Beautiful building

Didn’t tell you had to pay for parking

All bad breakfast was too expensive and they bed where not comfortable.

No Internet we have to pay to get internet. We have to pay to park our car Mini bar was empty no water you need water to drink you have to run to the lobby

The Renaissance is the only place I’ll rest my head in St.Louis.I absolutely love it!

N/A

The room was confortable.

I had to pay for Wi-Fi Services

Nice hotel. Great location if you need to be near the airport. Great staff. I would recommend skipping the restaurant, if possible. However, there isn't much near by and the restaurant is convenient!

I have a turkey sandwich and salad for lunch. The turkey was turkey lunch meat, not turkey. Had I known, I would not have ordered it. The lettuce had been around a while, too.

Did not eat. The room was big and clean. The fridge was not working.

Customer service, room service, and the front desk were not attentive. I called three times from my room to report a defective fridge. I was promised a technician to repair the equipment, yet no one showed up. My groceries spoiled, and I was unable to eat that day. After my convention at 7 PM, I stopped by the reception once again to complain. At that time, I was sent a well-behaved technician who replaced my fridge and one of my parents. Also, when I arrived at the hotel to check in, the receptionist requested that I pay more for another room as he saw only one room booked while I had a receipt for two. He did not want to listen to me or to look at my documents. Instead, he said, "I go with what I see on my screen." After I insisted that I pay for the rooms, he called his colleagues, who finally found the extra room, making it two, as I said. I wasted more than 30 minutes during this process.

The lobby was beautiful with restaurants that opened late and lounge areas for hangout.

It’s literally right next to an airport so you hear every airplane that takes off. We were in a desperate situation and needed a place to stay. The box spring was broken and people do not respect quiet hours. It was very frustrating with the security deposit being $900 and that wasn’t mentioned up front. Parking is NOT free and neither is the WiFi. Will not stay here again.

I DID NOT STAY HERE!!! IT WAS DIRTY!!! I’M WAITING ON MY REFUND!!

IT WAS DIRTY. I’M NOT KEEPING MY FAMILY HERE!!