Home away from home...🙏

Typically awesome

Home away from home...🙏

The hotel placed us in an apartment that looked nothing like the pictures online, then declined to move or refund us. Apparently some rooms are remodeled but many are not.

The hotel placed us in an apartment that looked nothing like the pictures online, then declined to move or refund us. Apparently some rooms are remodeled but many are not.

Although I am a regular customer, I was subjected to mistreatment that I had never witnessed before throughout my visits to this hotel. I was financially drained for imaginary reasons. Therefore, I will not repeat the experience with you again. Also, the facilities are closed and I had to go to another hotel to shower.

Although I am a regular customer, I was subjected to mistreatment that I had never witnessed before throughout my visits to this hotel. I was financially drained for imaginary reasons. Therefore, I will not repeat the experience with you again. Also, the facilities are closed and I had to go to another hotel to shower.

It was great!

It was great!

The stay was generally pleasant. The lever on the flush toilet was unstable, but it could be fixed by hand by correcting the internal structure.

The stay was generally pleasant. The lever on the flush toilet was unstable, but it could be fixed by hand by correcting the internal structure.

The hotel is located in one of the best areas in Jakarta. Lotte shopping center is nearby and also plenty of restaurants and bars. The rooms are a bit old but are clean and large. Staff are friendly and polite. I stay here when I’m in Jakarta.

The hotel is located in one of the best areas in Jakarta. Lotte shopping center is nearby and also plenty of restaurants and bars. The rooms are a bit old but are clean and large. Staff are friendly and polite. I stay here when I’m in Jakarta.

It was a great overall experience. The room was clean and spacious. However, the suite could use better lighting and the washroom sink was clogged before we got there. These are easy issues to fix. Overall, it was nice and the best part was its proximity to a large mall and great restaurant options.

It was a great overall experience. The room was clean and spacious. However, the suite could use better lighting and the washroom sink was clogged before we got there. These are easy issues to fix. Overall, it was nice and the best part was its proximity to a large mall and great restaurant options.

Noise is something uncontrollable but at night not good

Noise is something uncontrollable but at night not good

We wrote multiple times to senior management prior to check in but did not receive anything remotely resembling an acknowledgement, much less a reply. It was frustrating. Check in staff seem understaffed, unhappy and certainly not accommodating to our questions and requests. The property is old understandably, but no little touches to make it look more homely and welcoming especially considering these are serviced apartments. The comfort and space of the apartments are the best aspects of this property. The location is a dream as well.

We wrote multiple times to senior management prior to check in but did not receive anything remotely resembling an acknowledgement, much less a reply. It was frustrating. Check in staff seem understaffed, unhappy and certainly not accommodating to our questions and requests. The property is old understandably, but no little touches to make it look more homely and welcoming especially considering these are serviced apartments. The comfort and space of the apartments are the best aspects of this property. The location is a dream as well.

The staff was very helpful and the accommodation was comfortable

The staff was very helpful and the accommodation was comfortable

Nice accomodation, but a bit expensive

Nice accomodation, but a bit expensive

The first impression is very Bad. I have to stand almost half an hour to wait for elevator. They have 3 elevator. 1 out of service. One always stop in G level and up again not come down to level B1. The third one not moving at all. After almost 30 minute the third one working and bring my to my room level-11. The heater in the room not working so we have to take a shower with cold water. My wife called 3 times and after 3 times a hotel staff came but doing nothing and said will report to engineering. The soap in the shower is either stuck or empty . I pressed with energy nothing is out of the soap bottle. I will never stay in this premise again...its very bad experience. My wife said she felt some itchy cause she has sensitive allergic of dust, might the room is not clean.

Strange experience! Booked for 4 persons, got a 3 person room! Actually on the site is designated a king bed and a double, but even in small letters a double and a single. Anyhow, I booked for 4, so I want 4 beds! 1 lift was out of order, second stuck while I was in. Lift makes strange noises, not trustworthy. Takes long time until you get a lift, crowds waiting in front! Room was like a labyrinth, don't trust the pix. Quite loud, no soundproofing! Balcony shabby. For any activity you must apply online, quite strange. Only 10 people allowed in the pool, cause the fake virus will jump around! Then more than 20 people were in the water, nobody considered the application. Hereto pool only until 5pm!! Because of hoax pandemic! But Ascott pool is open until 10pm, same Owner! Anyhow nice pool are. Breakfast only in boxes, no access to the restaurant, even during the day people present there! Because of the pandemic? In other hotels breakfast in the restaurant is possible, e.g. Oakwood! But seems for the management it's more convenient and cheaper to distribute food boxes, since they're the same like in Ascott! A sign at the reception says 'stay home'! So Somerset do not want me to stay there? I asked for a late check out, they wanted me to pay for, they were not aware that I'm an ASR member, even I told them, just ignored!!! In all not recommended, better pay bit more and you'll have a more relaxed stay in a professional managed hotel!

Actually a nice hotel. Spacious apartments. Breakfast delivered to the room because of covid. Coffee undrinkable, orange juice bad too, food ok. Biggest problem for me was WiFi/internet. Very unstable could not connect and then unstable. Could not make a my conference call. Because of that I don’t recommend this hotel I won’t stay there again!

Actually a nice hotel. Spacious apartments. Breakfast delivered to the room because of covid. Coffee undrinkable, orange juice bad too, food ok. Biggest problem for me was WiFi/internet. Very unstable could not connect and then unstable. Could not make a my conference call. Because of that I don’t recommend this hotel I won’t stay there again!

good hotel for business trip, clean, convenient location.

Room had a bad smell, bed lamp wasn’t working, pillow had a smell and overall room did not feel very comfortable.

Room had a bad smell, bed lamp wasn’t working, pillow had a smell and overall room did not feel very comfortable.

Love the location and friendly staff. Poor room Service served in take away container and my room had a horrible sewage smell. room 1727.

Love the location and friendly staff. Poor room Service served in take away container and my room had a horrible sewage smell. room 1727.