Beautiful property. Gardens were the best feature. Needs some updating. Loved the staff. Good food. Tennis court and jacuzzi needed updating. No yoga or pilates classes. Load shedding is real, interruption of power. Bring electrical adapters

Beautiful property. Gardens were the best feature. Needs some updating. Loved the staff. Good food. Tennis court and jacuzzi needed updating. No yoga or pilates classes. Load shedding is real, interruption of power. Bring electrical adapters

We stayed here last year and thought we’d give it another try this year (we felt it was very average last time) and sadly this time we were disappointed all round. The reception we received on arrival was indifferent as was our check-out, not even a, “How was your stay”, or “Where are you off to next”. Our room was tatty (extractor fan missing in bathroom, carpet loose at edges and decor generally chipped). Other guests who were there and had been going for years also had the same comments. We won’t be returning as there’s plenty of quality accommodation in Franschhoek where they welcome and treat guest as individuals rather than just another room filled with a fee.

We stayed here last year and thought we’d give it another try this year (we felt it was very average last time) and sadly this time we were disappointed all round. The reception we received on arrival was indifferent as was our check-out, not even a, “How was your stay”, or “Where are you off to next”. Our room was tatty (extractor fan missing in bathroom, carpet loose at edges and decor generally chipped). Other guests who were there and had been going for years also had the same comments. We won’t be returning as there’s plenty of quality accommodation in Franschhoek where they welcome and treat guest as individuals rather than just another room filled with a fee.

Excellent hotel in Franschoek, really good value, super breakfast & lovely rooms.

Excellent hotel in Franschoek, really good value, super breakfast & lovely rooms.

I would have given this hotel 5 stars. We loved it and the staff were wonderful. My mistake was leaving an expensive item behind in the room. I have contacted the hotel and while assured they would respond they haven’t. Sadly this has tarnished the experiences.

I would have given this hotel 5 stars. We loved it and the staff were wonderful. My mistake was leaving an expensive item behind in the room. I have contacted the hotel and while assured they would respond they haven’t. Sadly this has tarnished the experiences.

The management of this hotel is absolutely inadequate for an hotel of this standing

The management of this hotel is absolutely inadequate for an hotel of this standing

Beautiful location with Villa accommodation. Short distance to centre and to meet Tram for wine exploration. Reception organized a driver to take us to vineyards of our choice as we only had an afternoon to explore them. Went above and beyond. Thank you.

Beautiful location with Villa accommodation. Short distance to centre and to meet Tram for wine exploration. Reception organized a driver to take us to vineyards of our choice as we only had an afternoon to explore them. Went above and beyond. Thank you.

Everything was amazing! Every single thing.

Everything was amazing! Every single thing.

An excellent Hotel that exceeded our expectations. Very quiet and peaceful with very pleasant and cheerful staff. Website was not helpful as to find the restaurant menus it was easier to go to them. Swimming pool seemed a bit small for such a large hotel. For some guests it may be a bit far from the village centre. Already looking forward to returning next year.

An excellent Hotel that exceeded our expectations. Very quiet and peaceful with very pleasant and cheerful staff. Website was not helpful as to find the restaurant menus it was easier to go to them. Swimming pool seemed a bit small for such a large hotel. For some guests it may be a bit far from the village centre. Already looking forward to returning next year.

Basically very good. A gorgeous location. But smelly drains

Beautiful property and amazing service

Beautiful property and amazing service

Staff somewhat 'dozy. Lovely hotel and site. We found it strange that the lovely pool had no toilet facilities or changing room!

Staff somewhat 'dozy. Lovely hotel and site. We found it strange that the lovely pool had no toilet facilities or changing room!

Hotel in lovely setting but needs updating . Bathrooms in need of refurbishment and air con not working properly. Pool needs heating .

Hotel in lovely setting but needs updating . Bathrooms in need of refurbishment and air con not working properly. Pool needs heating .

Fantastic location at the head of the Franschhoek valley. The villas are in need of some urgent maintenance. They are starting to feel very tired.

Fantastic location at the head of the Franschhoek valley. The villas are in need of some urgent maintenance. They are starting to feel very tired.

Beautiful hotel. We booked a villa and loved it. Staff were very helpful

Beautiful hotel. We booked a villa and loved it. Staff were very helpful

Amazing property with a chargeable service into town (approx 10 mins) if you choose not to drive. This spa was amazing and our massages were great to finish our hectic trip across eastern and western cape. The spa and hotel is sheer class it’s gardens and views are stunning . Every room seems to have a beautiful view of some sort, we had fab gardens out of the right window and a view of the side gardens fountain and main lodge from the front. When you turned out towards the car all we saw were gardens fields and mountains it was great. Staff were very good but we were a little disappointed at breakfast. Lots of staff around and we were greeted very nicely but no one came to see if we needed more tea or coffee, we had to order eggs but they came overdone and then there was no bacon at the station , when my husband asked he was told it was still being cooked hence eggs were cold. I think topping up of the hot food could be better and staff standing talking when guests are left without drinks was possibly the worse attention to detail at breakfast we had received throughout our two weeks. Saying that the place it’s self was amazing and other areas exceeded our expectations hence without hesitation we would return. If you go please book int the Foliage restaurant in town it’s amazing food service and a great experience as you watch your food being cooked by great chefs. Vegan and vegetarian options are unique too . It’s possibly the best food I have ever tasted.

Amazing property with a chargeable service into town (approx 10 mins) if you choose not to drive. This spa was amazing and our massages were great to finish our hectic trip across eastern and western cape. The spa and hotel is sheer class it’s gardens and views are stunning . Every room seems to have a beautiful view of some sort, we had fab gardens out of the right window and a view of the side gardens fountain and main lodge from the front. When you turned out towards the car all we saw were gardens fields and mountains it was great. Staff were very good but we were a little disappointed at breakfast. Lots of staff around and we were greeted very nicely but no one came to see if we needed more tea or coffee, we had to order eggs but they came overdone and then there was no bacon at the station , when my husband asked he was told it was still being cooked hence eggs were cold. I think topping up of the hot food could be better and staff standing talking when guests are left without drinks was possibly the worse attention to detail at breakfast we had received throughout our two weeks. Saying that the place it’s self was amazing and other areas exceeded our expectations hence without hesitation we would return. If you go please book int the Foliage restaurant in town it’s amazing food service and a great experience as you watch your food being cooked by great chefs. Vegan and vegetarian options are unique too . It’s possibly the best food I have ever tasted.

A really nice room with a spacious balcony. The pool area is lovely and clean and not too busy (we were there late Jan). Food was nice and the hotel shuttle was reasonably priced. Staff friendly and cant do enough for you. Would have loved to stay more nights!

A really nice room with a spacious balcony. The pool area is lovely and clean and not too busy (we were there late Jan). Food was nice and the hotel shuttle was reasonably priced. Staff friendly and cant do enough for you. Would have loved to stay more nights!

This is a beautiful hotel in a gorgeous location. We enjoyed our stay . The only downsides - the pool area is too small for the number of guests, on occasion; and some areas , including our bedroom, are looking tired and in need of a refresh .