Our room had a handicapped bathroom. We would have preferred a standard bathroom.

We enjoyed our stay.

Breakfast and staff

Good clean rooms, overall very happy with my stay

The hotel was good not nothing extraordinary.

Welcoming. Lively atmosphere. Friendly helpful informative staff

Very convenient and reasonably priced. Glad we chose this hotel

Scott and staff were brilliant

Very convenient and reasonably priced. Glad we chose this hotel

The room was a bit small but comfortable and the bathroom was god and clean. Beds were firm the pillows could be better but nothing is perfect. Great breakfast and great Lebanese Restaurant.

The room was a bit small but comfortable and the bathroom was god and clean. Beds were firm the pillows could be better but nothing is perfect. Great breakfast and great Lebanese Restaurant.

Great property. Rooms were very clean. All the tourist places are at a distance so should plan transportation accordingly. Had a great time here.

Great property. Rooms were very clean. All the tourist places are at a distance so should plan transportation accordingly. Had a great time here.

Only “ok”

Only “ok”

Clean and nice. A little expensive due to the fringe.

Clean and nice. A little expensive due to the fringe.

Property is on the west end of town so it’s easy to navigate from since all major sights and town centre are west of the hotel. Room was nice with all expected amenities however the beds were a bit firm. Breakfast was very very good with decent variety. There are some nice coffee shops and some different fun things nearby as well. Overall the hotel was solid, but it felt expensive for what you get.

Property is on the west end of town so it’s easy to navigate from since all major sights and town centre are west of the hotel. Room was nice with all expected amenities however the beds were a bit firm. Breakfast was very very good with decent variety. There are some nice coffee shops and some different fun things nearby as well. Overall the hotel was solid, but it felt expensive for what you get.

Everything was good except for the cleaning which was more or less none of during our stay, almost a week. They didn't even clean the toilets and took away far more towels than they handed back. The rest was good.

Excellent staff makes a lot of difference.

Excellent staff makes a lot of difference.

Everything was good except for the cleaning which was more or less none of during our stay, almost a week. They didn't even clean the toilets and took away far more towels than they handed back. The rest was good.

The bed was very comfortable, I thought I was at home !

The bed was very comfortable, I thought I was at home !

Had a great stay at this property.

Rooms are pretty cramped but other than that I would stay again.

Had a great stay at this property.

Rooms are pretty cramped but other than that I would stay again.

I asked through Hilton Honours app (chat inquiry) if I can book the car parking at the hotel, and was instructed to ask at the reception. Hence we asked at the reception while parking at the entrance as guided by the chat, but the lady at the reception treated us as if we did something wrong and was very rude. Before saying hi or even hearing what we were trying to do (to understand if the parking at the hotel is available), she stopped us talking and immediately asked us to present ID. Her facial expression and voice tone were quite aggressive. We were surprised by the hostility and it was a very rude way to treat customer. She even lied the parking at the hotel is 60 pounds / night - we were surprised and repeatedly confirmed if it’s not 16, but she insisted it is 60. Therefore we parked at another parking nearby. When we returned to the reception, another person was there and he told us it is 16 per night. Overall the lady at the reception gave us very bad and disappointing experience. We have stayed at Hilton group hotels many times but it was the worst experience. I usually don’t complain about customer service but I had to write negative review because it was too bad. I don’t know her name but she was wearing scarf covering almost half of her face and should have been in the shift around 5pm on July 30th (Tue).

I asked through Hilton Honours app (chat inquiry) if I can book the car parking at the hotel, and was instructed to ask at the reception. Hence we asked at the reception while parking at the entrance as guided by the chat, but the lady at the reception treated us as if we did something wrong and was very rude. Before saying hi or even hearing what we were trying to do (to understand if the parking at the hotel is available), she stopped us talking and immediately asked us to present ID. Her facial expression and voice tone were quite aggressive. We were surprised by the hostility and it was a very rude way to treat customer. She even lied the parking at the hotel is 60 pounds / night - we were surprised and repeatedly confirmed if it’s not 16, but she insisted it is 60. Therefore we parked at another parking nearby. When we returned to the reception, another person was there and he told us it is 16 per night. Overall the lady at the reception gave us very bad and disappointing experience. We have stayed at Hilton group hotels many times but it was the worst experience. I usually don’t complain about customer service but I had to write negative review because it was too bad. I don’t know her name but she was wearing scarf covering almost half of her face and should have been in the shift around 5pm on July 30th (Tue).

I enjoyed my stay