Front desk agent was professional and informative.

Very basic hotel. Limited amenities with small rooms. Service wasn't great.

Very basic hotel. Limited amenities with small rooms. Service wasn't great.

Key making machine was down when I arrived so front desk person had to escort me to my room every time I wanted access.

There was no hot water in the bathroom sink, and the outlet in the bathroom did not work.

There was no hot water in the bathroom sink, and the outlet in the bathroom did not work.

Key making machine was down when I arrived so front desk person had to escort me to my room every time I wanted access.

I’m not sure where to begin. Hotel is very dated. The room smelled of stale weed and cigarettes. The kitchenette looked like it was from the 80’s. Never ever will I stay again. Check-in was also like something from the 80’s. There was a huge monitor flashing recording! It was just a mess overall.

I’m not sure where to begin. Hotel is very dated. The room smelled of stale weed and cigarettes. The kitchenette looked like it was from the 80’s. Never ever will I stay again. Check-in was also like something from the 80’s. There was a huge monitor flashing recording! It was just a mess overall.

Room door didn’t lock. They sent maintenance and tried to keep me in that room that couldn’t safely secure the door. Finally after he tried they gave me another room

Room door didn’t lock. They sent maintenance and tried to keep me in that room that couldn’t safely secure the door. Finally after he tried they gave me another room

Nice room and facility, staff was not the most friendly, almost rude

Nice room and facility, staff was not the most friendly, almost rude

Being next to a university campus and close to Lynchburg I expected some information, a map of the campus and a map of Lynchburg. What I got was "you can look it up online". The desk clerk on duty when we arrived was unaware of a restaurant down University Blvd. Are there any tourist/visitor type magazines advertising local shops I find everywhere I stay? perhaps you should find one.

Being next to a university campus and close to Lynchburg I expected some information, a map of the campus and a map of Lynchburg. What I got was "you can look it up online". The desk clerk on duty when we arrived was unaware of a restaurant down University Blvd. Are there any tourist/visitor type magazines advertising local shops I find everywhere I stay? perhaps you should find one.

average

average

Shelly is awesome! Property is clean Great location!

Carpets in the hallway were dirty. The sheets had stains and long hairs in them, showing they were clearly never washed. The room was smelly and extremely hot when we arrived. The staff was friendly and helpful. Note that breakfast included means prepackaged muffins or Nutrigrain bars and coffee and nothing else. I wouldn’t stay here again.

Carpets in the hallway were dirty. The sheets had stains and long hairs in them, showing they were clearly never washed. The room was smelly and extremely hot when we arrived. The staff was friendly and helpful. Note that breakfast included means prepackaged muffins or Nutrigrain bars and coffee and nothing else. I wouldn’t stay here again.

The lady working the front desk during the second shift on 4/26/24 when I checked in was wonderful. Very helpful and concerned about our wellbeing.

The lady working the front desk during the second shift on 4/26/24 when I checked in was wonderful. Very helpful and concerned about our wellbeing.

I’ve stayed here almost four or five nights in a row. They normally placed me on the bottom floor. They placed me on the third floor. In a room in between a barking dog. And crying babies. I asked for another room and I was told that there were no other rooms available. I’ve been working extremely hard and this is horrible. But I have no other recourse but to stay. “Shelly “is the supervisor and she is extremely insensitive and rude.

I’ve stayed here almost four or five nights in a row. They normally placed me on the bottom floor. They placed me on the third floor. In a room in between a barking dog. And crying babies. I asked for another room and I was told that there were no other rooms available. I’ve been working extremely hard and this is horrible. But I have no other recourse but to stay. “Shelly “is the supervisor and she is extremely insensitive and rude.

I was not happy with the check in process and the rudeness of the front desk clerk at this time (Shelly I believe is her name). Her tone was super demanding and rude. I was traveling with my 19 year old niece who was out getting our luggage and stuff because i am disabled. She required her id as well as mine and as many hotels in the Lynchburg area that I have stayed this was never a requirement. When she finally started the check in process she handed me a clipboard with a list of "rules and regulations or policies" and while I was concentrating on reading it before I signed it she started rattling off more requirements which I did not hear because I read what I sign. There needs to be a sign affixed to the building on each side entrance stating no admittance emergency exit only. Upon check out she approached me about the poor review on the check in process and she became very defensive when I told her the above and was argumentative. I was not going to argue with her and left by stating it was her tone of voice. As we were loading the car she found it necessary to come outside where we were as if listening to conversation about her. I stay overnight in Lynchburg frequently and I will never stay at this hotel again. She needs to wait until the guest reads the long list of those rules and signs it before rattling off the other important information. She has had reviews similar to mine with the same complaints about rudeness and clipboard of regulations.

I was not happy with the check in process and the rudeness of the front desk clerk at this time (Shelly I believe is her name). Her tone was super demanding and rude. I was traveling with my 19 year old niece who was out getting our luggage and stuff because i am disabled. She required her id as well as mine and as many hotels in the Lynchburg area that I have stayed this was never a requirement. When she finally started the check in process she handed me a clipboard with a list of "rules and regulations or policies" and while I was concentrating on reading it before I signed it she started rattling off more requirements which I did not hear because I read what I sign. There needs to be a sign affixed to the building on each side entrance stating no admittance emergency exit only. Upon check out she approached me about the poor review on the check in process and she became very defensive when I told her the above and was argumentative. I was not going to argue with her and left by stating it was her tone of voice. As we were loading the car she found it necessary to come outside where we were as if listening to conversation about her. I stay overnight in Lynchburg frequently and I will never stay at this hotel again. She needs to wait until the guest reads the long list of those rules and signs it before rattling off the other important information. She has had reviews similar to mine with the same complaints about rudeness and clipboard of regulations.

I liked it because it was close to Liberty university. The young lady at the front desk was very friendly and helpful.

I liked it because it was close to Liberty university. The young lady at the front desk was very friendly and helpful.

It is comforting and clean! I love the staff

It is comforting and clean! I love the staff

I love that it is so easy to walk to the University or drive anywhere in town with ease. This is a very simple hotel with extremely basic snacks for breakfast. Kitchens, no ice machine. I basically come to sleep and visit my daughters at Liberty Univ.

Very clean