appreciate her effort for customer satisfaction.

I spent a little extra money to book a top floor romantic room for our 25th anniversary trip 6 months ago. We were hot & tired when we arrived on August 15, 2024 looking forward to a hot shower & cool room. The room was locked up tight. No air conditioning. It was the worst hotel we stayed at the entire 15 day tour. We couldn’t relax, we hardly slept the entire night. I told the young lady at the front desk the next morning what an awful night we had and we wanted to cancel our second night. She was cocky, stuck up, she only cared about the dollar. She couldn’t care less about our discomfort. She absolutely wouldn’t cancel our second night, (because “our website tells you we don’t have air conditioning” (no matter that I booked it 6 months ago!) They’re website certainly did not take the time to explain that the high floors facing south get beat with the hot August sun! This is an awful place to stay during the hot summer months! And awful customer service skills by the hot shot young lady! Disclaimer: There was a senior hostess at the counter when I requested to cancel our second night. She offer me two extra meal vouchers. I do appreciate her effort for customer satisfaction.

Great location

Great location

Hôtel was fine but NO air conditioning which I didn’t even think to ask. Was extremely hot and sweaty in the room. Nice thing was the vouchers for breakfast. Location was excellent. Rooms were small. And bathroom was tiny.

Hôtel was fine but NO air conditioning which I didn’t even think to ask. Was extremely hot and sweaty in the room. Nice thing was the vouchers for breakfast. Location was excellent. Rooms were small. And bathroom was tiny.

Beautiful settings within old town Great hotel and even better staff Very good breakfast in hotel most of which cost covered by generous hotel voucher Only negative was no air conditioning on hot summer days but that was not available in any out of three very nice hotels we stayed in.