Please can I complain about my stay at Greenbank Lodge? I am asthmatic and the room was damp musty and the bathroom was mouldy. All my clothes smelled of mould afterwards and I barely slept. Since leaving I’ve had a chest infection and am on antibiotics having got ill whilst staying there.

Please can I complain about my stay at Greenbank Lodge? I am asthmatic and the room was damp musty and the bathroom was mouldy. All my clothes smelled of mould afterwards and I barely slept. Since leaving I’ve had a chest infection and am on antibiotics having got ill whilst staying there.

Entrance courtyard needed care and attention. The room had a small settee that needed cleaning. The toilet and shower was dark and not inviting. The bed was comfortable. We had difficulty with the electronic front lock. The fob did not work and the combination code did not work after initial opening. The car park next door in hall street was full for over 24 hours. We only stayed the one night and booked another hotel for our second night.

Entrance courtyard needed care and attention. The room had a small settee that needed cleaning. The toilet and shower was dark and not inviting. The bed was comfortable. We had difficulty with the electronic front lock. The fob did not work and the combination code did not work after initial opening. The car park next door in hall street was full for over 24 hours. We only stayed the one night and booked another hotel for our second night.

A very well thought of hotel,lovely room with separate bath and walk in shower exceptionally clean,will definitely stay here again,was no reception or anyone greeting you but this did not bother me,and there was a free car parking permit in the room which you would not get anywhere else where there is no hotel car park

A very well thought of hotel,lovely room with separate bath and walk in shower exceptionally clean,will definitely stay here again,was no reception or anyone greeting you but this did not bother me,and there was a free car parking permit in the room which you would not get anywhere else where there is no hotel car park

First impressions: location excellent, in town centre, close to everything. Remote check-in, instructions easy to follow. Bonus of parking permit. Upon entry noticed the hallway smelled musty. However the room was larger than expected and nicely decorated. Bathroom needs some maintenance. Shower head should be replaced, very tatty and full of mold. Toilet and sink not secure and quite wobbly. The bathroom was wet for our entire stay too, after the first use, due to poor design. Floor sopping. Good night's sleep, room quiet, dark and bed comfortable. Had an issue, we woke Saturday morning and no hot water for a shower. Had to boil the kettle to wash in the sink. Came back from a hike at 3.30pm and still no hot water! Contacted the owner/ manager via email, they said was unusual, but unfortunately had no rooms to allow us to use, as fully booked. Offered a credit note, this wasn't useful as probably won't return to Llangollen. We waited another 2 hours till 5.30pm, but still not hot. Ended up washing once again in the sink using the kettle. Not ideal especially when youve been hiking. Quite disappointing, on what otherwise would of been a nice weekend break in a lovely town.

First impressions: location excellent, in town centre, close to everything. Remote check-in, instructions easy to follow. Bonus of parking permit. Upon entry noticed the hallway smelled musty. However the room was larger than expected and nicely decorated. Bathroom needs some maintenance. Shower head should be replaced, very tatty and full of mold. Toilet and sink not secure and quite wobbly. The bathroom was wet for our entire stay too, after the first use, due to poor design. Floor sopping. Good night's sleep, room quiet, dark and bed comfortable. Had an issue, we woke Saturday morning and no hot water for a shower. Had to boil the kettle to wash in the sink. Came back from a hike at 3.30pm and still no hot water! Contacted the owner/ manager via email, they said was unusual, but unfortunately had no rooms to allow us to use, as fully booked. Offered a credit note, this wasn't useful as probably won't return to Llangollen. We waited another 2 hours till 5.30pm, but still not hot. Ended up washing once again in the sink using the kettle. Not ideal especially when youve been hiking. Quite disappointing, on what otherwise would of been a nice weekend break in a lovely town.