It was an amazing experience at this property. The staff were friendly and helful. The place was like a maze, very interesting. It was amazing how well kept the place is. Jaisalmer, the Golden City. The hotel is close to the fort so you can walk or talk a rickshaw.

What a disappointment, This is a historic building part place museum, part home and part hotel. It should be great. We stayed 3 nights and ended up having three different rooms. the first was large ground floor with a foot path outside the window, so no privacy, and next to a noisy stairwell. Then moved to a very small low-ceilinged room where the air conditioner was as quite as a Boeing 737 on take-off - finally moved to a very pleasant quiet room that we should have had from inception. We booked a pool view balcony room but it appears that they don't exist at all - misdescription on Hotels.com website. Wifi proved impossible to log into and I discovered that their security certificate had expire in 2019 so no Apple device would log in. Manager seemed totally unaware. of this. The grilled chicken sandwich which my wife and I had for lunch (only food that day) gave us both alimentary problems. Hotel manager just seemed imperious and not caring at all Lives off being what it is, an important historic former palace in a convenient location, but management lets it down badly. Simply don't appear interested in overseas individual travellers - Our only disappointment in 5 weeks of travel

What a disappointment, This is a historic building part place museum, part home and part hotel. It should be great. We stayed 3 nights and ended up having three different rooms. the first was large ground floor with a foot path outside the window, so no privacy, and next to a noisy stairwell. Then moved to a very small low-ceilinged room where the air conditioner was as quite as a Boeing 737 on take-off - finally moved to a very pleasant quiet room that we should have had from inception. We booked a pool view balcony room but it appears that they don't exist at all - misdescription on Hotels.com website. Wifi proved impossible to log into and I discovered that their security certificate had expire in 2019 so no Apple device would log in. Manager seemed totally unaware. of this. The grilled chicken sandwich which my wife and I had for lunch (only food that day) gave us both alimentary problems. Hotel manager just seemed imperious and not caring at all Lives off being what it is, an important historic former palace in a convenient location, but management lets it down badly. Simply don't appear interested in overseas individual travellers - Our only disappointment in 5 weeks of travel

Beautiful property. Very supportive and welcoming staff. Great place to stay.

Beautiful property. Very supportive and welcoming staff. Great place to stay.

We were a large group of 12 with an age range from 2 till 65 and without exception, all of us were happy with the facilities, cleanliness, helpfulness and the food. The historic significance of the hotel was also impressive and the staff were all very hospitable.

We were a large group of 12 with an age range from 2 till 65 and without exception, all of us were happy with the facilities, cleanliness, helpfulness and the food. The historic significance of the hotel was also impressive and the staff were all very hospitable.

Although the hotel is beautiful & staff friendly and willing to help, I didn't find it had the special touches you would usually find in a 5 star hotel. The first room I was given had a very noisy fan, the hotel moved me to another but the TV didn't work the 3rd room on the ground floor was however lovely. Lunch should have run until 3PM but the dining hall was empty off staff when I arrived at 2:50PM. Many of the regular TV channels were not subscribed to & one of the pool ladders was broken. Only instant coffee available Saying all of that, I did have one of the best nights sleep I have had in a long time, so thank you for a comfortable bed!

Although the hotel is beautiful & staff friendly and willing to help, I didn't find it had the special touches you would usually find in a 5 star hotel. The first room I was given had a very noisy fan, the hotel moved me to another but the TV didn't work the 3rd room on the ground floor was however lovely. Lunch should have run until 3PM but the dining hall was empty off staff when I arrived at 2:50PM. Many of the regular TV channels were not subscribed to & one of the pool ladders was broken. Only instant coffee available Saying all of that, I did have one of the best nights sleep I have had in a long time, so thank you for a comfortable bed!

The exterior of the hotel is great as half part Mandir Palace is converted into hotel. Rooms are decent. Food is expensive. Overall a good experience.

The exterior of the hotel is great as half part Mandir Palace is converted into hotel. Rooms are decent. Food is expensive. Overall a good experience.

