The property was well maintained, very clean, and easy to navigate. The staff was knowledgeable and friendly.

The property was well maintained, very clean, and easy to navigate. The staff was knowledgeable and friendly.

Great location, great service, nice room

Great location, great service, nice room

Loved this property!! The staff are extremely nice. The room was spotless clean. We really enjoyed the complimentary things they offered. There was something different each day....Complimentary beer and wine at Happy Hour, ice cream, smoothies, beer tasting, bingo and wine, to name a few activities.... all of which were complimentary! The hotel is steps from South Beach AND the hotel provides a beach cart with 2 chairs, towels, an umbrella and an attached cooler. Also, upon entering the room, there was a complimentary welcome basket with champagne and treats. HIGHLY recommend staying here if visiting South Beach!!

Staff was always super helpful, professional, and attentive. JC and Edward were especially exceptional in their customer service. Both went out of their way to assist us. Beach cart in room was a fantastic perk! We loved the rooftop happy hours and empanadas! Perfect location—on the strip (Ocean Drive), but at quiet end closed off to cars. Tons of restaurants nearby and across street from beach. Lovely beach views from the roof top lounge area, a nice bonus area. Made up for not having a pool. We were there five days and it was the perfect hotel for us. Fridge and microwave, balcony, free washers and drivers with free detergent. Only downside was that the Uber pickup spot was a block away on Collins/14th. Drop off spot was fine at 1400 Ocean. But, this is more of an Uber issue than the hotel’s. Also, time share hawkers in the lobby, especially Patricia, were kind of annoying, but probably expected at a timeshare hotel (and we are already Marriott Vacation Club owners).

Loved this property!! The staff are extremely nice. The room was spotless clean. We really enjoyed the complimentary things they offered. There was something different each day....Complimentary beer and wine at Happy Hour, ice cream, smoothies, beer tasting, bingo and wine, to name a few activities.... all of which were complimentary! The hotel is steps from South Beach AND the hotel provides a beach cart with 2 chairs, towels, an umbrella and an attached cooler. Also, upon entering the room, there was a complimentary welcome basket with champagne and treats. HIGHLY recommend staying here if visiting South Beach!!

Staff was always super helpful, professional, and attentive. JC and Edward were especially exceptional in their customer service. Both went out of their way to assist us. Beach cart in room was a fantastic perk! We loved the rooftop happy hours and empanadas! Perfect location—on the strip (Ocean Drive), but at quiet end closed off to cars. Tons of restaurants nearby and across street from beach. Lovely beach views from the roof top lounge area, a nice bonus area. Made up for not having a pool. We were there five days and it was the perfect hotel for us. Fridge and microwave, balcony, free washers and drivers with free detergent. Only downside was that the Uber pickup spot was a block away on Collins/14th. Drop off spot was fine at 1400 Ocean. But, this is more of an Uber issue than the hotel’s. Also, time share hawkers in the lobby, especially Patricia, were kind of annoying, but probably expected at a timeshare hotel (and we are already Marriott Vacation Club owners).

Upon checking in, we were greeted by the manager (can’t remember his name but he had eye glasses). He asks for my name that was under the reservation and for my I.D. and he proceeds to check us in or so we thought. He checked us in under someone else’s reservation and had us pay. He “didn’t realize” til after our card went through. He said that he canceled it and we had to re-do the payment again, which we did. On top of that, our room was not ready while our other friends were. Being back home now, we got charged 4 DIFFERENT TIMES by the hotel and one of the amount was different from the other 3 charges. This is such a huge disappointment because there is absolutely no reason for that many charges under one reservation! His apology was not sincere at all and felt like it was just brushed to the side. Also, if you didn’t know this is a timeshare hotel so they will call you. We got called twice with my cellphone number asking for me the first time and then my husband the second. We are under the same reservation there is no reason to call twice with the same information after we had already turned it down the first time.

Upon checking in, we were greeted by the manager (can’t remember his name but he had eye glasses). He asks for my name that was under the reservation and for my I.D. and he proceeds to check us in or so we thought. He checked us in under someone else’s reservation and had us pay. He “didn’t realize” til after our card went through. He said that he canceled it and we had to re-do the payment again, which we did. On top of that, our room was not ready while our other friends were. Being back home now, we got charged 4 DIFFERENT TIMES by the hotel and one of the amount was different from the other 3 charges. This is such a huge disappointment because there is absolutely no reason for that many charges under one reservation! His apology was not sincere at all and felt like it was just brushed to the side. Also, if you didn’t know this is a timeshare hotel so they will call you. We got called twice with my cellphone number asking for me the first time and then my husband the second. We are under the same reservation there is no reason to call twice with the same information after we had already turned it down the first time.

Great overall stay! Staff was super accommodating.

Great overall stay! Staff was super accommodating.

Grear

Grear

Great location! Walked across the street for the beach every day.

Great location! Walked across the street for the beach every day.

Fantastic stay with outstanding service throughout.

Fantastic stay with outstanding service throughout.

Very good location, friendly staff and good facilities. Comfortable bed and bikes available. Espanola Way and Lincoln Road nearby.

Very good location, friendly staff and good facilities. Comfortable bed and bikes available. Espanola Way and Lincoln Road nearby.

Incredible place steps from beach and restaurants. Their perks like complimentary bikes, beach gear, and happy hour are awesome. Will book again.

Best place to stay with kids

Best place to stay with kids

Beach chairs in room!

Beach chairs in room!

Lovely boutique property but walk up only was miserable in the rain! Next time I would pick an option with valet or drop off at the door not a block away.

Lovely boutique property but walk up only was miserable in the rain! Next time I would pick an option with valet or drop off at the door not a block away.

Incredible location, friendly staff, and spacious and clean room. Bonus to have complimentary beach gear and happy hour. Returning in a week!

Incredible location, friendly staff, and spacious and clean room. Bonus to have complimentary beach gear and happy hour. Returning in a week!

Very flexible and accommodating. Great space and location. Excellent amenities.

Very flexible and accommodating. Great space and location. Excellent amenities.

perfect location! good for families! Miriam at the front desk very helpful!