Extremely pleasant place to stay with a courteous stay

Extremely pleasant place to stay with a courteous stay

Historic place to stay! Wi-Fi does did not reach the room but worked well in the common areas.

Historic place to stay! Wi-Fi does did not reach the room but worked well in the common areas.

This hotel was in it nice location but poorly run... Nice building!

This hotel was in it nice location but poorly run... Nice building!

while property is reasonably well maintained, vicinity is too bad. Issue associated with old property are there. As such, Jaisalmer city is not that charming to spend resources.

while property is reasonably well maintained, vicinity is too bad. Issue associated with old property are there. As such, Jaisalmer city is not that charming to spend resources.

Everything about this hotel was top quality From the manager to the housecleaning staff. The rooftop restaurant was lovely, spacious and had great views. The wait staff very attentive and fun. The food was excellent. There was nothing negative I can say. I hated to say goodbye and highly recommend it for your next stay. You will not be disappointed!

Everything about this hotel was top quality From the manager to the housecleaning staff. The rooftop restaurant was lovely, spacious and had great views. The wait staff very attentive and fun. The food was excellent. There was nothing negative I can say. I hated to say goodbye and highly recommend it for your next stay. You will not be disappointed!

We loved staying at this Heritage property with a museum inside it. The property seemed to be well maintained and clean. The staff are very attentive without being pushy, the manager even gave us a tour of the museum. The food at their restaurants was very tasty and authentic and the best of the 3 local restaurants we tried. The breakfast spread was quite elaborate. Even the sambar passed my south indian husband's scrutiny. We didn't use the pool but it appeared to be very clean and secluded.

We loved staying at this Heritage property with a museum inside it. The property seemed to be well maintained and clean. The staff are very attentive without being pushy, the manager even gave us a tour of the museum. The food at their restaurants was very tasty and authentic and the best of the 3 local restaurants we tried. The breakfast spread was quite elaborate. Even the sambar passed my south indian husband's scrutiny. We didn't use the pool but it appeared to be very clean and secluded.

Staying at the Mandir Palace is like stepping back in time. The architecture and the grounds are incredible. The pool was a refreshing reprieve from the chaos of the town. The hotel is situated as close to the action as possible but is insulated from the noise and the room is totally quiet. The staff is cordial and helpful.

Staying at the Mandir Palace is like stepping back in time. The architecture and the grounds are incredible. The pool was a refreshing reprieve from the chaos of the town. The hotel is situated as close to the action as possible but is insulated from the noise and the room is totally quiet. The staff is cordial and helpful.

This hotel was described as top end, and the price would agree with this. It most definitely is not! On arrival the outside was a mess, however, it does have a certain charm about it, and if looked after could be wondrous! The man at the reception desk was asleep, it was four in the afternoon. He seemed very upset at having been woken up. He then tried to deny having had any bookings. We showed him our confirmation from expedia and he reluctantly took us to a room. The room was an absolute disgrace, the roof was coming down in several areas, the bedding had not been changed or even made and the bathroom was in an even worse state!! We asked for a different room which he got very upset about, he eventually took us to a different room which was in a similar state so we left and stayed at the Hotel Rang Mahal which is a much better hotel in every aspect, its even cheaper:) I could not believe it, if this hotel was taken care of it could be one of the best in Jaisalmur, in my opinion, as it is I would count it as one of the worst!

This hotel was described as top end, and the price would agree with this. It most definitely is not! On arrival the outside was a mess, however, it does have a certain charm about it, and if looked after could be wondrous! The man at the reception desk was asleep, it was four in the afternoon. He seemed very upset at having been woken up. He then tried to deny having had any bookings. We showed him our confirmation from expedia and he reluctantly took us to a room. The room was an absolute disgrace, the roof was coming down in several areas, the bedding had not been changed or even made and the bathroom was in an even worse state!! We asked for a different room which he got very upset about, he eventually took us to a different room which was in a similar state so we left and stayed at the Hotel Rang Mahal which is a much better hotel in every aspect, its even cheaper:) I could not believe it, if this hotel was taken care of it could be one of the best in Jaisalmur, in my opinion, as it is I would count it as one of the worst!